17 Problem Solving

SMB

This section explains the troubleshooting procedures and restrictions while using an SMB environment.

Troubleshooting

This section explains what to do when a problem occurs while using SMB. The possible causes, confirmation methods, and actions are as follows.

When the machine is not found from client computers

Cause

Confirmation Method

Action

 

 

 

 

 

 

The transport protocol is

When selecting [Searching

Match the SMB transport

different between the client

as another computer] ([Start]

protocol between the

and the machine.

> [Find] > [Computer]) on the

machine and each client.

 

client, the machine can be

 

 

found. When opening the

 

 

network computer to search

 

 

for the machine, it cannot be

 

 

found.

 

 

 

 

The network (subnet) is

When selecting [Searching

Set up the machine and client

invalid.

as another computer] ([Start]

computers in the same

 

> [Find] > [Computer]) on the

networks.

 

client, the machine can be

 

 

found. When opening the

 

 

network computer to search

 

 

for the machine, it cannot be

 

 

found.

 

 

 

 

The host name specified for

Check if the host name is

Use CentreWare Internet

the machine is already

duplicated in the SMB status

Services to change the host

defined for a different

information of the System

name to a different name, or

machine.

Settings List.

reset the machine settings to

 

 

the initial values.

 

 

 

The function to search for

Check if Windows Vista

Edit the file “hosts” saved in

computer names is not

displays the machine in a list

“C:\Windows\system32\driver

available in IPv6

of networked computers.

\etc” to associate the

environment.

 

computer name with the IPv6

 

 

address, and then type

 

 

“\\computer name” in the

 

 

Address bar on Explorer.

 

 

 

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Xerox WorkCentre 7232/7242 System Administration Guide

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Xerox 7232, 7242 Troubleshooting, When the machine is not found from client computers, Cause Confirmation Method Action

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