Manuals / Xerox / Computer Equipment / Printer

Xerox 6120 manual Troubleshooting

Models: 6120

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Troubleshooting

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Contents

Phaser User GuideGuide d’utilisation Guida dellutenteCorelDRAW is a trademark of Corel Corporation Contents ContentsContents BOOTPContents 4 Printer Control Panel and Configuration Menu5 Using Media Media SpecificationsContents About Toner CartridgesContents Installing a DIMMIntroduction Getting Acquainted with Your Printer Space RequirementsGetting Acquainted with Your Printer The options appear shaded in the above illustrationPrinter Parts Front ViewGetting Acquainted with Your Printer Front View with Options Rear View with OptionsGetting Acquainted with Your Printer Network Printing Network Connection TheoryNetwork Connection Using DHCP the MENU CONNECTION SETUP NETWORK SETUP TCP/IP DHCP/BOOTP menuMaking the Connection Ethernet InterfaceSetting the Address Manually Network ConnectionNetwork Connection BOOTP Network PrintingNetwork Printing DHCPHTTP LPD/LPRNetwork Printing Unicast, Multicast, and Broadcast SNMPPort SMTPAbout the Software PostScript Drivers PPD FilesSoftware and Documentation CD-ROM refer to the Phaser 6120 ReferencePCL Drivers UtilitiesSoftware and Documentation CD-ROM Reference Guide on the Software andSystem Requirements System RequirementsSelecting Driver Options/Defaults for Windows Selecting Driver Options/Defaults for WindowsWindows XP/Server 2003/2000/NT Windows Me/98SE Xerox Phaser 6120 PostScript Windows Me/98SE Xerox Phaser 6120 PCL6Selecting Driver Options/Defaults for Windows 9 Click Printing PreferencesEnabling Options for Macintosh Selecting Printing OptionsSelecting Printing Preferences Windows Enabling Options for MacintoshSaved Settings Selecting Options for an Individual Job WindowsPrinting Options for the PostScript and PCL Printer Driver Advanced Tab PostScript Printer Driver OnlyCover Page Setting Tab Selecting Printing OptionsBasic Tab Layout TabOverlay Tab Watermark TabQuality Tab Download Manager Application should be installed earlierPrinting Options for the Windows Me/98SE PostScript File Version TabPaper Tab Graphics TabPrinter Control Panel and Configuration Menu Control Panel Indicators and Keys About the Control PanelAbout the Control Panel ErrorToner Supply Indicators Y M C KR E A D Y About the Control PanelPrinting the Menu Map About the Control Panel2 Select Menu Map, and then press the Menu/Select key 3 Select Yes, and then press the Menu/Select keyPROOF/PRINT MENU MENUAbout the Control Panel Entering the Password About the Control PanelThe PRINT/DELETE selection screen appears PRINTABLE PAGES MENU YES /NO All factory default values are shown in bold About the Control PanelPAPER MENU PLAIN PAPERAbout the Control Panel LETTER/A4 OFF/ONAbout the Control Panel PLAIN PAPERYES/NO or not the page is printed again after recovering from aAbout the Control Panel If NO is selected and the specified paper tray runs outQUALITY MENU About the Control PanelYES/NO YES/NOIf YES is selected, image adjustments are performed If ON is selected, the image adjustments are appliedIf OFF is selected, image adjustments are not applied About the Control PanelCONNECTION SETUP MENU 192.168.1.2About the Control Panel YES/NOPhaser 0.0.0.0About the Control Panel YES/NOAbout the Control Panel YES/NOYES/NO SYSTEM DEFAULT MENU Select the printer description language when it cannotAbout the Control Panel If AUTO is selected, the printer automatically selectsCR=CR LF=CRLF About the Control PanelSelect the definitions of the CR/LF codes Select whether or not the PostScript format definitionsSYSADMIN About the Control PanelOFF/ON 15 MINUTES/30 MINUTES/1 HOUR/2 HOURSSERVICE MENU RESTOREAbout the Control Panel LANGUAGE MENU „ Swedish The default setting is EnglishAbout the Control Panel „ English „ Spanish „ French „ German „ Italian „ Portuguese „ DutchUsing Media Media Specifications Media SpecificationsWhat types and sizes of media can I load? MediaMedia Types Plain PaperMedia Types Thick Stock Media Types 43 lb. bond is also referred to as 90 lb. index stock Envelopes Media Types 43 lb. bond is also referred to as 90 lb. index stock Labels Media Types 43 lb. bond is also referred to as 90 lb. index