ASSIGNING COVER BUTTONS
The Call Coverage feature is useful for people who cover calls for others with whom they do not share lines. A Cover button permits coverage of all lines on a voice ter- minal regardless of whether the covering voice terminal shares lines with the covered voice terminal. The lights next to a Cover button work like those next to any line but- ton, but you cannot use a Cover button to make a call. If you are assigning Cover buttons for the first time, please read the following information.
●A Cover button may be programmed for primary or secondary coverage. Sup- pose that you assign Jim primary coverage for Susan’s voice terminal (see diagram below). Then each time a call rings at Susan’s voice terminal it also rings at Jim’s voice terminal. To make certain that Susan’s calls are answered when both Susan and Jim are away from their desks, you assign secondary coverage with delayed ring for Susan’s voice terminal to Bill. This means that when a call comes in for Susan, it rings at Susan’s voice terminal and at Jim’s voice terminal, then starts ringing at Bill’s voice terminal on the fifth ring. Jim’s
calls do not ring at Bill’s voice terminal, however, unless you assign Call Coverage for Jim’s calls to Bill. With this system, up to six people can have Cover buttons for a single voice terminal.
Same call rings
at Jim’s voice terminal.
If call isn't answered at Susan's or Jim;s voice terminal after 4 rings, it begins to ring at Bill's voice terminal as well.
Susan
J i m |
| B i l l |
|
|
|
Jim provides | Bill provides |
primary | secondary |
coverage for Susan. | coverage for Susan. |
PRIMARY AND SECONDARY COVERAGE |
|
●You will probably always want to program a delayed ring for the voice terminal providing secondary coverage. You can program the voice terminal providing primary coverage with an immediate or a delayed ring, depending on the users’ preferences. Immediate and delayed ring are described on page 68.
●Assign primary coverage to someone who must screen a
●Assign secondary coverage to anyone who is a second backup for the covered voice terminal, such as a personal secretary who covers calls for a group secretary when the group secretary doesn’t answer calls for which he or she has a primary Cover button. In most cases, a secondary Cover button would be programmed for delayed ring.
●If all calls in your business come in through the attendant console, a Cover but- ton for the console set to no ring is useful for people who sometimes work dur- ing times when the attendant is not on duty. In this way, they can tell by the flashing green light that someone is calling, and they can answer the call if they want to, but do not have to be bothered by ringing during regular business hours.
69
