Troubleshooting

 

 

Message

Causes and Solutions

 

 

Cannot detect original size. Select scan size.

• Place the original correctly.

Note

• Specify the scan size.

• When placing an original directly

These messages appear alternately.

on the exposure glass, the open-

 

 

ing/closing action of the ADF

 

triggers the automatic original

 

size detection process. Lift the

 

ADF by more than 30 degrees.

 

 

Cannot find SMTP server. Check DNS or SMTP.

• Check whether this machine and

 

the e-mail server are correctly

 

connected to the network.

 

• The e-mail server is not running

 

or is not in service.

 

• Check whether the Network set-

 

tings in System Settings are cor-

 

rect.

 

 

Cannot select over 30 files at the same time.

To deliver more than 30 stored files,

 

divide the files and perform the op-

 

eration several times.

 

 

Cannot specify more than 500 destinations at the same

When there are 500 or more destina-

time.

tions for delivery or e-mail, split the

 

destinations into two or more

 

groups.

 

 

Exceeded max. data capacity. Check the scanning reso-

Specify the scan size and resolution

lution, then press Start again.

again. Note that it may not be possi-

 

ble to scan very large originals at a

 

high resolution. See p.79 “Relation-

 

ship between Resolution and Data

 

Size”.

 

 

Exceeded max. data capacity. Check the scanning reso-

Specify the scan size and resolution

lution, then reset the original.

again. Note that it may not be possi-

 

ble to scan very large originals at a

 

high resolution. See p.79 “Relation-

 

ship between Resolution and Data

 

Size”.

 

 

Exceeded max. E-mail size. Complete scan has not been

The size of the e-mail exceeded the

made. Press [Send] to send the current scanned data, or

maximum size possible.

press [Cancel & Delete].

Reduce the volume of images and

 

 

send it again.

 

 

Exceeded max. E-mail size. Sending E-mail has been

• Increase the size of [Max. E-mail

cancelled. Check [Max. E-mail Size] in Scanner Features.

Size].

 

• Set [Divide & Send E-mail] to [Yes

 

(per page)] or [Yes (per max. size)].

 

 

Exceeded max. file capacity. Delete the unnecessary

The maximum number of files that

stored files.

can be stored is 3000. Delete unneed-

 

ed files.

 

 

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