stock Letterhead Media TypesUp to 500 sheets, depending on the Postcards Media TypesTransparencies Media Types Glossy Stock Media TypesWhat Is the Guaranteed Imageable Printable Area? When printing on glossy stock, the top margin is 10 mm 0.394 inMedia Types Page Margins Imageable Area-EnvelopesMedia Types The envelope print orientation is determined by your applicationLoading Media How do I load media?Loading Media Do not fan transparenciesTray 1 Multipurpose Tray Loading MediaLoading Plain Paper Loading Media 3 Load the paper face up in the tray4 Slide the media guides against the edges of the paper Other Media Loading EnvelopesLoading Media Loading Media 3 Slide the media guides to provide more space between them4 Load the envelopes flap side down in the tray Up to 10 envelopes can be loaded into the tray at one timeLoading Media 5 Slide the media guides against the edges of the envelopes6 Close the front panel of Tray 1, and then reattach the lid Loading Media 7 Pull the lever, and then open the top cover Do not touch the transfer belt Loading Media 8 Raise both green fuser separator levers9 Carefully close the top cover Loading Media a Pull the lever, and then open the top coverLoading Media b Lower both green fuser separator levers c Close the top coverLoading Labels/Postcard/Thick Stock/Glossy Stock and Transparency Loading MediaLoading Media Up to 50 sheets can be loaded into the tray at one timeTray Loading Plain PaperLoading Media 1 Pull out Tray 2 as far as possible 2 Lift up Tray 2 to remove itLoading Media 3 Remove the lid from Tray4 Press down the media pressure plate to lock it into place 5 Load the paper face up in the trayLoading Media 6 Reattach the lid to Tray100% Loading Media 7 Reinsert Tray 2 into the printerDuplexing How do I autoduplex?Duplexing Output Tray Output TrayMedia Storage How do I store media?Media Storage Replacing Supplies Replacing Consumables About Toner CartridgesReplacing Consumables Replacing Consumables Toner Cartridge TypeToner CartridgeReplacing Consumables „ Away from salty air and corrosive gases, such as aerosolsReplacing a Toner Cartridge Replacing ConsumablesPress Key Until Display ReadsReplacing Consumables PLEASE WAITREPLACE X TONER Then, it displays OPEN DOOR ANDReplacing Consumables Y yellow, and K black5 Prepare a new toner cartridge Replacing Consumables 6 Shake the cartridge a few times to distribute the toner7 Remove the cover from the toner roller Do not touch or scratch the toner rollerReplacing Consumables 9 Press down on the toner cartridge until it snaps into placeReplacing Consumables 10 Close the front cover 11 Carefully close the top coverReplacing Routine Maintenance Items Replacing Routine Maintenance ItemsReplacing the Imaging Unit Do not touch the transfer beltReplacing Routine Maintenance Items 3 Clean the laser lens by wiping it with a soft, dry cloth4 Prepare a new imaging unit Do not touch the drum on the imaging unitReplacing Routine Maintenance Items 5 Install the new imaging unit 6 Carefully close the top coverMaintaining the Printer Cleaning the Printer Cleaning the PrinterCleaning the Printer 20.5 kg 45 lbExterior Cleaning the PrinterControl Panel Printer ExteriorCleaning the Media Feed Roller and Laser Lens InteriorCleaning the Printer Do not touch the transfer beltCleaning the Printer 3 Clean the media feed rollers by wiping it with a soft, dry clothCleaning the Printer 4 Clean the laser lens by wiping them with a soft, dry cloth5 Reinstall the imaging unit Cleaning the Printer 6 Carefully close the top coverCleaning the Duplex Unit Feed Rollers Cleaning the Printer3 Clean the feed rollers by wiping them with a soft, dry cloth 2 Open the duplex coverCleaning the Printer 4 Carefully close the duplex coverCleaning the Media Feed Rollers for Tray Cleaning the PrinterCleaning the Printer 3 Clean the media feed rollers by wiping them with a soft, dry cloth4 Lift the printer and reinstall it on top of Tray Storing the Printer Storing the PrinterTroubleshooting Introduction IntroductionPrinting a Configuration Page READYPreventing Paper Jams Preventing Paper JamsUnderstanding the Media Path Understanding the Media PathClearing Paper Jams Clearing Paper JamsPaper Jam Messages and Clearing Procedures Clearing Paper JamsClearing a Paper Jam in the Printer Clearing Paper