Problem |
| Possible Cause and Solution |
|
|
|
The machine does not | • | Check if your machine is attached to |
appear on the |
| your computer. Make sure that it is |
scanners list. |
| connected properly via the USB port and |
|
| is turned on. |
| • | Check if the scanner driver for your |
|
| machine is installed in your system. |
|
| Open the Unified Driver configuration |
|
| tool, switch to Scanner configuration, |
|
| then press Drivers. Make sure that the |
|
| window lists a driver with a name |
|
| corresponding to your machine's name. |
|
| Check if the port is not busy. Since |
|
| functional components of MFP (printer |
|
| and scanner) share the same I/O |
|
| interface (port), the situation of |
|
| simultaneous access to different |
|
| “consumer” applications using the same |
|
| port is possible. To avoid possible |
|
| conflicts, only one of them is allowed to |
|
| gain control over the device at a time. |
|
| The other “consumer” will encounter a |
|
| “device busy” response. This usually |
|
| happens while starting the scan |
|
| procedure, and an appropriate message |
|
| box appears. |
| • | To identify the source of the problem, |
|
| you should open ports configuration and |
|
| select the port assigned to your scanner. |
|
| The port symbol /dev/mfp0 corresponds |
|
| to LP:0 designation displayed in the |
|
| scanners’ options, /dev/mfp1 relates to |
|
| LP:1 and so on. USB ports start at /dev/ |
|
| mfp4, so scanner on USB:0 relates to / |
|
| dev/mfp4 respectively, and so forth |
|
| sequentially. In the Selected port pane |
|
| you can see if the port is occupied with |
|
| some other application. If this is the |
|
| case, you should wait for completion of |
|
| the current job or you should press the |
|
| Release port button, if you are sure that |
|
| the port owner is not functioning |
|
| properly. |
|
|
|
Problem |
| Possible Cause and Solution |
|
|
|
The machine does not | • | Check if a document is loaded into the |
scan. |
| machine. |
| • | Check if your machine is connected to |
|
| the computer. Make sure it is connected |
|
| properly if an I/O error is reported while |
|
| scanning. |
| • | Check if the port is not busy. Since |
|
| functional components of MFP (printer |
|
| and scanner) share the same I/O |
|
| interface (port), the situation of |
|
| simultaneous access for different |
|
| “consumer” applications to the same |
|
| port is possible. To avoid possible |
|
| conflicts, only one of them is allowed to |
|
| gain control over the device at a time. |
|
| The other “consumer” will encounter |
|
| “device busy” response. This usually |
|
| happens while starting the scan |
|
| procedure, and an appropriate message |
|
| box will be displayed. |
|
| To identify the source of the problem, |
|
| you should open ports configuration and |
|
| select the port assigned to your scanner. |
|
| port’s symbol /dev/mfp0 corresponds to |
|
| LP:0 designation displayed in the |
|
| scanners’ options, /dev/mfp1 relates to |
|
| LP:1 and so on. USB ports start at /dev/ |
|
| mfp4, so scanner on USB:0 relates to / |
|
| dev/mfp4 respectively and so forth |
|
| sequentially. In the Selected port pane |
|
| you can see if the port is occupied by |
|
| some other application. If this is the |
|
| case, you should wait for completion of |
|
| the current job or you should press the |
|
| Release port button, if you are sure that |
|
| the port owner is not functioning |
|
| properly. |
|
|
|
I cannot scan via Gimp | • | Check if Gimp |
| “Xsane: Device dialog.” on the “Acquire” | |
|
| menu. If not, you should install the |
|
| Xsane |
|
| computer. You can find Xsane |
|
| package for Gimp on Linux distribution |
|
| CDs or on the Gimp home page. For |
|
| detailed information, refer to Help for |
|
| Linux distribution CD or Gimp |
|
| application. |
| If you wish to use an other kinds of scan | |
| applications, refer to the Help for | |
| application. | |
|
|
|