Xerox 6120 manual Solving Problems with Paper Jams

Solving Problems with Paper Jams

" Frequent jams in any area indicate that area should be checked, repaired, or cleaned. Repeated jams may also happen if you’re using unsupported print media.

Symptom	Cause	Solution
Several sheets go	The front edges of the	Remove the media and even up the
through the printer	media are not even.	front edges, and then reload it.
together.
	The media is moist	Remove the moist media, and then
	from humidity.	replace it with new, dry media.
	Too much static	Do not fan transparencies.
	electricity is present.
Paper jam	Top cover needs to be	Open and close the top cover of the
message stays on.	opened and closed	printer again.
	again to reset the
	printer.
	Some paper remains	Recheck the media path and make
	jammed in the printer.	sure that you have removed all of the
		jammed paper.
Duplex unit jams.	Unsupported media	Use Xerox-approved media. See
	(wrong size, thickness,	“Media Specifications” on page 45.
	type, etc.) is being
		Plain paper, recycled paper, and letter
	used.
		head can be autoduplexed if the
		duplex unit is installed and the media
		type is set properly in the driver. See
		“Media Specifications” on page 45.
		Make sure that you have not mixed
		media types in Tray 1.
		Do not duplex envelopes, labels,
		transparencies, thick stock, postcard,
		or glossy stock.
	Media is still being	Recheck the media path inside the
	misfed.	duplex unit and make sure that you
		have removed all of the jammed paper.

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