IBM SY27-0345-06 manual Diagnosing Software Problems, Type reload

3 The greater-than >sign)will( appear on the display.

4	Type diag		and	pressEnter .
5	The	Diagnostic		Main	Menu	will appear after the System Diagnostics
While	the Router User Interface Is In					Operation:	To start	the diagnostics while
the	router user			interface		is in operation:
1Press Ctnl-p			. An	asterisk\) will( appear.
2	Type reload		and	pressEnter .
3	Press Ctnl-c		. The greater-than >)signwill (appear					on the display.
4	Type diag		and	pressEnter .
5	The	Diagnostic		Main	Menu	will	appear.

Diagnostic Main Menu: The Diagnostic Main Menu has the following options:

ŸSystem Diagnosticstests the processor, the memory, and the communicat

ports through an internal wrap.

ŸSystem Extended Diagnosticsexecutes the System Diagnostics tests plus

external wrap tests of all ports.

Ÿ

WAN/LAN

Wrap

Menu

allows

you

to

run

a wrap test on a

specific

po

this

menu

you

can

also test the cable attached

to a

port. After

option,

additional

menus

will

help

you

define

the

test.

Ÿ

Diagnostic

Utilitiesprovides

access

to service

aids. After

you select

an additional

menu

will

allow

you

to

choose

a

specific

service

ai

“Service

Aids”

on

page 3-4

for

more

information.

If a diagnostic test fails, a message will be displayed giving:

Ÿ A description of the test that failed

ŸA return code

ŸAn action to take

The return code provides additional information that may be requeste level of support.

When	you	are	ready	to exit from thex diagnosticandpressEnter , typeatthe
main	menu.	The	POST will	run.

Diagnosing Software Problems

In order to diagnose software problems, you need to capture as mu about the problem as possible and call your software support center. support center will guide you through the steps needed to collect problem; these steps may include examination of the log, trace, and personnel dealing with software problems should record the symptoms of problem.

Chapter 3. Diagnostics3-3