Lexmark Version 3.0 Custom paper size not in paper size list, Printer feeds forms up too far

Custom paper size not in paper size list

Symptom: Windows NT users create a custom paper size, but it does not appear in the paper size drop-down list in Page Setup.

Cause: This is a known conflict between Microsoft Windows NT and the Epson FX-850 printer driver. It occurs when the height value of the paper size changes while the width value remains the same. It can also occur when the width value is greater than 8.00 inches.

Sometimes Windows NT Print Manager cannot show custom form sizes if the newly created form has margin values greater than what the printer driver has defined. This can happen even if the printer is capable of handling the margins you specify.

Resolution/Workaround: Use the Epson LQ-1050 printer driver instead or make sure the width value of the paper size is 8.00 inches or below.

For more information on this problem, visit the Microsoft Support web site (http://support.microsoft.com) and look up the following articles:

Article Number Q124733: Custom Forms Not Available for Selection in Epson LQ-850

Article Number Q129531: Windows NT Print Manager and Custom Form Limitations

Article Number Q108083: Custom Forms Not Available in Print Manager

Printer feeds forms up too far

Symptom: The shipping paper prints correctly on the tractor form, but after printing, the printer feeds up several more inches of paper before quitting.

Cause: Usually this means that you do not have a custom paper size correctly set. The UPS 8-part carbon shipping paper is only about 5 inches long, but most printers are defaulted to print an 11 inch long page (standard letter size). Therefore when you go to print, the printer feeds up the standard 11 inches.

Resolution/Workaround: To fix this, you must create a custom paper size in Windows and make sure your dot matrix printer can read it. See Creating a custom paper size.

Shipper’s Certification prints on two pages

Symptom: The Shipper’s Certification prints on two pages, with the format not fitting the page.

Cause: Printing has been setup to print in portrait orientation instead of landscape.

Resolution/Workaround: This can only be changed by going through the Setup icon on the main screen of MASTERFORM. In Setup, click the UPS Approved Shipper’s Certification button under Configure Reports. Click the Recommend button, and it will switch orientation to Landscape. (Or, if you have adjusted your own margins, you can simply select Landscape under Orientation.) Click OK to close the screen, then Done in Setup to save the settings.

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