Samsung SCX-6X45 manual Solving other problems, Touch screen problem, Paper feeding problems

Message	Meaning	Suggested solutions
Toner Page Count	The toner page	When the toner page
Reached, Replace	count is expired.	count reached
Toner	When the printed	message appears on
	page related	the screen, press
	message appears	Continue to continue
	on the screen, if you	the printing job. Or
	select Continue,	replace a toner
	this message	cartridge with a
	displays.	Samsung-genuine
		toner cartridge.
		(Page 10.3)
Toner Page Count	The toner page	Replace a toner
Reached, Replace	count has expired.	cartridge with a
Toner1	When the printed	Samsung-genuine
	page related	toner cartridge.
	message appears	(Page 10.3)
	on the screen, if you
	press Stop, this
	message displays.
Toner Sensor	The drum cartridge	Turn the machine off
Error	has some	and turn it on again. If
	mechanical problem.	the problem persists,
		replace the drum
		cartridge.
Toner Supply error	Not supplied toner to	•	Remove the sealing
	the drum cartridge.		tape from the drum
			cartridge, and
			check the lever for
			the shutter on the
			toner cartridge.
		•	Thoroughly roll the
			toner cartridge five
			or six times, and
			reinstall it.
		•	Turn the machine
			off and turn it on
			again.
USE AUXILIARY	The credit is not	Insert credit into the
ACCESS	enough to access	Foreign Device.
	the job according to
	Foreign Device.

Solving other problems

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, please call for service.

Touch screen problem

Condition		Suggested solutions
The touch screen	•	Adjust the screen by the brightness dial.
does not show		(Page 1.4)
anything.	•	Turn the machine off and turn it on again. If
		the problem persists, please call for service.

Paper feeding problems

Condition		Suggested solutions
Paper is jammed	Clear the paper jam. (Page 11.2)
during printing.
Paper sticks	•	Ensure that there is not too much paper in the
together.		tray. The tray can hold up to 520 sheets of
		paper, depending on the thickness of the
		paper.
	•	Make sure that you are using the correct type
		of paper. (Page 4.3)
	•	Remove paper from the tray and flex or fan
		the paper.
	•	Humid conditions may cause some paper to
		stick together.
Multiple sheets of	•	Different types of paper may be stacked in the
paper do not		tray. Load paper of only one type, size, and
feed.		weight.
	•	If multiple sheets have caused a paper jam,
		clear the paper jam. (Page 11.2)
Paper does not	•	Remove any obstructions from inside the
feed into the		machine.
machine.	•	Paper has not been loaded correctly. Remove
		paper from the tray and reload it correctly.
	•	There is too much paper in the tray. Remove
		excess paper from the tray.
	•	The paper is too thick. Use only paper that
		meets the specifications required by the
		machine. (Page 4.3)
	•	If an original does not feed into the machine,
		the DADF rubber pad may require to be
		replaced. Contact a service representative.

11.13 <Troubleshooting>