Returning the TimeProvider, Repacking the Unit | Symmetricom 1000

Chapter 6 Maintaining and Troubleshooting the TimeProvider

Returning the TimeProvider

4.Use a Ymodem file transfer program such as SynCraft to transfer the upgrade software to the TimeProvider. You must start the transfer within 60 seconds or the TimeProvider issues a Deny response.

The active IOC (IOC1 for example) goes into Standby mode and the Standby IOC (IOC2, in this example) goes into Active mode. The new software is loaded into IOC1, after which it is rebooted and enters the Warm-up mode for up to 30 minutes.

When IOC1 enters the Locked mode, it becomes the Active IOC again (IOC2 goes into Standby). The new software is loaded into IOC2, after which it is rebooted and enters the Warm-up mode for up to 30 minutes.

5.The COMPLD message appears after a successful transfer.

Upgrading One IOC From the Other

To upgrade the software in one IOC to match the software in the other IOC, issue the command:

ACT-SWDL::IOCn:TP1000;

where n = 1 or 2, and identifies the IOC that receives the software from the other

IOC

You cannot upgrade the software in the Active IOC.

Returning the TimeProvider

You should return the equipment to Symmetricom only after you have exhausted the troubleshooting procedures described earlier in this chapter, or if Symmetricom Global Services has advised you to return the unit.

Note: Please retain the original packaging for re-shipping the product. If the original packaging is not available, contact Symmetricom Global Services (SGS) for assistance.

Repacking the Unit

Return all units in the original packaging. If the original packaging is not available, contact Symmetricom Global Services. Use standard packing procedures for products being returned for repair to protect the equipment during shipment. Connectors should be protected with connector covers or the equipment should be wrapped in plastic before packaging. Ensure that the display and connectivity panels are protected when packaged.

097-58001-02 Revision G – April 2008

TimeProvider User’s Guide 191

Image 191

Symmetricom 1000, 1100 manual Returning the TimeProvider, Repacking the Unit, Upgrading One IOC From the Other

