Troubleshooting | Savin 2045 guide

Troubleshooting

Troubleshooting

This section contains advice on what to do if you have problems scanning an original, or if the network delivery scanner or e-mail function does not work. Various messages that may appear on the control panel or client computer are listed, along with causes and solutions.

When Scanning Is Not Performed as Expected

Problems		Causes and Solutions

No image results from scan-		The original was placed with the front and back reversed.
ning.		When the original is placed directly on the exposure glass, the
		side to be scanned must face down. When the original is fed via
		the ADF, the side to be scanned must face up. See p.31 “Setting
		Originals”.

The image is distorted or out		• The original was moved during scanning. Do not move the
of position.		original during scanning.
		• The original was not pressed flat against the exposure glass.
		Make sure that the original is pressed flat against the expo-
		sure glass.

The scanned image is dirty.		The exposure glass or the exposure glass cover is dirty. Clean
		these parts. See General Settings Guide.

The scanned image is upside		The original was placed upside down. Place the original in the
down.		correct orientation.
		See p.31 “Setting Originals”.
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When the Delivery Function Does Not Work


Problems	Causes and Solutions

The delivery scanner func-	• If the network TWAIN scanner screen appears when the ma-
tion screen is not displayed.		chine is switched to scanner mode, press [Cancel] to switch to
		the network delivery scanner screen.
	• If the display does not switch from network TWAIN scanner
		to network delivery scanner, the delivery scanner settings
		are not correct. See p.11 “Default Settings”, and then make
		the appropriate settings.

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Savin 2045 appendix Troubleshooting, When Scanning Is Not Performed as Expected, When the Delivery Function Does Not Work

Contents

Printer/Scanner Unit Type Page Manuals for This Machine Other manuals Manuals for DeskTopBinder V2 LiteManuals for ScanRouter V2 Lite Table of Contents Specifications TroubleshootingPreparation for Delivering Delivering Stored Scan Data Symbols How to Read This ManualPreparation Limitation Names of Major Options Mail OutlineThis machine Client computer Delivery server Network Delivery ScannerThis machine Client computer Document Server Network Twain Scanner User Tools/Counter key Names and Functions of Control PanelCheck Modes key Clear Modes key Display Contents Using e-mail Using as a network delivery scanner Network Scanner Scanner Features Initial Scanner SetupDefault Settings Preparations for Use as a Network Scanner Resolution Basic SettingsScan Type Image Density Press Scanner Features Setting procedurePress the User Tools/Counter key Enter the name, and then press OK Enter the scan size area with the number keys Selecting a custom size Deleting programmed scan settings Scanner SettingsSend/Store Connection Timeout Press the User Tools/Counter key. B Press Scanner Features Compression Black & White Update Delivery Server Destination ListCompression Gray Scale Destination List Priority Original Setting Job Reset Time in Adding OriginalMail Information Language Original Orientation Priority Mixed Original Sizes Priority Switch to BatchPrint & Delete Scanner Journal Select Title Change the setting Subject SettingsPress the item to be set Enter the subject string Select the subject you want to de- lete Deleting programmed subject settings Auto Run Program Installing Software Installation Sequence Click Twain Driver Software for Using a Network Twain ScannerSelect a setup language, and then click OK Select a language, and then click OK Software for Using the Network Delivery Scanner Function Click DeskTopBinder V2 Lite DeskTopBinder V2 Lite List of Files Software Supplied on CD-ROMType2045 Twain Driver File storage folder DeskTopBinder V2 Lite ScanRouter V2 Lite Software installed with DeskTopBinder V2 Lite Software installed with ScanRouter V2 Lite Placing Originals Specifying Original Orientation and Setting Originals That the top edge touches the rear Exposure glass Originals that can and cannot be Placed in the ADF Placing in the Auto Document Feeder Another way is to place the top edges of the originals first For a Network Delivery Scanner and E-mail Original Orientation and Scan Area Orientation selection One-sided original/Two-sided original selectionSADF/Batch selection Mixed size selection Open the Scanner Properties dia- log box Scanning Originals in Several TimesPress OK Place the originals Make settings for scanning area and original orientationMake settings for delivering, sending by e-mail, or storing Preparation for Sending by E-mail Sending Stored Scan Data by E-mail Registration No Screen ConfigurationManual Input Attach Senders Name Attach Sub- ject File Type Press Switch Destination List Press E-mail Procedure for Sending E-mailPress the Scanner key Make sure that no previous set- tings remain Using a short ID number to select a destination When selecting a destination from the listManual entry of an e-mail address Press Registration No Press Srch.by Dest.Name/Index Searching for a destination to selectSrch.by Dest.Name/Index and Search by E-mail Press Search Checking selected destinations Recalling stored scan settingsMaking the settings individually Using a short ID number to specify a sender name When selecting a sender from the listPress Attach Senders Name Select the sender Press OK Select the sender Searching for a sender to selectEnter part of the sender name Manual entry of a subject When selecting a subject from the listPress Attach Subject Press Attach Subject Press Manual Input Press the Start key Simultaneous Storage Sending of E-mailPress Store File Press OK twice Press the Start key Items that can be checked CancelChecking the Status of E-mail Sending Stored Scan Data by E-mail Preparation for Delivering Using the Network Delivery Scanner Function Attach Senders Name Attach Sub- ject Switch Destination List/SearchNetwork Delivery Scanner Icon Delivering Stored Scan Data Delivery ProcedurePress Switch Destination List Press Delivery Server When selecting a destination from the list Press Search Press Search by User Name Manual entry of a destinationEnter the destination Enter part of the destination name Press OK To enter more destinations, re- peat steps a to C Checking selected destinations Using a short ID number to specify a sender name Soft keyboard is displayed for entering a sender name Simultaneous Delivery and Storage Screen Checking the Status of DeliveryNetwork Delivery Scanner Using the Document Server Function Storing Data Storage Procedure Press OK Make the settings for storing scanned data files Making settings individuallyPress Store Only Specify file information Specifying a user name Specifying file informationPress Store File Press File Information Press User Name Press Password Specifying a passwordSpecifying a file name Press File Name Press Select Stored File Press Manage/Delete File Viewing a List of Stored Files Viewing the List When using the Document Server function only Send When displaying information of a selected stored file Connected device name Folder contents displayUser name All Users Searching by user name Searching for FilesSearching by file name Enter the file name to search for To select multiple files, repeat step B Delivering or Sending Stored FilesSelect a file to be delivered or sent Select the file to be deleted Managing Stored FilesDeleting Files Changing the user name Changing File InformationPress Delete File Press Change User Name Press Change Password Changing the passwordChanging the file name Press Change File Name Preparation for Using the Network Twain Scanner Using the Network Twain Scanner Function Scanning Originals Click Preview When you want to configure the scanning areaClick Close Click Scan Functions of the Twain Driver Scanning Mode RegistrationAutomatic Tilt Correction Printing to the Image When Gray Scale is selected as the Scan Type Relationship between Resolution and Data Size For Use as Network Twain Scanner Relationship between Resolution and Data Size TIFF/JPEG Tiff When the Delivery Function Does Not Work TroubleshootingWhen Scanning Is Not Performed as Expected Message Causes and Solutions When an Error Message Appears on the Control Panel Size B4S JIS A4R A4S Message Causes and Solutions Message Causes and Solutions Troubleshooting Cess Mask settings in User Tools When an Error Message Appears on the Computer Ministrator Tions Specifications Index Start key GB GB Means Power ON. c means Stand by GB GB B548-8700