Troubleshooting, Clearing document jams | Samsung SCX-6X45 guide

11 Troubleshooting

This chapter gives helpful information on what to do if you encounter a problem.

This chapter includes:

•Clearing document jams

•Clearing paper jams

•Understanding display messages

•Solving other problems

Clearing document jams

When an original jams while passing through the DADF, the warming message appears on the display screen.

Caution

To avoid tearing the document, remove the jammed document gently and slowly.

Note

To prevent document jams, use the scanner glass for thick, thin, or mixed paper-type originals.

1Remove any remaining pages from the DADF.

2Open the DADF cover.

3Gently remove the jammed paper from the DADF.

Note

If you see no paper in this area, refer to Roller misfeed. (Page 11.2)

4Close the DADF cover. Then reload the pages you removed, if any, in the DADF.

Misfeed of exiting paper

1Remove the remaining documents from the DADF.

2Open the document input tray upwards and pull the document gently out of the DADF.

3Close the document input tray. Then place the documents back in the DADF.

11.1 <Troubleshooting>

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Samsung SCX-6X45 manual Troubleshooting, Clearing document jams, Misfeed of exiting paper

Contents

Page Page Country Customer Care Center Web Site Contact Samsung World Wide Contents Faxing Optional Copying Scanning Basic printing Machine status and advanced setupMaintenance Troubleshooting Index Ordering supplies and accessoriesInstalling accessories Specifications Finding more information About this user’s guide Important Precautions and Safety Information Safety and Regulatory InformationLaser Safety Statement Recycling Ozone SafetyMercury Safety Power Saver Declaration of Conformity European Countries Rfid Radio Frequency Interface DeviceFax Branding Ringer Equivalence Number EC Certification Replacing the Fitted Plug for UK OnlyPage Introduction Special featuresPoster. See Software section Front view Machine overview Rear view Control panel overview Introducing the touch screen and useful buttons Main screen Understanding the Status LEDMenu map Status Machine Status Admin Setting Supplied software Software overview System requirements Printer driver featuresWindows Macintosh LinuxRequirements Setting up the network Setting up the hardwareGetting Started Supported operating systems Installing the softwareConfiguring network protocol via the machine Press Admin Setting Setting the authentication password Machines basic settings Changing the display language Setting the date and timeSetting job timeout Using energy saving feature Understanding the keyboard Setting the default tray and paperChanging the default settings Press the General tab Default Settings Default Option Dadf Loading originals and print mediaLoading originals On the scanner glass Selecting print media Type Size Dimensions Weighta Capacityb Specification on print media Media type Guidelines Media sizes supported in each modeGuidelines for selecting and storing print media Guidelines for special print media Tray Loading paperLoading paper in the tray 1 or optional tray Changing the size of the paper in the paper tray Multi-purpose tray Loading originals and print media Tips on using the multi-purpose tray Setting the paper size and type Advanced tab CopyingUnderstanding the Copy screen Basic tab Copying originals Changing the settings for each copyChanging the size of originals Copying on both sides of originals Duplex Reducing or enlarging copiesDeciding the form of copy output Collated / Staple ID card copying Using special copy featuresSelecting the type of original Text/Photo Changing the darkness Press the Advanced tab Poster Copy Poster copyingClone copying Book copying Press the Advanced tab Book Copy Booklet copyingCover copying Transparency copying Press the Image tab Erase Background Erasing edgesErasing background images Shifting margins Preparing to fax Faxing OptionalUnderstanding the Fax screen Sending a fax Setting the fax headerPress the Setup tab Fax Setup Terminal ID Sending a fax Redialing the last number Delaying a fax transmissionSending a fax manually On Hook Dial Automatic resending Receiving a fax Adjusting the document settings Setting up a fax phonebook Storing Group fax numbers Group No Using the polling optionSetting up a fax phonebook using SyncThru Web Service Press Machine Settings Fax Setup Fax Phone Book Polling from a remote Mailbox Storing the originals for pollingPrinting Deleting the polling document Polling a remote fax Faxing to a remote Mailbox Using MailboxCreating Mailbox Storing originals in Mailbox Printing a report after sending a fax Adding documents to a reserved delay fax jobSending a fax in toll save time Forwarding a sent fax to other destination by an email Forwarding a received fax to other destinationForwarding a sent fax to other destination by a fax Forwarding a received fax to other destination by a fax Press Scan to Email, NetScan or Scan to Server ScanningUnderstanding the Scan screen Scan to Email NetScan Output tabScan to Server Press Scan to Email Scanning originals and sending through email Scan to EmailStoring email addresses Individual Global Entering email addresses by the address bookEntering email addresses by the keyboard Group Preparation for scanning to SMB/FTP Scanning originals and sending via SMB/ FTP Scan to ServerPreparation for network scanning Scanning and sending via NetScan Select IP Address or Host Name Changing the scan feature settingsSelect Duplex and Resolution in the Basic tab Scanning and sending to SMB/FTP