Event ID Condition | Symmetricom 1100, 1000 guide

Chapter 6 Maintaining and Troubleshooting the TimeProvider

Troubleshooting the TimeProvider

Table 6-8describes the conditions that generate the associated event.

Table 6-8. Conditions Causing an Event

Event ID	Condition

ACCLVL	User Access Level has changed

ACO	Audio alarm is deactivated

	IMC Codes

ALMCHG	Alarm parameter has changed <keyword>,<alarm>

AOMERGE	Autonomous event reporting has changed <state>

BAUD	Serial port baud rate has changed <value>

CMDCHG	Command access level has changed <command>

ECHO	Serial port echo mode has changed <state>

FLOW	Serial port flow control has changed <state>

FWFAIL	Firmware upgrade unsuccessful

FWOK	Firmware upgrade successful

IMCBIST	User has requested the IMC to perform a Built-in Self Test

INACTTIME	Communications timeout has changed <value>

INITLOG	Event log has been cleared

IPADDR	IP address has changed <value>

IPGATE	Gateway IP address has changed <value>

IPHOST1	The IMC Ethernet address for element host manager has changed <value>

IPHOST2	The IMC Ethernet address for element host manager has changed <value>

IPHOST3	The IMC Ethernet address for element host manager has changed <value>

IPHOST4	The IMC Ethernet address for element host manager has changed <value>

IPSUB	Subnet mask IP address has changed <value>

ISDIFF	Configuration images are different

ISEQ	Configuration images are the same

LOGECHO	Login event has changed <state>

LOGIN	User logged in <username>

LOGOUT	User logged out <username>

PIDCHG	User password has changed

RESET	Module has been reset

184 TimeProvider User’s Guide

097-58001-02 Revision G – April 2008

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Symmetricom 1100, 1000 manual Event ID Condition

