Troubleshooting, Failed modules | Paradyne CPX-1000 instruction

C H A P T E R 4

Troubleshooting

This chapter describes CPX troubleshooting procedures.

Before attempting to troubleshoot the CPX-1000, you should have a thorough understanding of the theory of operation of the CPX and its related management utilities.

Topics provided in this section:

General Troubleshooting Guidelines on page 4-2.

An overview of System Trouble Shooting on page 4-3

Using the JetCraft Alarm Window on page 4-3to identify

failed modules.

Troubleshooting the CPX Shelf on page 4-3lists the sequence of systems to check. The tables on the following pages provide specific LED, alarm, and status indicators which will help you troubleshoot the problem.

Power System Troubleshooting on page 4-12covers the

power supply and CPX power related circuits. Loopbacks on page 4-14for T1 ports

When the local access network fails, use one of two troubleshooting levels to isolate the source of the problem:

System-level troubleshooting—includes alarms,

indicators, and messages to help isolate the problem to the CPX, cables, ports, or other equipment.

Component-level troubleshooting—includes

procedures and tests to isolate the problem to a configuration or provisioning error, or a failed component.

February 2003

4-1

Image 101

Paradyne CPX-1000 manual Troubleshooting, Failed modules, System-level troubleshooting-includes alarms

Contents

Jetstream CPX-1000 Voice Services Platform Copyright 2003 Paradyne Corporation All rights reserved United States EMI Notice Canada EMI Notice Table of Contents Installing the CPX-1000 1000-A2-GN22-00Table of Contents Troubleshooting Appendix a Using the Console Appendix B Pin Assignments and Indicators Audience Preface Related Documents Conventions Provides useful information to help you install the CPX Class 1 Laser Preface 1000-A2-GN22-00 February Voice over Wireless VoWLL-eliminates the need for Local Access Network ArchitectureLand line copper loops by using ATM over Mmds or U-NII Wireless broadband access networks VoBB Local Access Networks CPX-1000 Voice Services Platform Packet Network Configuration Bandwidth Usage-768 kbps Sdsl Circuit Subscriber Initiates a Call Call Origination and Completion Subscriber Receives a Call CPX-1000 Calling Features CPX-1000 Management Tools and APIs Voice-over-Broadband Networking 1000-A2-GN22-00 February CPX-1000 Front View CPX-1000 Voice Services Platform Description Concentration management-supports line Equipment Operational Features Traffic Capacity CPX-1000 Operation CPX Functional Diagram T1 Interface CPX Functional Diagram STS-1 Interface Call Processing Pstn Interface Management Processing 1000-A2-GN22-00 1000-A2-GN22-00 February CPX-1000 Front and Rear Views CPX-1000 Shelf System Alarm Panel Slot Status System Status Telco Status Alarm Indicator Status and DescriptionRemote Alarm Connector Line Modules with T1 Line Modules with STS-1 Call Processor Module Call Processor Modules CP Module Controls, Indicators, and Ports Module and can take over at any time CPX supports redundant CP modules FigurePasses all this information to the management system Voice/Data Interruptionœ possible Management Processor Module Management Processor Module MP Module Controls, Indicators, and Ports CPX-1000 Voice Services Platform Description 1000-A2-GN22-00 T1 Module Path Protection Switching 11. Octal T1 and Transition Cards Port T1 Ecac Module Octal T1 Module Controls, Indicators, and Ports 12 -port T1 Ecac and T1 Transition Cards STS-1 Module Port T1 Ecac Module Controls, Indicators, and Ports STS-1 Card STS-1 Transition Card STS-1 Module Controls, Indicators, and Ports STS-1 Ecac Processing Card -controls the 28 DS1s STS-1 Ecac Card Lights blue when card is ready for STS-1 Ecac Module Controls, Indicators, and PortsHot swap. Unlit when card is locked STS-1 