3 The greater-than >sign)will( appear on the display.

4

Type diag

and

pressEnter .

 

 

 

5

The

Diagnostic

Main

Menu

will appear after the System Diagnostics

While

the Router User Interface Is In

Operation:

To start

the diagnostics while

the

router user

interface

is in operation:

 

1Press Ctnl-p

. An

asterisk\) will( appear.

 

2

Type reload

and

pressEnter .

 

 

 

3

Press Ctnl-c

. The greater-than >)signwill (appear

on the display.

4

Type diag

and

pressEnter .

 

 

 

5

The

Diagnostic

Main

Menu

will

appear.

 

Diagnostic Main Menu: The Diagnostic Main Menu has the following options:

ŸSystem Diagnosticstests the processor, the memory, and the communicat

ports through an internal wrap.

ŸSystem Extended Diagnosticsexecutes the System Diagnostics tests plus

external wrap tests of all ports.

Ÿ

WAN/LAN

Wrap

Menu

allows

you

to

run

a wrap test on a

specific

po

 

this

menu

you

can

also test the cable attached

to a

port. After

 

option,

additional

menus

will

help

you

define

the

test.

 

 

Ÿ

Diagnostic

Utilitiesprovides

access

to service

aids. After

you select

 

an additional

menu

will

allow

you

to

choose

a

specific

service

ai

 

“Service

Aids”

on

page 3-4

for

more

information.

 

 

 

If a diagnostic test fails, a message will be displayed giving:

Ÿ A description of the test that failed

ŸA return code

ŸAn action to take

The return code provides additional information that may be requeste level of support.

When

you

are

ready

to exit from thex diagnosticandpressEnter , typeatthe

main

menu.

The

POST will

run.

Diagnosing Software Problems

In order to diagnose software problems, you need to capture as mu about the problem as possible and call your software support center. support center will guide you through the steps needed to collect problem; these steps may include examination of the log, trace, and personnel dealing with software problems should record the symptoms of problem.

Chapter 3. Diagnostics3-3

Page 49
Image 49
IBM SY27-0345-06 manual Diagnosing Software Problems, Type reload