server Original Size Feature Resolution dpi File FormatPress Scan Scan to Email Or Scan to Server the Advanced tab File Format Scan PresetScan to Edge Quality Basic printing Canceling a print jobPrinting a document Browsing the machine’s status Machine status and advanced setupMachine Setup Admin Setting screen General settings Copy Setup Fax Setup Network Setup Optional Service Authentication Service Number Remote ServicePrinting a report Fax Send Report Appearance Option Description Report ConfigurationMulti Send Report When you Fax Report Maintenance Checking Stored Documents Cleaning your machine Expected cartridge life Maintaining the cartridgeReplacing the toner cartridge Cartridge storage Replacing the drum cartridge Maintenance Items Yield Average Maintenance PartsTo access SyncThru Web Service Managing your machine from the website Clearing document jams TroubleshootingMisfeed of exiting paper Roller misfeed Clearing paper jams Optional tray Troubleshooting Fuser area or around the toner cartridge Duplex unit area Paper exit area Finisher Jam Stacker finisherFinisher Jam 1, Finisher Duplex Jam Tips for avoiding paper jams Understanding display messages Ejector Fault Message Meaning Suggested solutions Check Fax KitMessage Meaning Suggested solutions Dhcp server error Error Fuser High Error Message Meaning Suggested solutions Fax Memory isFront Jogger Fault Fuser error Communications Fault MCB to Tray MCB Watchdog Message Meaning Suggested solutions Jam in TrayJam in Tray LSU Hsync Error LSU Motor Error Stacker Fault Message Meaning Suggested solutions Paper SensedRear Jogger Fault Message Meaning Suggested solutions Smps Fan failure Touch screen problem Solving other problemsPaper feeding problems Printing problems Samsung SCX-6x45 Series Settings and then PrintersSpool Settings button SCX-6x45 Series PCL 6 or Printing quality problems Curl or wave Condition Suggested solutions SkewMisformed Characters Horizontal stripes Copying problemsCondition Suggested solutions Loose toner Character Voids Network Scan problems Scanning problems Common Windows problems Fax problems Common Linux problems Common PostScript problems Problem Possible Cause and Solution Problem Suggested solutions Common Macintosh problems Drum cartridge Ordering supplies and accessoriesAccessories Toner cartridge SCX-STP000 How to purchase Disconnect the power cord Installing accessoriesPrecautions to take when installing accessories Installing a memory Dimm Activating the added memory in the PS printer properties Replacing the StaplerSelect the Samsung SCX-6x45 Series PS printer Press the Setup tab Optional Service Press Analog Fax Enabling Fax feature after installing the fax Option kit General specifications SpecificationsPrinter specifications Scanner specifications Copier specifications Facsimile specifications optional Index FDI USB Software section Contents Using Windows Postscript Driver Using Smart Panel Page Select Typical installation for a local printer. Click Next Installing Printer SoftwareInstalling Software for Local Printing Typical Installation Select Custom installation. Click Next Custom Installation Installing Printer Software in Windows Installing Software for Network Printing Otherwise, just click Finish Click Next Otherwise, just click Finish Select the components you want to reinstall and click Next Reinstalling Printer Software Next Removing Printer Software Printing to a file PRN Printing a DocumentSelect your printer driver from the Name drop-down list Layout Tab Printer SettingsPaper Orientation Source Paper TabScaling Printing Advanced Options ResolutionToner Save Mode Graphics Tab Print and Hold Extras TabAbout Tab Printer Tab Using Help Using a Favorite Setting Printing Multiple Pages on One Sheet of Paper N-Up Printing Advanced Printing Printing Booklets Printing Posters None Printing on Both Sides of PaperPrinting a Reduced or Enlarged Document Fitting Your Document to a Selected Paper Size Editing a Watermark Using WatermarksUsing an Existing Watermark Creating a Watermark Creating a New Page Overlay Using OverlaysWhat is an Overlay? Using a Page Overlay Advanced Using Windows PostScript Driver Overview Direct Printing Utility Using Direct Printing Utility Setting Up a Client Computer Setting Up a Host ComputerCheck the Share this printer box Using Samsung SmarThru Office Scanning Using Samsung SmarThru Office Office Working area Using Onscreen Help File Scanning Process with TWAIN- enabled SoftwareScanning Using the WIA Driver Uninstalling Samsung SmarThru Office Understanding Smart Panel Opening the Troubleshooting GuideToner Level Changing the Smart Panel Program Settings Using Printer Settings Utility Installing the Unified Linux Driver Installing the Unified Linux DriverGetting Started Click Uninstall Uninstalling the Unified Linux Driver Printers Tab Using the Unified Driver ConfiguratorPrinters Configuration Opening the Unified Driver Configurator Sharing Ports Between Printers and Scanners Scanners ConfigurationPorts Configuration Classes Tab Printing from Applications Configuring Printer Properties Printing Files Scanning a DocumentClick Properties Adding Job Type Settings Using the Image Manager Tools Function Printer driver Installing SoftwareInstalling the printer driver Uninstalling the printer driver For a USB-connected Setting Up the PrinterScan driver For a Network-connected Printing a Document Changing Printer SettingsLayout Setting Printing Fit to Printer Features SettingResolutionQuality Printing Multiple Pages on One Sheet of Paper Duplex Printing Scanning Index Windows 16 toner save 16 true-type option Rev