Xerox 6120 manual Solving Problems with Paper Jams

Symptom	Cause	Solution
Media is	The media is not	Remove the misfed media and
misfeeding.	correctly positioned in	reposition the media properly in
	the tray.	the tray.
	The number of sheets	Remove the excess media and reload
	in the tray exceeds the	the correct number of sheets in
	maximum allowed.	the tray.
	The media guides are	Adjust the media guides in Tray 1 to
	not correctly adjusted	match the size of the media.
	to the media size.
	Warped or wrinkled	Remove the media, smooth it out, and
	media is loaded in the	reload it. If it still misfeeds, do not use
	tray.	that media.
	The media is moist	Remove the moist media and replace it
	from humidity.	with new, dry media.
	Custom-sized media,	Special media must be loaded in
	envelopes, labels,	Tray 1 only.
	postcards, thick stock,
	or transparencies are
	loaded in Tray 2.
	The recommended	Load the transparencies or label
	transparency or label	sheets according to the manufacturer’s
	sheet is facing the	instructions.
	wrong way in Tray 1.
	Envelopes are facing	Load the envelopes in Tray 1 with the
	the wrong way in	flaps facing down.
	Tray 1.
		If the flaps are on the long edge,
		load the envelopes with the flap toward
		the left of the printer with the flaps
		facing down.
Media is	Transparencies have	Remove the transparencies and load
misfeeding.	collected static	them in Tray 1 one sheet at a time.
	electricity in the tray.	Do not fan transparencies before
		loading them.
	Unsupported media	Use Xerox-approved media.
	(wrong size, thickness,	See “Media Specifications” on page
	type, etc.) is being	45.
	used.
	The media feed roller	Clean the media feed roller.
	is dirty.	For more details, refer to “Interior” on
		page 92.

116 Solving Problems with Paper Jams