Symptom

Suggested action

 

 

Intermittent problems

Make sure that:

 

1.

All cables and cords are connected securely to the rear of the server and

 

 

attached options.

A problem occurs only

2.

When the server is turned on, air is flowing from the rear of the server at the

occasionally and is difficult to

 

fan grill. If there is no air flow, the fan is not working. This causes the server to

detect.

 

overheat and shut down.

 

3.

Ensure that the SCSI bus and devices are configured correctly and that the last

 

 

external device in each SCSI chain is terminated correctly.

 

 

Keyboard, mouse, or

1. Make sure that the keyboard cable is properly connected to the server.

pointing-device problems.

2.

Make sure that the server and the monitor are turned on.

 

3.

Try using another keyboard.

All or some keys on the

 

 

keyboard do not work.

 

 

 

 

 

The mouse or pointing device

1.

Make sure that the mouse or pointing-device cable is securely connected

does not work.

 

and the device drivers are installed correctly.

 

2.

Try using another mouse or pointing device.

 

 

Memory problems

Make sure that:

 

1.

DIMMs are seated properly.

 

2.

You have installed the correct type of memory.

 

3.

If you changed the memory, you updated the memory configuration with the

 

 

Configuration/Setup Utility program.

 

4.

All banks of memory on the DIMMs are enabled. The server might have

 

 

automatically disabled a DIMM bank when it detected a problem, or a DIMM

The amount of system memory

 

 

bank could have been manually disabled.

displayed is less than the

 

Look in the POST error log for error message 289:

amount of physical memory

installed.

v

If the DIMM was disabled by the user or by SAL/EFI:

 

 

1. Start the Configuration/Setup Utility program.

 

 

2. Enable the DIMM.

 

 

3. Save the configuration and restart the server.

 

v If you continue to get this error, replace the DIMM.

Microprocessor problems

The startup (boot) microprocessor is not working properly.

 

 

 

The server indicates a

Verify that all microprocessors are seated properly. If they are, replace the failed

microprocessor error during

microprocessors.

POST.

 

 

 

 

 

The server does not recognize

1.

Reseat microprocessors and power modules.

all installed processors (loose

2.

Check for bent pins on microprocessors.

connection; bent pin(s) on

3.

Check cable connections from processor board to power modules.

processor(s))

 

 

Monitor problems

Some IBM monitors have their own self-tests. If you suspect a problem with

 

your monitor, see the information that comes with the monitor for adjusting

 

and testing instructions.

 

1.

Monitor.

Testing the monitor.

2.

Run the AMIDiag program. If diagnostics pass, the problem might be a video

 

 

 

driver.

 

3.

I/O board.

 

 

The screen is blank.

Make sure that:

 

1.

The server power cord is plugged into the server and a working electrical

 

 

outlet.

 

2.

The monitor cables are connected properly.

 

3.

The monitor is turned on and the brightness and contrast controls are adjusted

 

 

correctly.

 

 

 

Chapter 6. Symptom-to-FRU index 177

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Image 187
IBM 8688 Device drivers are installed correctly, Memory problems Make sure that, Reseat microprocessors and power modules