Fax problems, Common Windows problems | Samsung SCX-6X45 specs

Fax problems

Condition		Suggested solutions

The machine is not	•	Unplug the power cord and plug it in again.
working, there is no	•	Ensure that there is power being supplied to
display and the		the electrical outlet.
buttons are not
working.

No dial tone	•	Check that the phone line is properly
sounds.		connected.
	•	Check that the phone socket on the wall is
		working by plugging in another phone.

The numbers	Make sure that the numbers are stored in
stored in memory	memory correctly. Print a Fax Phone Book.
do not dial	(Page 6.6)
correctly.

The original does	• Make sure that the paper is not wrinkled and
not feed into the		you are inserting it in correctly. Check that
machine.		the original is the right size, not too thick or
		thin.
	•	Make sure that the DADF is firmly closed.
	• The DADF rubber pad may need to be
		replaced. Contact a service representative.

Faxes are not	•	The receiving mode should be set to Fax.
received	•	Make sure that there is paper in the tray.
automatically.	•	Check to see if the display shows any error
		message. If it does, clear the problem.

The machine does	•	Make sure that the original is loaded in the
not send.		DADF or on the scanner glass.
	•	Check the fax machine you are sending to,
		to see if it can receive your fax.

The incoming fax	• The fax machine sending you the fax may be
has blank spaces		faulty.
or is of poor quality.	•	A noisy phone line can cause line errors.
	•	Check your machine by making a copy.
	•	The toner cartridge may be empty. Replace
		the toner cartridge, referring to page 10.3.

Stretched words	The fax machine sending the fax had a
appear on an	temporary document jam.
incoming fax.

There are lines on	Check your scan unit for marks and clean it.
the originals you	(Page 10.2)
sent.

Condition	Suggested solutions

The machine dials	The other fax machine may be turned off, out
a number, but the	of paper, or cannot answer incoming calls.
connection with the	Speak with the other machine operator and ask
other fax machine	her/him to solve out the problem.
fails.

Faxes do not store	There may not be enough memory space to
in memory.	store the fax. If the display shows the low
	memory message, delete any faxes you no
	longer need from the memory and then try to
	store the fax again. Please call for service.

Blank areas	You may have chosen the wrong paper
appear at the	settings in the user option setting. For details
bottom of each	about paper settings. (Page 4.8)
page or on other
pages, with a small
strip of text at the
top.

Common Windows problems

Condition		Suggested solutions

“File in Use”	Exit all software applications. Remove all
message appears	software from the StartUp Group, then restart
during installation.	Windows. Reinstall the printer driver.

“Error Writing to	•	Ensure that the cables are connected
LPTx” message		correctly and the machine is on.
appears.	•	If bi-directional communication is not turned
		on in the driver, it will also cause this
		message.

“General	Close all other applications, reboot Windows
Protection Fault”,	and try printing again.
“Exception OE”,
“Spool32”, or
“Illegal Operation”
messages appear.

“Fail To Print”, “A	These messages may appear during printing.
printer timeout	Just keep waiting until the machine finishes
error occurred.”	printing. If the message appears in standby
messages appear.	mode or after printing has been completed,
	check the connection and/or whether an error
	has occurred.

Note

Refer to Microsoft Windows 98/Me/NT 4.0/2000/XP/2003 User’s Guide that came with your PC for further information on Windows error messages.

