Problem

 

Possible Cause and Solution

 

 

 

The machine does not

Check if your machine is attached to

appear on the

 

your computer. Make sure that it is

scanners list.

 

connected properly via the USB port and

 

 

is turned on.

 

Check if the scanner driver for your

 

 

machine is installed in your system.

 

 

Open the Unified Driver configuration

 

 

tool, switch to Scanner configuration,

 

 

then press Drivers. Make sure that the

 

 

window lists a driver with a name

 

 

corresponding to your machine's name.

 

 

Check if the port is not busy. Since

 

 

functional components of MFP (printer

 

 

and scanner) share the same I/O

 

 

interface (port), the situation of

 

 

simultaneous access to different

 

 

“consumer” applications using the same

 

 

port is possible. To avoid possible

 

 

conflicts, only one of them is allowed to

 

 

gain control over the device at a time.

 

 

The other “consumer” will encounter a

 

 

“device busy” response. This usually

 

 

happens while starting the scan

 

 

procedure, and an appropriate message

 

 

box appears.

 

To identify the source of the problem,

 

 

you should open ports configuration and

 

 

select the port assigned to your scanner.

 

 

The port symbol /dev/mfp0 corresponds

 

 

to LP:0 designation displayed in the

 

 

scanners’ options, /dev/mfp1 relates to

 

 

LP:1 and so on. USB ports start at /dev/

 

 

mfp4, so scanner on USB:0 relates to /

 

 

dev/mfp4 respectively, and so forth

 

 

sequentially. In the Selected port pane

 

 

you can see if the port is occupied with

 

 

some other application. If this is the

 

 

case, you should wait for completion of

 

 

the current job or you should press the

 

 

Release port button, if you are sure that

 

 

the port owner is not functioning

 

 

properly.

 

 

 

Problem

 

Possible Cause and Solution

 

 

 

The machine does not

Check if a document is loaded into the

scan.

 

machine.

 

Check if your machine is connected to

 

 

the computer. Make sure it is connected

 

 

properly if an I/O error is reported while

 

 

scanning.

 

Check if the port is not busy. Since

 

 

functional components of MFP (printer

 

 

and scanner) share the same I/O

 

 

interface (port), the situation of

 

 

simultaneous access for different

 

 

“consumer” applications to the same

 

 

port is possible. To avoid possible

 

 

conflicts, only one of them is allowed to

 

 

gain control over the device at a time.

 

 

The other “consumer” will encounter

 

 

“device busy” response. This usually

 

 

happens while starting the scan

 

 

procedure, and an appropriate message

 

 

box will be displayed.

 

 

To identify the source of the problem,

 

 

you should open ports configuration and

 

 

select the port assigned to your scanner.

 

 

port’s symbol /dev/mfp0 corresponds to

 

 

LP:0 designation displayed in the

 

 

scanners’ options, /dev/mfp1 relates to

 

 

LP:1 and so on. USB ports start at /dev/

 

 

mfp4, so scanner on USB:0 relates to /

 

 

dev/mfp4 respectively and so forth

 

 

sequentially. In the Selected port pane

 

 

you can see if the port is occupied by

 

 

some other application. If this is the

 

 

case, you should wait for completion of

 

 

the current job or you should press the

 

 

Release port button, if you are sure that

 

 

the port owner is not functioning

 

 

properly.

 

 

 

I cannot scan via Gimp

Check if Gimp Front-end has

Front-end.

 

“Xsane: Device dialog.” on the “Acquire”

 

 

menu. If not, you should install the

 

 

Xsane plug-in for Gimp on your

 

 

computer. You can find Xsane plug-in

 

 

package for Gimp on Linux distribution

 

 

CDs or on the Gimp home page. For

 

 

detailed information, refer to Help for

 

 

Linux distribution CD or Gimp Front-end

 

 

application.

 

If you wish to use an other kinds of scan

 

applications, refer to the Help for

 

application.

 

 

 

11.22 <Troubleshooting>

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Samsung SCX-6X45 manual Problem Possible Cause and Solution