Samsung SCX-6X45 11

11.1 <

Troubleshooting>

11 Troubleshooting

This chapter gives helpful information on what to do if you encounter a

problem.

This chapter includes:

• Clearing document jams

• Clearing paper jams

• Understanding display messages

• Solving other problems

Clearing document jams

When an original jams while passing through the DADF, the warming

message appears on the display screen.

Caution

To avoid tearing the document, remove the jammed document

gently and slowly.

Note

To prevent document jams, use the scanner glass for thick, thin,

or mixed paper-type originals.

1Remove any remaining pages from the DADF.

2Open the DADF cover.

3Gently remove the jammed paper from the DADF.

Note

If you see no paper in this area, refer to Roller misfeed.

(Page11.2)

4Close the DADF cover. Then reload the pages you removed, if any,

in the DADF.

Misfeed of exiting paper

1Remove the remaining documents from the DADF.

2Open the document input tray upwards and pull the document

gently out of the DADF.

3Close the document input tray. Then place the documents back in

the DADF.

Contents

Main Page CONTACT SAMSUNG WORLD WIDE C 1. Introduction 2. Software overview 3. Getting Started 4. Loading originals and print media 5. Copying 6. Faxing (Optional) 7. Scanning 8. Basic printing 9. Machine status and advanced setup 10. Maintenance 11. Troubleshooting 12. Ordering supplies and accessories 13. Installing accessories Index 14. Specifications i About this users guide Finding more information ii Safety and Regulatory Information Important Precautions and Safety Information Laser Safety Statement WARNING iii Ozone Safety Mercury Safety California USA Only Power Saver Recycling RFID (Radio Frequency Interface Device) Fax Branding Ringer Equivalence Number WARNING: Declaration of Conformity (European Countries) Replacing the Fitted Plug (for UK Only) Important Warning Page 1.1 < 1 Special features 1.2 < Machine overview Front view 1.3 < Rear view 1.4 < Control panel overview 1.5 < Introducing the touch screen and useful buttons Touch screen Machine Setup button Job Status button Power Saver button Understanding the Status LED Status Menu map Main screen 1.7 < Machine Setup button Completed Job Active Notice Current Job Print/Report 2 Supplied software 2.2 < Printer driver features System requirements Windows 2.3 < Linux Macintosh 3.1 < 3 Setting up the hardware Setting up the network 3.2 < Supported operating systems Installing the software 3.3 < Machine's basic settings Setting the authentication password 3.4 < Setting the date and time Changing the display language Setting job timeout Using energy saving feature 3.5 < Understanding the keyboard 4.1 < 4 media Loading originals On the scanner glass In the DADF Selecting print media 4.3 < Specification on print media 4.4 < Media sizes supported in each mode Guidelines for selecting and storing print media Guidelines for special print media 4.5 < Loading paper In the tray 1 Loading paper in the tray1 or optional tray 4.6 < Changing the size of the paper in the paper tray In the multi-purpose tray 4.7 < 4.8 < Setting the paper size and type 5.1 < 5 Understanding the Copy screen 5.2 < Copying originals Changing the settings for each copy Changing the size of originals 5.3 < Reducing or enlarging copies Copying on both sides of originals (Duplex) Deciding the form of copy output (Collated / Staple) 5.4 < Selecting the type of original (Text/Photo) Using special copy features ID card copying 2-up or 4-up copying (N-up) 5.5 < Poster copying Clone copying Book copying 5.6 < Booklet copying Cover copying Transparency copying 5.7 < Erasing edges Erasing background images Shifting margins 6.1 < 6 Preparing to fax Understanding the Fax screen 6.2 < Sending a fax Setting the fax header Sending a fax 6.3 < Sending a fax manually (On Hook Dial) Automatic resending Redialing the last number Delaying a fax transmission 6.4 < Receiving a fax Changing the receive modes Receiving manually in Telephone mode Receiving automatically in Answering Machine/ Fax mode Receiving faxes manually using an extension telephone Adjusting the document settings Duplex Resolution 6.6 < Original Type Setting up a fax phonebook Storing individual fax numbers (Speed Dial No.) 6.7 < Storing Group fax numbers (Group No.) Setting up a fax phonebook using SyncThru Web Service Using the polling option 6.8 < Storing the originals for polling Printing (Deleting) the polling document Polling a remote fax Polling from a remote Mailbox 6.9 < Using Mailbox Creating Mailbox Storing originals in Mailbox Faxing to a remote Mailbox 6.10 < Printing a report after sending a fax Sending a fax in toll save time Adding documents to a reserved delay fax job 6.11 < Forwarding a received fax to other destination Forwarding a sent fax to other destination by a fax Forwarding a received fax to other destination by a fax Forwarding a sent fax to other destination by an email Forwarding a received fax to other destination by an email 7 Understanding the Scan screen Scan to Email 7.2 < NetScan Output tab 7.3 < Scanning originals and sending through email (Scan to Email) Sending a scanned image to several destinations as