001
– Gather problem determination information from the customer.
– Find the symptom in Table 2-1 and take the appropriate action.
Table 2-1. Initial Symptoms
Symptom Action
All LEDs stay on. Replace the system board.
An amber LED is on or blinking. Go to “MAP 0120: LEDs Indicate a Fault”
on page 2-4
No LEDs on one or both sides of the IBM
2210 are on. Go to “MAP 0130: No LEDs Are On” on
page 2-8
One LED is not working. Go to “MAP 0140: One LED is Not
Working” on page 2-10
Fan is not running. Go to Step 005 on page 2-11.
There is a communication problem between
the IBM 2210 and a network, that is, one or
more ports are not working though the
machine is powered on.
If no LEDs are on, go to “MAP 0130: No
LEDs Are On” on page 2-8
If any amber LED is on or blinking, go to
“MAP 0120: LEDs Indicate a Fault” on
page 2-4
If the LEDs do not indicate a fault, go to
“MAP 0110: Communication Problem” on
page 2-3
The service port is not working.
The service port amber LED is on or
blinking.
Go to “MAP 0160: Service Port on 12x
Model Is Not Working” on page 2-13 for a
12x model. Go to “MAP 0170: Primary
Service Port on 14T or 24x Model Is Not
Working” on page 2-14 for a 14T or 24x
model.
The IBM 2210 is experiencing intermittent or
data throughput problems. Go to “MAP 0150: Intermittent Problem
Isolation” on page 2-11
The service terminal display is unreadable. Go to “MAP 0190: Service Terminal
Display Unreadable” on page 2-17.
The second service port is not working.
The second service port amber LED is on or
blinking.
Go to “MAP 0180: Second Service Port Is
Not Working” on page 2-15.
The optional adapter is not working.
The green adapter status LED is off.
Go to “MAP 0200: Optional Adapter or Dial
Access Adapter Is Not Working” on
page 2-21.
The Dial Access Adapter is not working.
The green adapter status LED is off or the
amber adapter status LED is on or blinking.
Go to “MAP 0200: Optional Adapter or Dial
Access Adapter Is Not Working” on
page 2-21.
2-2 2210 Service and Maintenance