Contents

TimeProvider 1000 and 1100 Edge Clock Symmetricom, Inc Contents Engineering and Ordering Procedures Provisioning the TimeProvider Testing the TimeProvider Maintaining and Troubleshooting the TimeProvider Index Figures TimeProvider User’s Guide Tables TimeProvider User’s Guide How to Use This Guide This Preface Purpose of This Guide Who Should Read This GuideStructure of This Guide Chapter, Title Description When text appears It means This way Conventions Used in This Guide TimeProvider User’s Guide Related Documents and Information Added Provisioning Snmp Parameters, on Overview of the TimeProvider This Chapter Overview Shelves Expansion Panel TimeProvider 1000 ETSI-style Shelf Inputs Outputs SSU Mode Operating ModesCommunication Clocks PRR Mode SUB ModePerformance Monitoring Mtie Calculations Phase MeasurementsTdev Calculations NTP Operation Ffoff Calculations NTP Operation Snmp Simple Network Management Protocol Physical Description Connector Input Output Modules GPS Functional Description Input Module ShelfInformation Management Card IMC Input/Output and Clock Module IOC System Power IOC Type Max Power W Typical Power WOutput Module Expansion Panel Reference Input Signals Communication PortsEthernet Local Craft Serial Port Revertive Switching Selecting the InputInput State Quality Level and Priority Level SSMs and Quality Level Sequence QLevel on Active Reference Subtending ModeNon-Revertive Non-Revertive1 Revertive2 GPS InputsLOS INP2 INP1 Output Signals Clock Performance Retimer Modules Synchronization Status Messages SSMs AlarmsDescription Quality Level Abbreviation Input SSMs Output SSMs SmartClock BesTime Normal Tracking GPS Holdover Engineering and Ordering Procedures Model 1000 Front Access Model 1100 Rear AccessFront Access Shelf Rear Access Input ModulesOutput Modules Part Number Description IMC and IOC Modules IMC GPS Antenna Part Number Description Ordering and Parts List Ordering the Cable Management OptionOrdering an NTP or Snmp License Model Outputs Part Number Ordering an NTP or Snmp License Installing the TimeProvider Pre-Installation Check Getting StartedPerforming a Site Survey Physical Space Gathering the Tools Environmental Requirements Rack Mounting Unpacking the UnitMain Shelf Cable Management Tray Rack Mounting Rack Mounting Front Access Shelf Rear Access ShelfMaking Connections Making Ground Connections Making Power Connections Verifying Power and Grounding Connections Rear Access Shelf Front Access Shelf Item Number Description Alarm Connector Reference Installing the Input ModuleMaking Input Connections Pinout for the DB9 Input module is shown in Table Pin Description 10. BT43 Input Module Installing the Output Module Connector Output Module Pin DescriptionMaking Output Connections Item Number Description Reference 12. BNC and Wire-Wrap Output Modules 14. BT43 and Metric Siemens Output Modules Making Retimer Connections 17. Sample Installation Schematic for a Retimer Making Alarm Connections Installing the GPS Antenna Making GPS Connections Making Connections 20. Antenna-to-Shelf Cabling 21. Installing the Antenna Bracket on a Pipe 23. Attaching the Antenna to the Bracket Assemble the lightning suppressor as shown in Figure Installing the Integrated IMC/TPIU Installing the Tpiu 26. Mounting the Tpiu with a Model 1000 ETSI-Style Shelf Local Craft Connector Remote Connector Signal Pin Connecting to the Local Craft and Remote Serial PortsMaking Communications Connections Changing Communications Settings Installing Connections to the Ethernet PortDirect Ethernet Connection Network Connection Name Pin Installation Check List Powering Up the ShelfWorking With Cards Properly Handling Cards Inserting Cards Removing Cards Firmware Features IMC Release IOC Release Features AddedNTP IMC/TPIU Provisioning the TimeProvider Symbol Description TL1 Command StructureTL1 Overview Error Response TL1 Response FormatNormal Response In-Process Response Starting the TimeProvider for the First Time Autonomous Messages Powering Up the TimeProvider LED Indications on Power-upChanging the Echo Mode Logging In for the First Time Setting the Response Format Setting the Source ID sidSetting the Date and Time Setting Communications Parameters Setting RS-232 ParametersSetting Ethernet Parameters Setting User Security Setting the Handshaking Flow Mode Setting the Echo Mode Setting the IP Addresses Setting Ethernet ParametersAid Keyword Value Description Default Defining the Security Parameters Checking Communication LinksPing Retrieve Header Defining a User at the Security Access Level TimeProvider Access Levels Adding a User at the Security Access Level Managing the User ListLogging Logging Parameter Uid Value Description Logging OutUid Value Description Admin Security Adding a UserParameter Value Description None User Changing the Current User’s Password Displaying a User’s Access LevelKeyword Value Description Parameter Description Editing a User’s Access Level None User Admin SecurityAcclvl None User Admin Security Response Value Description Deleting a User Retrieving Current Users Using SynCraft Starting SynCraft Creating a Connection Create New Connection Window Opening a Connection Closing a Connection Setting the System Mode Setting the System ModeKeyword Value Description Default value Provisioning the IOC Sysmode SUB Retrieving the Current System ModePRR Setting the IOC Parameters Setting the Input State PRS Instate EnableGPS = Disable Provisioning the Input Reference Setting the GPS Parameters Setting the Input Frame Type Setting the Input FrequencyPRS Frmtype Controlling Automatic Reference Switching Automatic Return to a Higher Priority ReferenceCCS D4 ESF JCC JCC4 Enabling Automatic Switching Setting the Input Quality LevelSYS Refmode Auto Forced Setting the Input Priority Level Manually Selecting the Reference SYS Inpref GPS PRS INP1 Ssmena Enable Provisioning the SSMReading SSMs Defining the SSM Bit Position Using Performance Monitoring Setting Mtie and