Jams Do not touch the transfer belt Clearing Paper Jams 3 Remove any jammed paper4 Reinstall the imaging unit Clearing Paper JamsClearing Paper Jams 5 Carefully close the top coverClearing a Paper Jam From Tray Clearing Paper JamsClearing Paper Jams 3 Remove any jammed paper4 Remove the lid from Tray 2, and then remove all paper from the tray 5 Fan the paper, and align its edgesClearing Paper Jams 6 Load the media in Tray 2, and attach the lid 7 Reinsert TrayClearing a Paper Jam from the Duplex Unit Clearing Paper Jams1 Open the duplex cover 2 Carefully pull out the jammed paper Always remove the jammed paper in the feed direction as shown onlySolving Problems with Paper Jams Solving Problems with Paper JamsSolving Problems with Paper Jams SymptomSolution CauseSolving Other Problems Solving Other ProblemsSolving Other Problems INCORRECT isSolving Other Problems SymptomSolution CauseSolving Other Problems Phaser 6120 Reference Guide on theSoftware and Documentation CD-ROMSolving Problems with Printing Quality Solving Problems with Printing QualitySolving Problems with Printing Quality SymptomSolution CauseSolving Problems with Printing Quality SymptomSolution CauseSolving Problems with Printing Quality SymptomSolution CauseSolving Problems with Printing Quality SymptomSolution CauseSolving Problems with Printing Quality SymptomSolution CauseStatus, Error, and Service Messages Status, Error, and Service MessagesStandard Status Messages Status, Error, and Service Messages PHASERPROCESSING STARTING SYSTEMError Messages Warning Status, Error, and Service MessagesCANNOT ROTATE CARTRIDGEStatus, Error, and Service Messages 1 MODE is set to AUTOCONTINUE is set to ON Error Messages Operator Call Status, Error, and Service MessagesStatus, Error, and Service Messages Service Messages Status, Error, and Service MessagesWeb Links Status, Error, and Service MessagesResource LinkInstalling Options Antistatic Protection IntroductionIntroduction It’s very important to protect the printer controller board from electrostatic damage while performing any task involving the controller boardInstalling a DIMM Dual In-Line Memory Module DIMMDual In-Line Memory Module DIMM If the duplex unit is installed, remove itDual In-Line Memory Module DIMM 2 Using a coin, remove the screw on the back of the printer3 Remove the rear panel 5 Reinstall the panel and tighten the screw If you removed the duplex unit in step 1, reinstall itDual In-Line Memory Module DIMM Installing a Hard Drive Hard DriveHard Drive If the duplex unit is installed, remove itHard Drive 3 Remove the rear panel4 Attach the mounting pin on the printer controller board 7 Reinstall the panel and tighten the screw If you removed the duplex unit in step 1, reinstall itHard Drive 5 Attach the spacer to the hard disk controller board9 Reconnect the power cord, and turn on the printer Hard Drive8 Reconnect all interface cables Installing the Duplex Unit Duplex UnitDuplex Unit Duplex Unit 2 Remove the two knockout plates 3 Prepare the duplex unit4 Install the duplex unit 5 Open the cover of the duplex unit Duplex UnitDuplex Unit Make sure that both knobs are securely locked7 Close the duplex cover Installing Tray TrayTray Be sure to place Tray 2 on a level surfaceTray Appendix User Safety Summary Electrical SafetyUser Safety Summary Laser Safety Maintenance SafetyUser Safety Summary Operational Safety Printing Safety GuidelinesOperational Guidelines Printer ClearanceMoving the Printer User Safety SummarySafety Specifications Technical SpecificationsSafety Specifications PrinterTechnical Specifications Technical Specifications Consumable Life Expectancy Chart Technical Specificationsneed to replace the transfer belt, contact a Xerox support representative. For theMaterial Safety Data Sheet Symbols Marked on ProductMaterial Safety Data Sheet Product Recycling and Disposal All CountriesEuropean Union Domestic/Household EnvironmentNorth America Other CountriesProduct Recycling and Disposal Professional/Business EnvironmentAppendix Regulatory Information English Only United States FCC RegulationsCanada Regulations European Union Declaration of ConformityLow Voltage Directive 73/23/EEC as amended Electromagnetic Compatibility Directive 89/336/EEC as amendedRegulatory Information English Only Index IndexDHCP, 7 Index Index