11.20 <Troubleshooting>

Image 98

Samsung SCX-6X45 manual Fax problems, Common Windows problems

Contents

Page Page Contact Samsung World Wide Country Customer Care Center Web Site Contents Copying Faxing Optional Scanning Troubleshooting Machine status and advanced setupMaintenance Basic printing Specifications Ordering supplies and accessoriesInstalling accessories Index About this user’s guide Finding more information Laser Safety Statement Safety and Regulatory InformationImportant Precautions and Safety Information Power Saver Ozone SafetyMercury Safety Recycling Ringer Equivalence Number Rfid Radio Frequency Interface DeviceFax Branding Declaration of Conformity European Countries Replacing the Fitted Plug for UK Only EC CertificationPage Poster. See Software section Special featuresIntroduction Machine overview Front view Rear view Control panel overview Introducing the touch screen and useful buttons Status Understanding the Status LEDMenu map Main screen Admin Setting Machine Status Software overview Supplied software Windows Printer driver featuresSystem requirements Requirements LinuxMacintosh Getting Started Setting up the hardwareSetting up the network Press Admin Setting Installing the softwareConfiguring network protocol via the machine Supported operating systems Machines basic settings Setting the authentication password Using energy saving feature Setting the date and timeSetting job timeout Changing the display language Press the General tab Default Settings Default Option Setting the default tray and paperChanging the default settings Understanding the keyboard On the scanner glass Loading originals and print mediaLoading originals Dadf Selecting print media Specification on print media Type Size Dimensions Weighta Capacityb Guidelines for special print media Media sizes supported in each modeGuidelines for selecting and storing print media Media type Guidelines Loading paper in the tray 1 or optional tray Loading paperTray Multi-purpose tray Changing the size of the paper in the paper tray Loading originals and print media Setting the paper size and type Tips on using the multi-purpose tray Basic tab CopyingUnderstanding the Copy screen Advanced tab Changing the size of originals Changing the settings for each copyCopying originals Deciding the form of copy output Collated / Staple Reducing or enlarging copiesCopying on both sides of originals Duplex Changing the darkness Using special copy featuresSelecting the type of original Text/Photo ID card copying Book copying Poster copyingClone copying Press the Advanced tab Poster Copy Transparency copying Booklet copyingCover copying Press the Advanced tab Book Copy Shifting margins Erasing edgesErasing background images Press the Image tab Erase Background Understanding the Fax screen Faxing OptionalPreparing to fax Sending a fax Setting the fax headerPress the Setup tab Fax Setup Terminal ID Sending a fax Automatic resending Delaying a fax transmissionSending a fax manually On Hook Dial Redialing the last number Receiving a fax Adjusting the document settings Setting up a fax phonebook Press Machine Settings Fax Setup Fax Phone Book Using the polling optionSetting up a fax phonebook using SyncThru Web Service Storing Group fax numbers Group No Polling a remote fax Storing the originals for pollingPrinting Deleting the polling document Polling from a remote Mailbox Storing originals in Mailbox Using MailboxCreating Mailbox Faxing to a remote Mailbox Sending a fax in toll save time Adding documents to a reserved delay fax jobPrinting a report after sending a fax Forwarding a received fax to other destination by a fax Forwarding a received fax to other destinationForwarding a sent fax to other destination by a fax Forwarding a sent fax to other destination by an email Scan to Email ScanningUnderstanding the Scan screen Press Scan to Email, NetScan or Scan to Server Scan to Server Output tabNetScan Individual Scanning originals and sending through email Scan to EmailStoring email addresses Press Scan to Email Group Entering email addresses by the address bookEntering email addresses by the keyboard Global Scanning and sending via NetScan Scanning originals and sending via SMB/ FTP Scan to ServerPreparation for network scanning Preparation for scanning to SMB/FTP Scanning and sending to SMB/FTP server Changing the scan feature settingsSelect Duplex and Resolution in the Basic tab Select IP Address or Host Name Press Scan Scan to Email Or Scan to Server the Advanced tab Feature Resolution dpi File FormatOriginal Size Quality Scan PresetScan to Edge File Format Printing a document Canceling a print jobBasic printing Admin Setting screen Machine status and advanced setupMachine Setup Browsing the machine’s status General settings Copy Setup Fax Setup Network Setup Authentication Optional Service Printing a report Remote ServiceService Number Fax Report Option Description Report ConfigurationMulti Send Report When you Fax Send Report Appearance Maintenance Cleaning your machine Checking Stored