Ffoff ThresholdsCrcena Enable Enabling CRC4 Aid Keyword Value Description MTIE-100 MTIE-500 Setting Alarm Levels for Performance Monitoring Faults Provisioning the OutputsGPS, PRS Mtie NR NA MN MJ CR INP1, INP2 Outstate Enable Enabling and Disabling the OutputsProvisioning the Output Framing Type D4 ESF CC JCC JCC4 ISOLATED1 Enabling and Disabling the Retimers Provisioning Retimer ParametersRtmstate Enable Provisioning the LBO Rtmlbo Provisioning Cut-thru Mode Provisioning NTP ParametersFreeflt Cutthru Retime Activating NTP Editing NTP Peer Server Parameters Enabling NTP Authentication Setting the NTP Authentication Key Aid Parameter Value Description Default value Provisioning Alarms Provisioning the Alarm Levels Aid = IMC Levels Default Editable? Mode Aid = SYSAid = IOC Levels Default Editable? Mode Aid = PRS Levels Default Editable? Mode Aid = INP1 or INP2 InpaisInpoof Inpql Provisioning System-Level Alarms Retrieving Current Alarm Settings SYS Elevtime Enable DisableSYS Gpsclrdel Aid Keyword Description Retrieving Current Alarms Field Description SYS IMC Aid DescriptionValue Description Displaying Alarm Status Aid Description ALL or null Access Identifiers Clearing Alarms Clearing the Office Audible AlarmIOC2TO1COMM-OK IOC2TO1COMM-FAIL IMC2COMM-OK IMC2COMM-FAIL Provisioning Snmp Parameters Activating Snmp Setting Up Snmp Traps, Informs, and Notifications Changing a User’s Security ParametersDisplaying the Connected Users Snmp System Commands Displaying EventsIOC EVT GPS PRS ALM Displaying the Configuration of the TimeProvider Response Description Restarting the TimeProvider IMC ResetSYS Factory Saving Provisioning Data Electronically Backing up Provisioning DataProvisioning Worksheet Section Parameter User-Defined Value QLEVEL, PRS QLEVEL, INP1 QLEVEL, INP2 QLEVEL, GPSPRIORITY, PRS PRIORITY, INP1 PRIORITY, INP2 PRIORITY, GPS FRMTYPE, Outa FRMTYPE, Outb FRMTYPE, Outc FRMTYPE, Outd RTMSTATE, Rtma RTMSTATE, Rtmb RTMSTATE, Rtmc RTMSTATE, Rtmd Clrdelay Freeflt Holdflt Gpsclrdel HOLDFLT, RTMA-1Keyid Maxpoll Minpoll Preferred Serverip Func Keyid KEY Testing the TimeProvider Verifying Normal Operation Test OverviewTest Equipment LED Name Condition Description ACO Testing Alarm Conditions Testing the IOC Operating ModesWarm-up Mode Locked Mode Testing the Reference Switching Testing the Non-Revertive Operating Mode Testing the Revertive Operating Mode Testing the Power Alarms Testing the Communication Ports Detecting Input ErrorsTesting the Local Craft Serial Port Setting an Alarm Strategy Testing the Remote Serial Port Testing the Ethernet Port Test Record Testing the OutputsTest Results Pass/Fail Date Initials Test Record Maintaining and Troubleshooting the TimeProvider Preventive Maintenance Safety ConsiderationsESD Considerations Inspection Corrective Action Interval Diagnosing the IOC Reading LED Conditions Interpreting Error Messages Compatibility AlarmRemoving the IOC IOC Memory Removing a Redundant IOC Replacing the IOC Removing Two IOCs Replacing a Redundant IOC Replacing the Only IOCReplacing Both IOCs Diagnosing the IMC Replacing the IMC or IMC/TPIU Diagnosing the Retimer Module Diagnosing the External Tpiu Where g is the output group you are enabling A, B, C, or D Replacing Output Modules Where p is 1 to enable INP1 or 2 to enable INP2 Replacing the Input Module Troubleshooting the TimeProvider Using Events to TroubleshootDefault Value Description of Values Event ID Keyword Eqpt Disable EchoFlow Eqpt None Login IseqLogecho Logout IOC Event Codes IOC Clock Events IOC Input Events Eqpt Disable Enable Disable OutstateRqlevel SYS Events Eqpt Squelch GpsclrDEL SSM IOC1 Codes IMC CodesIOC2 Codes GPS Codes PRS and INPp Codes Using Alarm Codes to Troubleshoot Eqpt NSA ExpnEqpt NSA Pwrb Eqpt NSA IOC1 CLK Eqpt NSA BrdgEqpt Hold Eqpt Free Eqpt NSA POS ANTNSA PWR NSA Phase INP Specified input has had Excessive phase measurement That disqualifies it AID = E422A, E422B, E422C, E422D AID = RTMA-p, RTMB-p, RTMC-p, RTMD-p Event ID Condition Ccalign IOC CodesPmclr IOC Output Events SsenaUTC Obtaining Technical Assistance Repairing the TimeProviderUpgrading the Firmware ACT-SWDLIMCTP1000 Upgrading the IOC Upgrading the IMCUpgrading Single IOCs Upgrading Redundant IOCs Repacking the Unit Returning the TimeProviderUpgrading One IOC From the Other Manual Updates Equipment Return Procedure Specifications of the TimeProvider Specification Factory Default Available Local Craft Port Communications PortsSerial Ports Remote Port Clocks LAN Port Inputs Hold-in and Pull-in RangeInput supported Clock Type Hold-in Range Pull-in Range T1 Inputs Parameter Specification PRS InputsE1 Inputs Parameter Specification T1 Signals E1 SignalsCC Signals JCC Signals Parameter Specification JCC4 Signals 8k SignalsMHz Signals TIA/EIA-B-422 Signals Power Input AlarmsOutput Alarms Alarm Description TimeProvider 1000 Front-Access Shelf TimeProvider 1100 Rear-Access ShelfParameter Specification Roof Antenna Environmental Appendix a Factory Default Values This Appendix Default Command Access Levels Command Default Access Level Editable? Alarm Default Values IOC2-related Alarms IOC1-related AlarmsGPS-related Alarms Inplos Immed Inpfrq Inpphase Exdsc Ffoff Mtie Tpiusig PRS-related AlarmsInplos Immed Inpfrq Inpphase Exdsc Ffoff Mtie INP1 or INP2-related Alarms Default Equipment Parameters RTM-related AlarmsParameter Default Value Local/Remote Comm Port Parameters aid=COMp Default Input Parameters Parameter Default Value Input Parameters aid=SYSIOC Parameters aid=IOCm Input Parameters aid=PRS Default Output Parameters Parameter Default Value Output Parameters aid=OUTgInput Parameters aid=PRS, INPp E422 Output Parameters aid=E422g Default Retimer Parameters Parameter Default Value Retimer Parameters aid=RTMg Default Retimer Parameters Appendix B Craft Software Reference Software System RequirementsDocumentation Installing SynCraft Installing SynCraft Symbols Index IMC IOC PRS Snmp Revision G April TimeProvider User’s Guide