Scanning problems
Condition |
| Suggested solutions |
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The scanner does | • | Make sure that you place the original to be |
not work. |
| scanned face down on the scanner glass, or |
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| face up in the DADF. |
| • | There may not be enough available memory |
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| to hold the document you want to scan. Try |
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| the Prescan function to see if that works. Try |
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| lowering the scan resolution rate. |
| • | Check that the printer cable is connected |
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| properly. |
| • | Make sure that the printer cable is not |
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| defective. Switch the cable with a known |
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| good cable. If necessary, replace the cable. |
| • | Check that the scanner is configured |
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| correctly. Check scan setting in the SmarThru |
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| Configuration or the application you want to |
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| use to make certain that the scanner job is |
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| being sent to the correct port. |
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The unit scans | • | Check if the machine is printing received |
very slowly. |
| data. If so, scan the document after the |
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| received data has been printed. |
| • | Graphics are scanned more slowly than text. |
| • | Communication speed slows in scan mode |
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| because of the large amount of memory |
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| required to analyze and reproduce the |
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| scanned image. Set your computer to the |
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| ECP printer mode through BIOS setting. It |
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| will help to increase the speed. For details |
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| about how to set BIOS, refer to your |
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| computer user’s guide. |
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| Condition |
| Suggested solutions |
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Message appears | • | There may be a copying or printing job in | |
on your computer |
| progress. Try your job again when that job is | |
screen: |
| finished, try your job again. | |
• | “Device can't be | • | The selected port is currently being used. |
| set to the H/W |
| Restart your computer and try again. |
| mode you want.” | • | The printer cable may be improperly |
• | “Port is being |
| connected or the power may be off. |
| used by another | • The scanner driver is not installed or the | |
| program.” |
| operating environment is not set up properly. |
• | “Port is | • Ensure that the machine is properly | |
| Disabled.” |
| connected and the power is on, then restart |
• | “Scanner is busy |
| your computer. |
| receiving or | • The USB cable may be improperly connected | |
| printing data. |
| or the power may be off. |
| When the |
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| current job is |
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| completed, try |
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| again.” |
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•“Invalid handle.”
•“Scanning has failed.”
Network Scan problems
Condition |
| Suggested solutions |
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I cannot find a | You can check the destination for the scanned file | |
scanned image | on the Advanced page in the Network Scan | |
file. | program’s Properties screen. | |
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I cannot find the | • | Check if the scanned file is on your computer. |
scanned image | • | Check Send image immediately to the |
file after |
| specified folder using an associated default |
scanning. |
| application on the Advanced page in the |
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| Properties screen of the Network Scan |
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| program to open the scanned image |
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| immediately after scanning. |
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I forgot my ID | Check your ID and PIN in the Server page in the | |
and PIN. | Properties screen of the Network Scan program. | |
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I cannot view | To view the Help file, you need to have Internet | |
the Help file. | Explorer 4 service pack 2 or above. | |
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I cannot use the | Check your operating system. Supported | |
Samsung | operating systems are Windows 98/Me/NT 4.0/ | |
Network Scan | 2000/XP/2003. (Page 2.1) | |
Manager |
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