Condition |
| Suggested solutions |
|
|
|
The paper keeps | • | There is too much paper in the tray. Remove |
jamming. |
| excess paper from the tray. If you are printing |
|
| on special materials, use the |
|
| tray. |
| • | An incorrect type of paper is being used. Use |
|
| only paper that meets the specifications |
|
| required by the machine. (Page 4.3) |
| • | There may be debris inside the machine. |
|
| Open the front cover and remove the debris. |
| • | If an original does not feed into the machine, |
|
| the DADF rubber pad may need to be |
|
| replaced. Contact a service representative. |
|
| |
Transparencies | Use only transparencies specifically designed | |
stick together in | for laser printers. Remove each transparency as | |
the paper exit. | it exits from the machine. | |
|
| |
Envelopes skew | Ensure that the paper guides are against both | |
or fail to feed | sides of the envelopes. | |
correctly. |
|
|
|
|
|
Printing problems
Condition | Possible cause | Suggested solutions |
|
|
|
The | The machine is not | Check the power cord |
machine | receiving power. | connections. Check the |
does not |
| power switch and the power |
print. |
| source. |
|
|
|
| The machine is not | Select Samsung |
| selected as the | Series PCL 6 or Samsung |
| default printer. |
|
|
| default printer in your |
|
| Windows. |
|
|
|
Check the machine for the following:
•The side cover is not closed. Close the side cover.
•Paper is jammed. Clear the paper jam. (Page 11.2)
•No paper is loaded. Load paper. (Page 4.5)
•The toner cartridge or the drum cartridge is not installed. Install the toner cartridge or the drum
cartridge.
If a system error occurs, contact your service representative.
| The connection cable | Disconnect the printer cable |
| between the | and reconnect it. |
| computer and the |
|
| machine is not |
|
| connected properly. |
|
|
|
|
| The connection cable | If possible, attach the cable |
| between the | to another computer that is |
| computer and the | working properly and print a |
| machine is defective. | job. You can also try using a |
|
| different printer cable. |
|
|
|
| The port setting is | Check the Windows printer |
| incorrect. | setting to make sure that the |
|
| print job is sent to the correct |
|
| port. If the computer has |
|
| more than one port, make |
|
| sure that the machine is |
|
| attached to the correct one. |
|
|
|
| The machine may be | Check the printer properties |
| configured | to ensure that all of the print |
| incorrectly. | settings are correct. |
|
|
|
| The printer driver | Repair the printer software. |
| may be incorrectly | See Software section. |
| installed. |
|
|
|
|
| The machine is | Check the display message |
| malfunctioning. | on the control panel to see if |
|
| the machine is indicating a |
|
| system error. Contact a |
|
| service representative. |
|
|
|
