Xerox 6120 manual Solving Other Problems 119

Symptom	Cause	Solution
Printer resets or	The power cord is not	Turn off the printer, confirm that the
turns off	correctly plugged into	power cord is correctly plugged into the
frequently.	the outlet.	outlet, and then turn on the printer.
	A system error	Contact your local Xerox service
	occurred.	representative with the error
		information.
You are	Media or settings are	For autoduplexing, make sure that you
experiencing	not correct.	have a duplex unit installed.
duplex problems.
		Make sure that you are using correct
		media.
		„ See “Media Specifications” on page
		45.
		„ Do not duplex custom-sized media,
		envelopes, labels, postcards, thick
		stock, or transparencies.
		„ Make sure that you have not mixed
		media types in Tray 1.
		Make sure the duplex unit is installed
		and enabled in the Windows printer
		driver (Properties/Configure tab).
		In the printer driver (Layout/Print on
		Both Sides), choose "Double-Sided".
		For Pages/Sheet on duplexed pages,
		choose Collate only in the driver’s
		Basic Tab. Do not set collation in the
		application.
With Pages/Sheet	Both the driver and the	For Pages/Sheet on multiple copies,
on multiple copies,	application have been	choose Collate only in the driver’s
the output is	set for collation.	Basic Tab. Do not set collation in the
incorrect.		application.
You hear unusual	The printer is not level.	Place the printer on a flat, hard, level
noises.		surface.
	The tray is not	Remove the tray that you are printing
	installed correctly.	from and reinsert it completely into the
		printer.
	There is a foreign	Turn off the printer and remove the
	object stuck inside the	object. If you cannot remove it, contact
	printer.	Technical Support.

Solving Other Problems 119