15. STS-1 Transition Card to Splitter Assembly Connections Splitter Assembly for STS-1 From Net STS-1 Splitter ConnectionsTo Net ATM OC-3 Module OC-3 ATM module includes the processing card only 10.ATM OC-3 Module Controls, Indicators, and Ports 16. ATM OC-3 Module 17. Echo Cancellation Module Echo Cancellation Module 18. Echo Cancellation And Compression Card Echo Cancellation Compression Module Ecac 19. DC Power Supply/Fan Modules DC Power Supply Fan Fan Modules 20. Shelf Airflow 21. Power Distribution Panel DC Power Distribution PanelPage Installing the CPX-1000 Installation Checklist 1000-A2-GN22-00 Installing the CPX-1000 Check the bit error rate BER on every GR-303 Pstn line Turn-up Checklist Safety Requirements General Safety Precautions Installation Requirements Shelf Front Shelf Rear ESD Wrist Strap Grounding Jack Environmental Requirements Aisle Requirements Rack PowerRequirements 1000-A2-GN22-00 Installing the CPX-1000 Cut the shipping bands and remove the top of the box Unpack Inspect CPX-1000 Into the bottom box lid Inventory CPX ComponentsInspect the CPX for damage Document Attach Mounting Flanges Mounting Flanges in 23 Configuration Rack Mount the CPX Splitter Assembly Reinstall the power supply/fan modules Shelf for optional STS-1 Splitter Assembly above each unitFront of the shelf 24 1 2-inch pan head screws to fasten the shelf to the rack Connect Plant Battery Frame Ground Mount Splitter Assembly To rack ground Terminate a #6 AWG frame ground wire in an LCC or LCDCompression lug with two #10 screw holes VDC a and B outputs of the power source using two 14 AWG Remove the cover from the plant battery terminal stripOr larger, stranded or solid wires terminated in #10 size If you use 14 AWG wire, be sure that the plant battery Install Modules in CPX CPX Front-12-port T1 Ecac and OC-3 ATM Modules CPX Front-OC-3 ATM and STS-ECAC Modules Additional Cards Installing Verify Hardware Installation ATM fiber-optic SC connector sockets Remove the dust cover from the ATM fiber-optic SC connectorAttach OC-3 ATM Cables To attach OC-3 cables to the CPX Attach CP Redundancy Cable Attach Ethernet CablesAttach MP Card to CP Cards Connect the CPX to the LAN Attaching Cables to Octal T1 Modules Attach the T-1/ DS-1 Cables Octal T1 Transition Card Cabling Dress the T1 and power cables from the rear of the shelf, so Attaching Cables to 12-Port T1 Modules Punch downeachT1 circuitontheback of the RJ-48C patch panel STS-1 Cable ConnectionsΩ Attach the STS-1 CablesTo Net Transmit STS-1 cable to Pstn From Net Receive STS-1 cable to Pstn Connectors on the Class 5 switch From NET connectors of the STS-1 Splitter AssemblyTransition module replacement Primary and corresponding standby transition modules Verify Cabling Apply Power STS-1 Ecac Module Indicators Verify that the Stat and ACT Check Plug-in Module IndicatorsATM Module OC-3 Indicators Verify that the Status Echo Cancellation Indicators Verify that the Hot Swap Alarm Panel IndicatorsEcho Cancellation and Compression Module Indicators Check the Fans Connection Provision the CPX-1000Verify CPX LAN Installing the CPX-1000 1000-A2-GN22-00 February System-level troubleshooting-includes alarms TroubleshootingComponent-level troubleshooting-includes Failed modules Work from the general specific start with simple Approach the problem systematically Whether you CPX Shelf System Trouble Shooting Using JetCraft Alarm Window ATM Ports Telco Status Indicators Lost link with IAD IAD configuration errorLoss of signal or loss of frame section Normal Activity Indicator Usage Module TroubleshootingRemote failure indication line Provisioned compression schemes not supported PWR indicator is off Refer to -4when troubleshooting the CP moduleCP Module Troubleshooting Ethernet green MP-to-LAN interface is MP Module Troubleshooting Verify that the CPX is receiving Pstn Module