Troubleshooting

 

 

Message

Causes and Solutions

 

 

[Failed to save the preview image.]

There is not enough free space on the hard

 

disk. Delete the unnecessary files.

 

 

[Insufficient memory. Close all applications, then restart

Close all the unnecessary applications run-

scanning.]

ning on the computer.

 

 

 

[Insufficient memory. Reduce the scanning area.]

Reset the scan size.

 

Lower the resolution.

 

Set with no compression. See p.16

 

 

“Scanner Settings”.

 

 

Note

 

“The Relationship between the Resolu-

 

 

tion and the Scanning Area” chart in

 

 

Help for halftone scanning might not al-

 

 

ways apply. Scanning cannot be per-

 

 

formed if large values are set for

 

 

brightness when using halftone or high

 

 

resolution.

 

When a paper misfeed occurs in the ma-

 

 

chine during printing, scanning cannot

 

 

be performed. In this case, after the mis-

 

 

fed paper has been removed, proceed

 

 

with scanning.

 

 

[No response from the scanner.]

• Check whether the machine is connect-

 

 

ed to the network correctly.

 

• The network is crowded. Wait for a

 

 

while, and then try to reconnect.

 

 

[No User Code is registered. Consult your system ad-

Access is restricted with user codes. Con-

ministrator.]

sult the system administrator of the ma-

 

chine.

 

 

[Please call your service representative.]

An unrecoverable error has occurred in the

 

machine. Call your service representative.

 

 

[Please wait.]

The machine is in warming up. Please wait.

 

Automatic scanning will start soon.

 

 

[Scanner is in use for other function. Please wait.]

A function of the machine other than the

 

scanner function is being used such as the

 

copier function. Wait for a while and recon-

 

nect.

 

 

[Scanner is in use by other user. Please wait.]

Another user is using the machine to scan

 

originals. Wait for a while and reconnect.

 

 

[Scanner is not available. Check the scanner connection

• Check whether the main power switch

status.]

 

of the machine is turned off.

 

• Check whether the machine is connect-

 

 

ed to the network correctly.

 

• Deselect the personal firewall function

 

 

of the client computers.

 

 

 

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