Log book numbers are repeating
Symptom: The same log book number appears on Certifications for more than one date.
Cause: N/A (Program functions as intended.)
Resolution/Workaround: The log book numbers are supposed to roll over and begin repeating after reaching a sequence of 100. An electronic log book is 50 “pages”long, as counted by the sequence number. Every MASTERFORM customer receives two electronic log books for a total of 100 sequential pages. When your log book reaches a sequence of 100, the sequence number will reset itself back to one (1).
If UPS account representatives or accounting personnel
Remember, if you are shipping under multiple accounts, you will see the same sequence number go by for each account.
Also, the sequence number increments once per day according to your computer’s system date. If your system date has been tampered with, this may affect the log numbers on your certification.
Can’t edit the PSN (proper shipping name)
You can edit the proper shipping name in the Proper Shipping Name screen, but only after you have selected the material from the chemical table. You must also select the Allow Proper Shipping Name Edits option in Setup. See Editing the Proper Shipping Name.
If you have covered both of these points and still can’t edit, try refreshing the screen. Simply click Next to move to the next screen, then immediately click Back to return. Sometimes when the Allow...Edits option is selected, the program doesn’t register the new selection right away. Refreshing the screen simply by moving in and out of it will usually correct this.
Remember, you can’t edit anything in the chemical table itself. You must make a selection first, then edit.
The text you entered isn’t an item on the list
This error appears in the Shipper Information stage of the
You need to enter your UPS account number in the Setup portion of MASTERFORM (accessible from the icon on the main page) for it to appear in the
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