Lexmark Version 3.0 manual You do not have a license with MS Access

Models: Version 3.0

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You do not have a license with MS Access

Symptom: When you open MASTERFORM, you receive a message box saying you do not have a license with Microsoft Access.

Cause: This happens when you attempt to run an Access 97 run time application on a computer that has Office 2000 installed.

Resolution/Workaround: Microsoft addressed this issue in an Office 2000 service pack. To resolve the issue, you must go to the Microsoft support site and download the latest Office 2000 Service Pack. (http://support.microsoft.com)

While printing a long Certification, some pages print correctly and others come out garbled

Symptom: You are printing a several-page long Shipper’s Certification end-of-day log. The first several pages are fine, but later pages start coming out garbled.

Cause: This may be caused by too much information being spooled to the printer driver. Garbled text is usually an indication of driver failure.

Resolution/Workaround: To work around this issue, use the Void function of the Review Packages screen to reduce the number of records printing at one time.

For example, if you had 40 shipment records on the Certification, void off the first 20 (approximately half of your shipments) and then print. This smaller number of records should print correctly. Then go back and void the records you just printed and unvoid the ones you have not printed. Now print the remaining 20 records.

All the shipments will still appear with the same log book number and date, and you have avoided the driver problem by sending less data to the printer.

See the chapter Printing the Certification for instructions on using the Void function.

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Lexmark Version 3.0 manual You do not have a license with MS Access