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| Troubleshooting |
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Message | Causes and Solutions | |
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[Failed to save the preview image.] | There is not enough free space on the hard | |
| disk. Delete the unnecessary files. | |
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[Insufficient memory. Close all applications, then restart | Close all the unnecessary applications run- | |
scanning.] | ning on the computer. | |
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[Insufficient memory. Reduce the scanning area.] | • | Reset the scan size. |
| • | Lower the resolution. |
| • | Set with no compression. See p.16 |
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| “Scanner Settings”. |
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| Note |
| ❒ “The Relationship between the Resolu- | |
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| tion and the Scanning Area” chart in |
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| Help for halftone scanning might not al- |
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| ways apply. Scanning cannot be per- |
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| formed if large values are set for |
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| brightness when using halftone or high |
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| resolution. |
| ❒ When a paper misfeed occurs in the ma- | |
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| chine during printing, scanning cannot |
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| be performed. In this case, after the mis- |
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| fed paper has been removed, proceed |
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| with scanning. |
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[No response from the scanner.] | • Check whether the machine is connect- | |
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| ed to the network correctly. |
| • The network is crowded. Wait for a | |
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| while, and then try to reconnect. |
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[No User Code is registered. Consult your system ad- | Access is restricted with user codes. Con- | |
ministrator.] | sult the system administrator of the ma- | |
| chine. | |
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[Please call your service representative.] | An unrecoverable error has occurred in the | |
| machine. Call your service representative. | |
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[Please wait.] | The machine is in warming up. Please wait. | |
| Automatic scanning will start soon. | |
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[Scanner is in use for other function. Please wait.] | A function of the machine other than the | |
| scanner function is being used such as the | |
| copier function. Wait for a while and recon- | |
| nect. | |
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[Scanner is in use by other user. Please wait.] | Another user is using the machine to scan | |
| originals. Wait for a while and reconnect. | |
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[Scanner is not available. Check the scanner connection | • Check whether the main power switch | |
status.] |
| of the machine is turned off. |
| • Check whether the machine is connect- | |
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| ed to the network correctly. |
| • Deselect the personal firewall function | |
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| of the client computers. |
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