TroubleshootingVDC from the plant battery That the T1/STS-1 module blue Indicator is offAfter the system is initialized, verify Ethernet LAN Troubleshooting ATM Module TroubleshootingTx and/or Rx indicators are off Fans are off, see Troubleshooting Instructions Table Power System Troubleshooting9for troubleshooting instructions CPX may take several minutes to initialize Power Failure TroubleshootingDepending on the number of Pstn and ATM modules Module type and refer to the appropriate table for action Loopbacks Emergency Power-Off Repair ProceduresRecommended Power Off Replacing Power Supply Fan Module RemovalInoperative Fans Supply/Fan Module Install PowerFan, or the power supply module may overheat Removing the Alarm Panel Alarm Panel Installing the Alarm Panel PowerRemoving Power Distribution Panel Distribution When replacing a DC Power Distribution Panel, replace To install the power distribution panelYou do not need to remove the power supplies when Installing a Power Distribution Panel, although backing Module Removal Installation Shelf Front Shelf Rear ESD Wrist Strap Grounding Jack Replacing Cards Removing Hot Swapping an MP Card Hot Swapping Line Cards Hot Swapping CP and HSC Cards Unlocked, and all resources for that card are restored Place, using the card ejectorsAn unplanned hot swap involves the removal and replacement Lock them in place, using the card ejectors Hot Growth Repair Procedures 1000-A2-GN22-00 February Logging Using the Console Or 6050 for CP-B. The Console window appears Enter the user or admin name and password Figure A-1 Figure A-2. a Sample Listing of Console Commands Or admin. Figure A-2 shows a sample listing Console Commands Key to gathering Telnet info is the ? Admin type ? and the following screen appearsDisplays command summary or usage information Cpx help-Displays a summary of all commands available Displays a command summary or usage informationCpx help command name-Displays detailed help on Cpx command-namehelp-Displays detailed help on Lists all ATM portgroups Displays information the specified portShows which CCS and EOC links are currently active Displays information about Pstn protection groups Clears statistics for the component specified Admin Console CommandsSets or shows the status of the chassis fan speeds Where Displays/sets ATM Cell Delay Variation CDV Reboots the CPCpx setcdv-Displays current Cell Delay Variation Cpx setcdv newcdv-Sets a new Cell Delay Variation Tap/monitor H.110 time slots Sets the DS1 line length or Line Build Out LBOThat same T1 card Displays active voice path information Pin Assignments and Indicators CPX-1000 and the external DBmATM network Line coding Abam Clock DS-1 Rcv span Defaults to internal if Rcv fails Not connected Table B-2. Ethernet LAN Jack Pin AssignmentsTx + to LAN Tx to LAN Rx + from LAN Tx Ring Not connected Table B-3. T1 Transition Module Pin AssignmentsRx Ring Rx Tip Not connected Tx Tip T1 Circuit Table B-4. RJ21X Pin Assignments Table B-5. Remote Alarm Connector Pin Assignments System Alarm Connection Requirements Table B-7. Ethernet LAN Jack Pin Assignments Table B-6. T1 Transition Module Pin Assignments Replacement Parts Hot Swap Controller Card for HA system processing card 1000-F1-2021000-F1-203 Management Processor Module for HA system processing GR-63-CORE Specifications Table D-1. CPX-1000 Physical Specifications Table D-3. CPX-1000 Electrical Specifications Table D-2. CPX-1000 Environmental Specifications Certified UL, CSA,VDE 50 ft., 50-450 ft Table D-4. CPX-1000 Electronic SpecificationsT1/DS-1 Rcv defaults to internal if Rcv fails Physical interface Termination Table D-6. STS-1 Splitter Assembly Physical Specifications Table D-5. CPX-1000 Operating SpecificationsHigh Lbs Specifications 1000-A2-GN22-00 February Numerics Index Index 1000-A2-GN22-00 1000-A2-GN22-00 Index T1 connections 3-26,3-29,3-30,B-2