Unexpected error occured Subsystem | Lexmark Version 3.0 specs

Unexpected error occured in

subsystem...

Symptom: Upon opening MASTERFORM, the

following error occurs: “Unexpected error occurred in subsystem link tables from db...”

Cause: MASTERFORM can’t find the databases it needs to run or those databases are corrupt.

Resolution/Workaround: First, make sure your MASTERFORM installation files are all in the same place. This error can occur if the Masterform.mdb or UPSChemical.mdb files have been moved out of the installation directory or renamed. Find your installation directory, which is C:\MF_UPS by default, and see what Microsoft Access database (*.mdb) files are there. You should see:

Exchange.mdb

masterform.mdb mf_v20s.mdb UPSChemical.mdb

If any of these are missing or incorrectly named, call Technical Support at 1-800-578-4955.

Second, make sure your MASTERFORM desktop shortcut is pointing to the correct directory. By default, your shortcut path should look like this (all one line):

C:\MF_UPS\Msaccess.exe /runtime /profile “MASTERFORM by Labelmaster” /wrkgrp “C:\MF_UPS\ups.mdw” “C:\MF_UPS\MF_v20s.mdb”

To see the shortcut path, right-click the MASTERFORM icon on your desktop and choose Properties from the pop-up menu. Click the Shortcut tab and check the path in the Target field.

If the shortcut path is incorrect or if databases have been moved, you may need to reinstall MASTERFORM. See Managing Templates and Addresses before you reinstall.

If the shortcut path and installation directory are correct, a database may be corrupt. You can e-mail the database to Technical Support to be repaired, or you can reinstall MASTERFORM. If you are concerned about saving your templates or addresses, be sure to read Managing Templates and Addresses before you reinstall.

134

135

Image 68

Lexmark Version 3.0 manual Unexpected error occured Subsystem

Contents

User’s Guide User’s Guide East Pine Street, Suite Seattle, WA Toll free Local Fax Contents Getting Started Using Printing the Shipper’s Installation and Setup General features Introduction to Masterform Professional and Military Edition Suites Installing Masterform for UPS Domestic EditionDownload New UPS Chemical Table feature Domestic or International? What’s my name & password?Structure of Masterform New shipping paper design for laser printers Where to install MasterformWhere to get forms Install the software Set up the System DSN connectionTo manually set up the System DSN connection Sending your Masterform shipments to UPS OnLine WorldShip Hazmat Confirm that Hazmat is now listed, then click OK Send hazmat shipping paper data to WorldShip Specify a hazmat package in WorldShipTo specify a hazmat package in WorldShip Deleting HAZMAT/DG records Support and Resources Technical Support and Contact Information By PhoneVia E-mail Online Info Labelmaster Software Hardware Recommendations Other ContactsDOT Contact Chemical table resources Remember Managing Templates and Addresses TemplatesAddresses File Extensions Masterform Masterform Setup Setup Accounts Bypass Authorization Screen Save template by defaultPackage Label Warning Allow Proper Shipping Name edits Shipping under multiple accounts Security Defining user names and passwords To add users to the list Why are my log book numbers repeating? How log book numbers work Making, naming, and saving templates To Save a Template What is a template? When should I use templates?What should I name my template? How do I reenter a saved template? Working with templates To select the Edit PSN option Deleting templatesEditing the proper shipping name PSN Using an Exemption Packaging number Confirming the labels required for your package Turning off the Labels Required field warning Pre-printing forms for future use Features and Options To read a note Writing notes insideTo write a note Entering addresses in the Address Book Import Excel or Access address data to the Address Book Prepare your data Import your data into the upsAddress table Format your address data into columns with these exact names Select Get External Data Import from the File menu Exporting addresses from the Address Book To export addresses from Masterform Select how you want to save the table Setting default field values To set a default field valueTo remove a default field value Saving multiple field values Viewing the regulations Form-Fill Wizard Step by Step Screen 1 Shipment Template Choose a template and a form type to begin Screen 4 Proper Shipping Name Screen 2 Shipper InformationScreen 3 Shipment Information Screen 5 The Chemical Table Screen 6 Ground or Air Shipment Screen 7 Print PreviewQuantity and Unit of Measure UOM Limitations Add up to three materials Screen 8 Print and Save Shipment Template Print Preview you can Printing the Hazardous Materials Shipping Paper General Printing Overview Form 1 Hazmat Shipping PaperForm 2 Shipper’s Certification Printers Installing a printer Creating a custom paper size tractor To manually create a custom paper size Windows 95 Select the option Use Specific Printer67 in 800 To manually create a custom paper size Windows NT Changing the printer driver Suggested printer drivers Changing the Emulation Mode on the printer tractor To change to the Epson driver Setting the Margins To change the Emulation Mode on an Okidata 320/321If you are using the tractor form If you are using the new laser form Moving fields on the form use the Nudge tool Nudge tool To use the Nudge tool Increase or decrease the size of printed text Add or remove lines from the printed form Printing the Shipper’s Certification Printing the certification To print a Shipper’s Certification Save to Shipper’s Certification? Saving shipments to the certificationRemoving mistakes or duplicates from the certification Purge old certification records Click Purge Data Troubleshooting Overview Printing gibberish or symbols Account number not in the drop-down list Shipper’s Certification prints on two pages Custom paper size not in paper size listPrinter feeds forms up too far Printer prints blank pages Laser forms are not lining up properly Text you entered isn’t an item on the list Log book numbers are repeatingCan’t edit the PSN proper shipping name UPS WorldShip, the HAZMAT/DG Reference list is grayed out UPS WorldShip, the HAZMAT/DG Reference list is blank Unexpected error occured Subsystem Run Time Error 9 in Configure Reports Do you want to convert or enable the database? You do not have a license with MS Access To uninstall Masterform Uninstalling MasterformBefore you uninstall License Agreement Page Page Index Page Naid Page 156 East Pine Street, Suite Seattle, WA