AT&T merlin legend manual F H J L

A customized square configuration is the most appropriate system arrangement for Ultimate Motors’ varied communication requirements. The administrator assigns the three WATS lines and three of the eight local lines to the sales and clerical staff. The service department voice terminals get three different local lines and the Foreign Exchange line. The seventh local line is assigned to the voice terminal at the parts desk, and the eighth is assigned as a personal line at the manager’s voice terminal. The figure below illustrates this type of configuration.

Telephone Lines of Automobile Dealership

B D F H J L

A	C	E	G	I	K
l	I	I	I	I	l
			●

Service

(Lines A, B, C, D)

Sales and office (Lines F, G, H, 1, J, K)

	Parts	Manager
	(Line E)	(Line L)
EXAMPLE OF CUSTOMIZED SQUARE CONFIGURATION

As the figure shows, this type of system provides complete flexibility in line assign- ment. You can assign lines to any available buttons on a voice terminal, in any order you wish. A person in a customized square system does not have to have a line assigned to his or her voice terminal in order to answer a ringing, parked, or held call on that line. Say that a customer calls on the in-state WATS line to ask if Ultimate has a particular gasket in stock. The salesperson who receives the call notifies the parts desk of the call. The parts clerk can use the Line Pickup feature described on page 71 to answer the call. If a voice terminal in the service area is ringing and nobody is free at the moment to answer it, someone in the adjacent office area can use the Call Pickup feature described on page 76 to answer the call.

Pages 27 through 30 explain how to assign lines to buttons on voice terminals in a customized square configuration.

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