Condition | Suggested solutions |
|
|
Vertical repetitive | If marks repeatedly appear on the printed side |
defects | of the page at even intervals: |
• The drum cartridge may be damaged. If a repetitive mark occurs on the page, run a cleaning sheet through several times to clean the cartridge; contact a service representative. After the printout, if you still have the same problems, remove the drum cartridge and then, install a new one. (Page 10.3)
•Parts of the machine may have toner on them. If the defects occur on the back of the page, the problem will likely correct itself after a few more pages.
•The fusing assembly may be damaged. Contact a service representative.
Background scatter Background scatter results from bits of toner randomly distributed on the printed page.
• The paper may be too damp. Try printing
with a different batch of paper. Do not open packages of paper until necessary so that
the paper does not absorb too much
moisture.
• If background scatter occurs on an envelope, change the printing layout to avoid printing over areas that have overlapping seams on the reverse side. Printing on seams can cause problems.
•If background scatter covers the entire surface area of a printed page, adjust the print resolution through your software application or in printer properties.
Misformed | • | If characters are improperly formed and | ||
characters |
| producing hollow images, the paper stock | ||
|
|
|
| may be too slick. Try different paper. |
|
|
|
| (Page 4.3) |
|
|
| • | If characters are improperly formed and |
|
|
|
| producing a wavy effect, the scanner unit |
|
|
|
| may need service. Contact a service |
|
|
|
| representative. |
|
|
|
|
|
|
|
|
|
|
|
| Condition |
| Suggested solutions |
|
|
|
|
|
Page skew | • | Ensure that the paper is loaded properly. | ||
|
|
| • | Check the paper type and quality. |
|
|
|
| (Page 4.3) |
|
|
| • | Ensure that the paper or other material is |
|
|
|
| loaded correctly and the guides are not too |
|
|
|
| tight or too loose against the paper stack. |
|
|
|
|
|
|
|
|
|
|
Curl or wave | • | Ensure that the paper is loaded properly. |
| • | Check the paper type and quality. Both high |
|
| temperature and humidity can cause paper |
|
| curl. (Page 4.3) |
| • Turn the stack of paper over in the tray. Also | |
|
| try rotating the paper 180° in the tray. |
Wrinkles or creases • Ensure that the paper is loaded properly.
• Check the paper type and quality. (Page 4.3)
•Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.
Back of printouts | Check for leaking toner. Clean the inside of |
are dirty | the machine. Contact a service |
| representative. |
Black pages | • | The drum cartridge may not be installed | ||
|
|
|
| properly. Remove the cartridge and reinsert |
|
|
|
| it. |
|
|
|
| |
|
|
| • | The drum cartridge may be defective and |
|
|
|
| need replacing. Remove the drum cartridge |
|
|
|
| and install a new one. (Page 10.3) |
|
|
| • | The machine may require repair. Contact a |
|
|
|
| service representative. |
|
|
|
|
|
|
|
|
|
|