Documents Cartridge storage Maintaining the cartridgeReplacing the toner cartridge Expected cartridge life Replacing the drum cartridge Maintenance Managing your machine from the website Maintenance PartsTo access SyncThru Web Service Items Yield Average Misfeed of exiting paper TroubleshootingClearing document jams Clearing paper jams Roller misfeed Optional tray Troubleshooting Fuser area or around the toner cartridge Paper exit area Duplex unit area Finisher Jam 1, Finisher Duplex Jam Stacker finisherFinisher Jam Understanding display messages Tips for avoiding paper jams Error Message Meaning Suggested solutions Check Fax KitMessage Meaning Suggested solutions Dhcp server error Ejector Fault Fuser error Message Meaning Suggested solutions Fax Memory isFront Jogger Fault Fuser High Error LSU Motor Error Message Meaning Suggested solutions Jam in TrayJam in Tray LSU Hsync Error Communications Fault MCB to Tray MCB Watchdog Message Meaning Suggested solutions Smps Fan failure Message Meaning Suggested solutions Paper SensedRear Jogger Fault Stacker Fault Paper feeding problems Solving other problemsTouch screen problem Printing problems SCX-6x45 Series PCL 6 or Settings and then PrintersSpool Settings button Samsung SCX-6x45 Series Printing quality problems Characters Condition Suggested solutions SkewMisformed Curl or wave Character Voids Copying problemsCondition Suggested solutions Loose toner Horizontal stripes Scanning problems Network Scan problems Fax problems Common Windows problems Common PostScript problems Common Linux problems Problem Possible Cause and Solution Common Macintosh problems Problem Suggested solutions Toner cartridge Ordering supplies and accessoriesAccessories Drum cartridge How to purchase SCX-STP000 Installing a memory Dimm Installing accessoriesPrecautions to take when installing accessories Disconnect the power cord Select the Samsung SCX-6x45 Series PS printer Replacing the StaplerActivating the added memory in the PS printer properties Enabling Fax feature after installing the fax Option kit Press the Setup tab Optional Service Press Analog Fax Printer specifications SpecificationsGeneral specifications Copier specifications Scanner specifications Facsimile specifications optional Index FDI USB Software section Contents Using Windows Postscript Driver Using Smart Panel Page Typical Installation Installing Printer SoftwareInstalling Software for Local Printing Select Typical installation for a local printer. Click Next Custom Installation Select Custom installation. Click Next Installing Printer Software in Windows Installing Software for Network Printing Otherwise, just click Finish Click Next Otherwise, just click Finish Reinstalling Printer Software Select the components you want to reinstall and click Next Removing Printer Software Next Select your printer driver from the Name drop-down list Printing a DocumentPrinting to a file PRN Paper Orientation Printer SettingsLayout Tab Scaling Printing Paper TabSource Graphics Tab ResolutionToner Save Mode Advanced Options Printer Tab Extras TabAbout Tab Print and Hold Using a Favorite Setting Using Help Advanced Printing Printing Multiple Pages on One Sheet of Paper N-Up Printing Printing Posters Printing Booklets Fitting Your Document to a Selected Paper Size Printing on Both Sides of PaperPrinting a Reduced or Enlarged Document None Creating a Watermark Using WatermarksUsing an Existing Watermark Editing a Watermark Using a Page Overlay Using OverlaysWhat is an Overlay? Creating a New Page Overlay Using Windows PostScript Driver Advanced Using Direct Printing Utility Overview Direct Printing Utility Check the Share this printer box Setting Up a Host ComputerSetting Up a Client Computer Scanning Using Samsung SmarThru Office Using Samsung SmarThru Office Working area Office Uninstalling Samsung SmarThru Office Scanning Process with TWAIN- enabled SoftwareScanning Using the WIA Driver Using Onscreen Help File Toner Level Opening the Troubleshooting GuideUnderstanding Smart Panel Using Printer Settings Utility Changing the Smart Panel Program Settings Getting Started Installing the Unified Linux DriverInstalling the Unified Linux Driver Uninstalling the Unified Linux Driver Click Uninstall Opening the Unified Driver Configurator Using the Unified Driver ConfiguratorPrinters Configuration Printers Tab Classes Tab Scanners ConfigurationPorts Configuration Sharing Ports Between Printers and Scanners Configuring Printer Properties Printing from Applications Click Properties Scanning a DocumentPrinting Files Using the Image Manager Adding Job Type Settings Tools Function Uninstalling the printer driver Installing SoftwareInstalling the printer driver Printer driver For a Network-connected Setting Up the PrinterScan driver For a USB-connected Printing Changing Printer SettingsLayout Setting Printing a Document Printing Multiple Pages on One Sheet of Paper Printer Features SettingResolutionQuality Fit to Scanning Duplex Printing Index Windows 16 toner save 16 true-type option Rev