an email attachment Storing email addresses Individual 7.4 < Entering email addresses by the address book Entering email addresses by the keyboard 7.5 < Scanning originals and sending via Samsung Network Scan Manager (NetScan) Preparation for network scanning Scanning and sending via NetScan Scanning originals and sending via SMB/ FTP (Scan to Server) Preparation for scanning to SMB/FTP Changing the scan feature settings Duplex 7.7 < Resolution Original Size Original Type Color Mode 7.8 < Darkness Erase Background Scan to Edge Quality File Format 8 Printing a document Canceling a print job 9.1 < 9 setup Machine Setup Machine Status screen Admin Setting screen General settings Note: 9.3 < Copy Setup 9.4 < Fax Setup 9.5 < Note: 9.6 < Authentication Optional Service 9.7 < Remote Service 9.8 < 10.1 < 10 Printing a machine report Monitoring the supplies life Finding the serial number Sending the toner reorder notification Checking Stored Documents Cleaning your machine Cleaning the outside Cleaning the inside Cleaning the transfer unit Maintaining the cartridge The cartridge storage Expected cartridge life Replacing the toner cartridge 10.4 < Replacing the drum cartridge Expected cartridge life 10.5 < Note 10.6 < Maintenance Parts Managing your machine from the website 11.1 < 11 Clearing document jams Misfeed of exiting paper 11.2 < Roller misfeed Clearing paper jams In the tray 1 11.3 < In the optional tray Note 11.4 < Page Page 11.7 < In the stacker (finisher) Finisher Jam 0 Finisher Jam 1, 11.8 < Finisher Jam 2 Understanding display messages 11.9 < 11.10 < 11.11 < 11.12 < 11.13 < Touch screen problem Paper feeding problems 11.14 < 11.15 < Note: 11.16 < Printing quality problems 11.17 < 11.18 < 11.19 < Scanning problems Network Scan problems 11.20 < Fax problems Common Windows problems 11.21 < Common PostScript problems Common Linux problems 11.22 < Common Macintosh problems 11.23 < Note: 12.1 < 12 accessories Toner cartridge Drum cartridge Accessories How to purchase 13.1 < 13 Precautions to take when installing accessories Disconnect the power cord Discharge static electricity Installing a memory DIMM Replacing the Stapler 13.3 < Enabling Fax feature after installing the fax option kit 14.1 < 14 General specifications Printer specifications 14.2 < Copier specifications Scanner specifications 14.3 < Facsimile specifications (optional) I A B C D G I J K L Q R S T U Page SOFTWARE SECTION C INSTALLING PRINTER SOFTWARE IN WINDOWS B ASIC P A DVANCED P USING WINDOWS POSTSCRIPT DRIVER USING DIRECT PRINTING UTILITY SHARING THE PRINTER LOCALLY S USING SMART PANEL U SING Y OUR PRINTER IN L USING YOUR PRINTER WITH A MACINTOSH Page 5 1 Software in Windows Installing Printer Software Installing Software for Local Printing Typical Installation 6 Custom Installation Page 8 Installing Software for Network Printing Typical Installation 9 Custom Installation T Reinstalling Printer Software If you installed the printer software for local printing and Removing Printer Software 2 Printing a Document Printing to a file (PRN) 14 Printer Settings Layout Tab Paper Orientation 15 Paper Tab Source Scaling Printing Graphics Tab Extras Tab About Tab Printer Tab Using a Favorite Setting Using Help 3 Printing Multiple Pages on One Sheet of Paper (N-Up Printing) Printing Posters Printing Booklets 21 Printing on Both Sides of Paper Reverse Duplex Printing Printer Setting , which is the conventional layout used in book binding. , which is the type often used with calendars. Using Watermarks Using an Existing Watermark Creating a Watermark Editing a Watermark Deleting a Watermark Using Overlays What is an Overlay? Creating a New Page Overlay Using a Page Overlay Deleting a Page Overlay 4 You can use advanced settings by clicking the Start PostScript Driver Printer Settings 5 : C Utility 6 Locally Setting Up a Host Computer Setting Up a Client Computer 7 Scanning Using Samsung SmarThru Office Using Samsung SmarThru Office Page Uninstalling Samsung SmarThru Office Using Onscreen Help File Scanning Process with TWAIN- enabled Software Scanning Using the WIA Driver Using Smart Panel 30 8 Understanding Smart Panel Toner Level Opening the Troubleshooting Guide Using Smart Panel Using Printer Settings Utility Using Onscreen Help File Changing the Smart Panel Program Settings 32 9 root Linux Getting Started Installing the Unified Linux Driver Uninstalling the Unified Linux Driver root 34 Using the Unified Driver Configurator Opening the Unified Driver Configurator Printers Configuration Printers Tab 35 Scanners Configuration Ports Configuration Sharing Ports Between Printers and Scanners Configuring Printer Properties Printing a Document Printing from Applications 37 Printing Files Scanning a Document 38 Adding Job Type Settings Using the Image Manager Page Using Your Printer with a Macintosh 40 1 0 a Macintosh Installing Software Printer driver Installing the printer driver Setting Up the Printer For a Network-connected Mac OS 10.3 or higher For a USB-connected Mac OS 10.3 or higher Printing Printing a Document Changing Printer Settings Layout Setting 43 Printing Multiple Pages on One Sheet of Paper Duplex Printing Scanning SOFTWARE SECTION I A B C D R S T U W