IBM 8688 guide

244IBM xSeries 450 Type 8688: Hardware Maintenance Manual and Troubleshooting Guide

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IBM 8688 manual

Contents

ERserver Page ERserver Page Important safety information Online supportPage Contents Installing options Field replaceable units Appendix A. Getting help and technical assistance Parts listing xSeries 450 TypeAppendix B. Related service information Page General information Related publicationsPage Features and specifications Server controls and indicators What your IBM xSeries 450 offers Front view Rear view General information Turning off the server Server power featuresTurning on the server General information Page Using the Extensible Firmware Interface EFI Boot Manager Configuration/Setup Utility menu choices Using the Configuration/Setup Utility programStarting the Configuration/Setup Utility program System Management Settings Advanced SetupMemory Configuration Devices and I/O Ports Passwords Using the LSI Logic Configuration Utility program Select Device Properties Setup requirements Setting up the Remote Supervisor AdapterRemote Supervisor Adapter features Click Manual for Startup Type Cabling and configuring the Remote Supervisor Adapter Cabling the Ethernet LAN port and serial port Ethernet activity LED Ethernet link LED Configuring the adapter Subnet Mask Network InterfaceIP Address Gateway Baud Rate Dedicated to ASM Stop Bits Remote IP Address Authentication ProtocolLine Type Select Save New Remote Control Password, and press Enter Using the ASM interconnect network Planning and cabling the interconnect network Connecting the ASM Interconnect module to the xSeries Forwarding alerts ASM interconnect network configuration examples ASM Remote system management administrator system Modem XSeries Configuring the Gigabit Ethernet controller Page Diagnostics General checkout 001 is the Server Part of a CLUSTER? Diagnostic tools overview Post error codes and messages System-error logs Light Path Diagnostics feature LEDs on the top of the server Diagnostics panelDiagnostic display LEDs on the system boards Starting the AMIDiag program Diagnostic programs, error codes, and messagesText messages Starting the AMIDiag program from the server Updating the firmware Key Description Using AMIDiag keysAMIDiag menus To run this test or test group Do the following Running the AMIDiag program in Batch ModeRunning AMIDiag tests Quitting tests System diagnostic testsError-log viewer Processor test Multiprocessor Test System Board TestPCI System Test Memory diagnostic tests IDE device diagnostic tests IDE CD-ROM tests IDE DVD tests Scsi diagnostic tests Atapi removables test Scsi Disk Buffer Test Scsi Disk Self Diagnostic TestSelect Scsi Disk Self Diagnostic Test, and press Enter Scsi Disk Read Test Scsi Disk Spin Down Test Scsi Disk Write TestScsi Disk Format Test Scsi Disk Quick Test Scsi CD-ROM tests Scsi Tape Read Test Scsi Tape TestScsi Tape Buffer Test Scsi Tape Write Test Video diagnostic testsScsi Tape Rewind Test Parameter Test Name Test Description Type of Monitor Running video testsVideo Monitor Test Subtest Description USB Functionality Test USB diagnostic testsVideo Controller Test USB Keyboard Test Parameter Action Keystroke Scan Code Ascii Code Shift Alt Upper case shift keyboard scan/ASCII codes Ctrl keyboard ASCII/scan codes Ctrl+d EOT Ctrl+f ACK Ctrl+g BEL Alt keyboard scan/ASCII codes Serial port test Miscellaneous diagnostic testsUSB Mouse Test LED Test RXE Port Test Advanced System Management Test Options menu Edit Batch Parameters Break All on Error Cycle ModeTest Mode Cycle Number Break Test on Error Cycle Test ModeWait on Error Cycle TLimit Hrs Quick Test use Description Diagnostics Load Batch Parameters Save Batch Parameters Generate Report Toggle All Tests in Menu Ethernet diagnostic testsDiagnostic error code tables Run Selected Tests Recovering SAL/EFI code Small computer system interface Scsi messages Clearing a power-on password Clearing Cmos Power checkout Troubleshooting the Ethernet controller Network connection problems Ethernet controller messages Ethernet controller troubleshooting chartEthernet controller problems FRU/actions System reliability considerations Installation guidelinesWorking inside a server with power on Handling static-sensitive devices Major components of the xSeries 450 server Dimm Connector and LED locations Memory board internal connectors and LEDs Memory switch card LEDs Reverse Side Processor board internal connectors and LEDsFront side Following illustrations show the LEDs on the processor board Midplane board connectors and LEDs Following illustration shows the LEDs on the midplane board LED number Board PCI-X board internal connectors and LEDs Board internal connectors Board jumpers Remote Supervisor Adapter connectors and LEDs Opening the cover Removing and replacing the bezel Removing and replacing a hot-swap power supply AC LED Installing an adapter Bus Slot Supported adapter speed MHz Installing options PCI-X Installing a hot-swap hard disk drive Installing a 1.44 MB diskette drive Removable media bays Filler panel Installing a CD-ROM or DVD-ROM drive Installing memory Pair Dimm connectors Port Set Dimm pairs Installing and replacing a microprocessor and power module Microprocessor 2 socket Installing options Page Shipping thumbscrews Page Unlocked Locked Page Replacing and troubleshooting fans Replacing fan 1 or Replacing fan 3 or Replacing the battery Do not Closing the cover Completing the installationConnecting the cables Updating your server configuration Installing the server in a rack Page Before you begin Memory-board assemblyMemory board Memory-board voltage regulator module VRM Close the Dimm access door Memory switch card