Contents

TimeProvider 1000 and 1100 Edge Clock Symmetricom, Inc Contents Engineering and Ordering Procedures Provisioning the TimeProvider Testing the TimeProvider Maintaining and Troubleshooting the TimeProvider Index Figures TimeProvider User’s Guide Tables TimeProvider User’s Guide This Preface How to Use This Guide Chapter, Title Description Purpose of This GuideWho Should Read This Guide Structure of This Guide Conventions Used in This Guide When text appears It means This way TimeProvider User’s Guide Related Documents and Information Added Provisioning Snmp Parameters, on This Chapter Overview of the TimeProvider Shelves Overview TimeProvider 1000 ETSI-style Shelf Expansion Panel Outputs Inputs Clocks SSU ModeOperating Modes Communication Performance Monitoring SUB ModePRR Mode Tdev Calculations Phase MeasurementsMtie Calculations Ffoff Calculations NTP Operation NTP Operation Physical Description Snmp Simple Network Management Protocol GPS Connector Input Output Modules Functional Description Information Management Card IMC ShelfInput Module Input/Output and Clock Module IOC Expansion Panel System PowerIOC Type Max Power W Typical Power W Output Module Local Craft Serial Port Reference Input SignalsCommunication Ports Ethernet Quality Level and Priority Level Revertive SwitchingSelecting the Input Input State SSMs and Quality Level Non-Revertive Subtending ModeSequence QLevel on Active Reference LOS INP2 INP1 GPS InputsNon-Revertive1 Revertive2 Clock Performance Output Signals Retimer Modules Description Quality Level Abbreviation AlarmsSynchronization Status Messages SSMs Output SSMs Input SSMs BesTime SmartClock GPS Holdover Normal Tracking Engineering and Ordering Procedures Shelf Model 1000 Front AccessModel 1100 Rear Access Front Access Part Number Description Rear AccessInput Modules Output Modules IMC IMC and IOC Modules GPS Antenna Part Number Description Model Outputs Part Number Ordering and Parts ListOrdering the Cable Management Option Ordering an NTP or Snmp License Ordering an NTP or Snmp License Installing the TimeProvider Physical Space Pre-Installation CheckGetting Started Performing a Site Survey Environmental Requirements Gathering the Tools Main Shelf Unpacking the UnitRack Mounting Cable Management Tray Rack Mounting Rack Mounting Making Ground Connections Front Access ShelfRear Access Shelf Making Connections Making Power Connections Rear Access Shelf Front Access Shelf Verifying Power and Grounding Connections Making Input Connections Installing the Input ModuleItem Number Description Alarm Connector Reference Pin Description Pinout for the DB9 Input module is shown in Table 10. BT43 Input Module Item Number Description Reference Installing the Output ModuleConnector Output Module Pin Description Making Output Connections 12. BNC and Wire-Wrap Output Modules 14. BT43 and Metric Siemens Output Modules 17. Sample Installation Schematic for a Retimer Making Retimer Connections Making Alarm Connections Making GPS Connections Installing the GPS Antenna Making Connections 20. Antenna-to-Shelf Cabling 21. Installing the Antenna Bracket on a Pipe 23. Attaching the Antenna to the Bracket Assemble the lightning suppressor as shown in Figure Installing the Tpiu Installing the Integrated IMC/TPIU 26. Mounting the Tpiu with a Model 1000 ETSI-Style Shelf Making Communications Connections Connecting to the Local Craft and Remote Serial PortsLocal Craft Connector Remote Connector Signal Pin Direct Ethernet Connection Installing Connections to the Ethernet PortChanging Communications Settings Name Pin Network Connection Properly Handling Cards Installation Check ListPowering Up the Shelf Working With Cards Removing Cards Inserting Cards IMC/TPIU Firmware FeaturesIMC Release IOC Release Features Added NTP Provisioning the TimeProvider TL1 Overview TL1 Command StructureSymbol Description In-Process Response Error ResponseTL1 Response Format Normal Response Autonomous Messages Starting the TimeProvider for the First Time Logging In for the First Time Powering Up the TimeProviderLED Indications on Power-up Changing the Echo Mode Setting the Date and Time Setting the Source ID sidSetting the Response Format Setting User Security Setting Communications ParametersSetting RS-232 Parameters Setting Ethernet Parameters Setting the Echo Mode Setting the Handshaking Flow Mode Aid Keyword Value Description Default Setting Ethernet ParametersSetting the IP Addresses Retrieve Header Defining the Security ParametersChecking Communication Links Ping TimeProvider Access Levels Defining a User at the Security Access Level Logging Adding a User at the Security Access LevelManaging the User List Logging Uid Value Description Logging OutParameter Uid Value Description None User Admin SecurityAdding a User Parameter Value Description Parameter Description Changing the Current User’s PasswordDisplaying a User’s Access Level Keyword Value Description Response Value Description Editing a User’s Access LevelNone User Admin Security Acclvl None User Admin Security Retrieving Current Users Deleting a User Starting SynCraft Using SynCraft Create New Connection Window Creating a Connection Closing a Connection Opening a Connection Provisioning the IOC Setting the System ModeSetting the System Mode Keyword Value Description Default value PRR Retrieving the Current System ModeSysmode SUB Setting the IOC Parameters Provisioning the Input Reference Setting the Input StatePRS Instate Enable GPS = Disable Setting the GPS Parameters PRS Frmtype Setting the Input FrequencySetting the Input Frame Type JCC JCC4 Controlling Automatic Reference SwitchingAutomatic Return to a Higher Priority Reference CCS D4 ESF SYS Refmode Auto Forced Setting the Input Quality LevelEnabling Automatic Switching Setting the Input Priority Level SYS Inpref GPS PRS INP1 Manually Selecting the Reference Defining the SSM Bit Position Ssmena EnableProvisioning the SSM Reading SSMs Enabling CRC4 Using Performance MonitoringSetting