Xerox 752 manual Troubleshooting, Problem The scanner won’t scan. What’s wrong?

Maintenance

Troubleshooting

In addition to the troubleshooting information contained in this section, please see the Readme file on your installation DVD. The Readme file contains additional information that may help you diagnose problems with the scanner.

If you try the troubleshooting procedures described in this section and in the Readme file, and the scanner still has problems, you may have a malfunctioning scanner. Refer to the technical support card that you received with your scanner. Also visit our web site at www.xeroxscanners.com for additional technical information.

Problem: The scanner won’t scan. What’s wrong?

Check for one of these possible problems:

•Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure the cables are plugged in securely.

•Is the scanner’s status light on? Turn on the scanner’s power. If the status light doesn’t come on, plug the power supply into another electrical outlet.

•Did you restart the computer after installing the software? If you didn’t restart the computer, it may not have loaded all of the software files. Try restarting your computer.

•Did you plug the scanner into a USB hub? If you’re using a USB hub to connect the scanner, the hub must have its own power supply. If the hub does not have its own power supply, plug the scanner into a USB port on the computer.

•Did you select another scanning source in the scanning application? If you use multiple devices with your computer you may have selected another source for images. Start the application and then make sure Xerox DocuMate 752 is selected as the scanner.

Problem: The installation will not complete successfully. If installation finishes, the scanner’s One Touch 4.0 options do not seem to work properly. What do I do?

A likely cause is that some driver programs are already installed on your computer for another scanner. They are interfering with the installation and One Touch options, and you need to remove those other drivers and re-install your Xerox DocuMate 752 scanner. Please see the documentation that you received with the other scanner for the steps to remove its driver programs. You can also use the basic steps in the section “Uninstalling Your Scanner” on

106 DocuMate 752 Scanner User’s Guide