and cable Processor-board assembly Levers Microprocessor and power module Processor-board VRM PCI-X board assembly Page Midplane board Midplane-board VRM PCI-X board Remove any cables that are attached to the PCI-X board Active PCI assembly Board, riser card, and Remote Supervisor Adapter Completed Success PCI-X Field replaceable units Click Network Interface Restoring the nonvolatile EFI variablesSelect Network Interfaces/Protocols, and press Enter Select Boot Options Maintenance Menu, and press Enter Page Top cover assembly Top power board Hard disk drive backplane Media bay card Memory-board retaining latches AC box assembly mechanism Replace FAN Front For Proper Media-extract mechanism Power/reset card assembly Light Path card Field replaceable units Page See the system-error log Light Path LED errorsSystem-error log is 75% full clear the log Before replacing any FRU Turn off the server and disconnect the ac power cord Check Dimm error LED on memory boardPCI-X BUS LED on adapter Check the system-error log Event Log See the system-error log PS1 LED on Power supply Ensure that ac power is applied to both power supplies System-error log entriesError Information SAL/EFI messages Reseat DIMMs, re-enable DIMMs, if necessary Error message/symptom FRU/action 187Verify Dimm installation order Using the Configuration/Setup Utility program, 245 Error message/symptom FRU/action 240241 247 Reconfigure PCI/PCI-X adapters Error message/symptom FRU/action 1205Update service processor firmware 1331 Service processor messages Microprocessor 2 power module Service Processor message FRU/actionMicroprocessor 3 power module Microprocessor 4 power module Ensure microprocessor 1 is properly installed Remove PCI adapters, and see if the problem remainsRemove ac power for 20 seconds, reconnect and reboot Disk drives Remove PCI adapters and run diagnostics DiagnosticsRemove PCI adapters, and run diagnostics Check both power supplies are installed and connected to Configuration/Setup Utility program, and run diagnostics Check room temperatureReseat DIMMs, re-enable DIMMs, if necessary, using Check microprocessor 1-4 power module cable Diagnostic error codes System-error codes Run Configuration/Setup Utility program Error Code/Symptom FRU/actionRun the Configuration/Setup Utility program Reseat all PCI devices Manually eject media IDE CD test error codesError Code/Explanation FRU/Action Manually close drive Atapi removables test error codes Check drive cables and connections 0F03h Read failed Confirm that drive is configured IDE DVD-ROM drive test error codesScsi test error codes Code/Explanation FRU/Action Check if write test has been run Confirm that drive is formatted and configuredCheck if a tape is in drive Check if AMIDiag CD is present in drive Check if a CD is in driveManually eject media and close drive Video test error codes USB test error codes Check USB hub connection Check USB mouse connectionCheck USB keyboard connection 1302h Serial port test error codes Advanced System Management error codes Light Path card PCI devices on PCI-X cardHard disk drive backplane Memory DIMMs See the Hardware Maintenance Manual for the RXE-100 RXE port error codes Memory test error codes Xxx-00-00 Restart the server, and run the test again LED error codes Error symptoms Startup boot microprocessor is not working properly Device drivers are installed correctlyMemory problems Make sure that Reseat microprocessors and power modules Language Symptom Suggested actionOption problems Make sure that Reseat boards, VRMs, and microprocessors Reseat microprocessor Universal Serial Bus USB Verify that Port problemsReseat boards and VRMs System Light Midplane Description FRU/action Power supply LED errorsFront Power good Good Power on Indicators Display report Device Diagnostic display error codesHardware status error codes Phase 3 subsystem control status error codes Microprocessors Error message/explanation FRU/actionSAL/EFI progress codes Scsi error messages Power-on the server Ethernet error messages Undetermined problemsPage Parts listing xSeries 450 Type System Index XSeries 450 Models 4RX, 5RX, 6RX FRU No CRU/FRU Miscellaneous parts kit 4RX, 5RX, 6 RX Figure a Figure B Keyboard CRUs Keyboard FRU No Power cord CRUs Power cord FRU NoPage Appendix A. Getting help and technical assistance Before you call Software service and support Hardware service and support Safety information General safety Electrical safety Safety inspection guide Grounding requirements Safety notices multilingual translations To Connect To Disconnect Do not ≥ 18 kg 39.7 lb ≥ 32 kg 70.5 lb ≥ 55 kg 121.2 lb Importante Instrução Para Conectar Para Desconectar Cuidado Cuidado Instrução Cuidado Page Appendix B. Related service information Page Appendix B. Related service information Page Appendix B. Related service information Connexion Déconnexion Faites-vous aider pour soulever ce produit Page Kabel anschlieβen Kabel lösen WichtigHinweis Achtung ≥18 kg ≥32 kg Hinweis Achtung Avviso Per collegare Per scollegare Attenzione ≥18 kg ≥32 kg Avviso Attenzione Appendix B. Related service information Page 50 Kg Appendix B. Related service information Page Appendix B. Related service information 110 Declaración Para la conexin Para la desconexiín Precaución Declaración Precaución Precaución Appendix C. Notices Edition notice Trademarks Important notes Product recycling and disposal Battery return program Avis de conformité à la réglementation d’Industrie Canada Industry Canada Class a emission compliance statementEuropean Union EMC Directive conformance statement Appendix C. Notices Macedonia former Yugoslav Republic of, Madagascar, Mali Appendix C. Notices Page Index See also k test read test SAL/EFI See Post Test Page Page Part Number 48P9738