Mtie and Ffoff Thresholds Crcena Enable MTIE-100 MTIE-500 Aid Keyword Value Description INP1, INP2 Setting Alarm Levels for Performance Monitoring FaultsProvisioning the Outputs GPS, PRS Mtie NR NA MN MJ CR D4 ESF CC JCC JCC4 ISOLATED1 Outstate EnableEnabling and Disabling the Outputs Provisioning the Output Framing Type Rtmstate Enable Provisioning Retimer ParametersEnabling and Disabling the Retimers Rtmlbo Provisioning the LBO Retime Provisioning Cut-thru ModeProvisioning NTP Parameters Freeflt Cutthru Editing NTP Peer Server Parameters Activating NTP Enabling NTP Authentication Aid Parameter Value Description Default value Setting the NTP Authentication Key Provisioning the Alarm Levels Provisioning Alarms Aid = IOC Levels Default Editable? Mode Aid = SYSAid = IMC Aid = PRS Levels Default Editable? Mode Inpql Levels Default Editable? Mode Aid = INP1 or INP2Inpais Inpoof Provisioning System-Level Alarms Aid Keyword Description Retrieving Current Alarm SettingsSYS Elevtime Enable Disable SYS Gpsclrdel Field Description Retrieving Current Alarms Value Description Aid DescriptionSYS IMC Aid Description ALL or null Access Identifiers Displaying Alarm Status IMC2COMM-OK IMC2COMM-FAIL Clearing AlarmsClearing the Office Audible Alarm IOC2TO1COMM-OK IOC2TO1COMM-FAIL Activating Snmp Provisioning Snmp Parameters Snmp Setting Up Snmp Traps, Informs, and NotificationsChanging a User’s Security Parameters Displaying the Connected Users GPS PRS ALM System CommandsDisplaying Events IOC EVT Response Description Displaying the Configuration of the TimeProvider SYS Factory IMC ResetRestarting the TimeProvider Section Parameter User-Defined Value Saving Provisioning DataElectronically Backing up Provisioning Data Provisioning Worksheet PRIORITY, INP1 PRIORITY, INP2 PRIORITY, GPS QLEVEL, PRSQLEVEL, INP1 QLEVEL, INP2 QLEVEL, GPS PRIORITY, PRS RTMSTATE, Rtma RTMSTATE, Rtmb RTMSTATE, Rtmc RTMSTATE, Rtmd FRMTYPE, Outa FRMTYPE, Outb FRMTYPE, Outc FRMTYPE, Outd Func Keyid KEY Clrdelay Freeflt Holdflt GpsclrdelHOLDFLT, RTMA-1 Keyid Maxpoll Minpoll Preferred Serverip Testing the TimeProvider LED Name Condition Description Verifying Normal OperationTest Overview Test Equipment ACO Locked Mode Testing Alarm ConditionsTesting the IOC Operating Modes Warm-up Mode Testing the Non-Revertive Operating Mode Testing the Reference Switching Testing the Power Alarms Testing the Revertive Operating Mode Setting an Alarm Strategy Testing the Communication PortsDetecting Input Errors Testing the Local Craft Serial Port Testing the Ethernet Port Testing the Remote Serial Port Test Results Pass/Fail Date Initials Testing the OutputsTest Record Test Record Maintaining and Troubleshooting the TimeProvider Inspection Corrective Action Interval Preventive MaintenanceSafety Considerations ESD Considerations Reading LED Conditions Diagnosing the IOC IOC Memory Interpreting Error MessagesCompatibility Alarm Removing the IOC Removing a Redundant IOC Removing Two IOCs Replacing the IOC Replacing Both IOCs Replacing the Only IOCReplacing a Redundant IOC Diagnosing the IMC Replacing the IMC or IMC/TPIU Diagnosing the External Tpiu Diagnosing the Retimer Module Replacing Output Modules Where g is the output group you are enabling A, B, C, or D Replacing the Input Module Where p is 1 to enable INP1 or 2 to enable INP2 Event ID Keyword Troubleshooting the TimeProviderUsing Events to Troubleshoot Default Value Description of Values Eqpt None Eqpt DisableEcho Flow Logout LoginIseq Logecho IOC Event Codes IOC Input Events IOC Clock Events SYS Events Eqpt Disable Enable DisableOutstate Rqlevel SSM Eqpt SquelchGpsclr DEL IOC2 Codes IMC CodesIOC1 Codes PRS and INPp Codes GPS Codes Using Alarm Codes to Troubleshoot Eqpt NSA IOC1 Eqpt NSAExpn Eqpt NSA Pwrb Eqpt Free CLKEqpt NSA Brdg Eqpt Hold NSA PWR ANTEqpt NSA POS INP NSA Phase Specified input has had Excessive phase measurement That disqualifies it AID = RTMA-p, RTMB-p, RTMC-p, RTMD-p AID = E422A, E422B, E422C, E422D Event ID Condition Pmclr IOC CodesCcalign UTC SsenaIOC Output Events Upgrading the Firmware Repairing the TimeProviderObtaining Technical Assistance ACT-SWDLIMCTP1000 Upgrading Single IOCs Upgrading the IMCUpgrading the IOC Upgrading Redundant IOCs Upgrading One IOC From the Other Returning the TimeProviderRepacking the Unit Equipment Return Procedure Manual Updates Specifications of the TimeProvider Remote Port Specification Factory Default Available Local Craft PortCommunications Ports Serial Ports LAN Port Clocks Clock Type Hold-in Range Pull-in Range InputsHold-in and Pull-in Range Input supported E1 Inputs Parameter Specification PRS InputsT1 Inputs JCC Signals Parameter Specification T1 SignalsE1 Signals CC Signals TIA/EIA-B-422 Signals Parameter Specification JCC4 Signals8k Signals MHz Signals Alarm Description PowerInput Alarms Output Alarms Roof Antenna TimeProvider 1000 Front-Access ShelfTimeProvider 1100 Rear-Access Shelf Parameter Specification Environmental This Appendix Appendix a Factory Default Values Command Default Access Level Editable? Default Command Access Levels Alarm Default Values GPS-related Alarms IOC1-related AlarmsIOC2-related Alarms INP1 or INP2-related Alarms Inplos Immed Inpfrq Inpphase Exdsc Ffoff Mtie TpiusigPRS-related Alarms Inplos Immed Inpfrq Inpphase Exdsc Ffoff Mtie Local/Remote Comm Port Parameters aid=COMp Default Equipment ParametersRTM-related Alarms Parameter Default Value Input Parameters aid=PRS Default Input ParametersParameter Default Value Input Parameters aid=SYS IOC Parameters aid=IOCm E422 Output Parameters aid=E422g Default Output ParametersParameter Default Value Output Parameters aid=OUTg Input Parameters aid=PRS, INPp Parameter Default Value Retimer Parameters aid=RTMg Default Retimer Parameters Default Retimer Parameters Appendix B Craft Software Reference Documentation System RequirementsSoftware Installing SynCraft Installing SynCraft Symbols Index IMC IOC PRS Snmp Revision G April TimeProvider User’s Guide