AT&T merlin legend manual Fixed Features

Fixed Features

Feature	Description
Call Park	Put a call on a special kind of hold so the call can be picked up at any voice terminal.
(See also Loudspeaker	● Using Call Park, an attendant trying to locate someone can park a call and page the
	person. The person can take the call at any voice terminal using the Line Pickup or
Page.)
	Call Pickup feature.
Call Pickup	Answer a call for one voice terminal from another voice terminal. This feature can be
(See also Call Park,	programmed onto a button at any voice terminal.
	● Answer another person’s voice terminal without leaving your desk.
Loudspeaker Page, Night
	● Use this feature to retrieve parked and held calls and to pick up Night Service calls.
Service.)
Call Waiting	When you are busy with a call, listen for a brief ring or voice announcement from your
	speaker and watch for a flashing greenliight that tells you a call is ringing on another
	line at your voice terminal.
Conference	Make conference tails that include as many as five people-the originator of the call,
	two people on intercom lines, and two people on outside lines.
	● Conference the calling person to someone outside the system, put the call on hold,
	and be free to do other business.
	● Make long distance calls from outside by calling your office and being conference
	to a WATS line.
Distinctive Ringing	Hear different ringing patterns for outside, transferred, and intercom calls.
	● identify the type of call and answer it accordingly.
Drop	Disconnect one person at a time from a conference call, or drop a busy or unanswered
	line when you are trying to set up a conference call.
Group Listening	Let others in the room hear a caller through your voice terminal’s speaker.
Speaker
(See also Hands-Free Unit.)
Hold	Keep someone on the line so you can answer a second tail or attend to another matter.
	The green light next to the line button holding your call flashes rapidly. The green lights
(See also Music-on-Hold.)	next to line buttons on which others are holding tails flash at a slower rate.
Automatic Hold Release	Know immediately when a person on hold hangs up because the greenliight next to the
	line button goes off.
Automatic Hold	Hear a brief ring once every minute when you have a call on hold.
Reminder
Intercom	Call people in your business using 2-digit numbers.
	● Signal others by ringing or voice announcement without cutting off your active tails
	or theirs.
Intercom-Ring	Intercom tail comes in with a distinctive ring.
Intercom-Voice	Make or receive short announcements using a MERLIN system voice terminal.
(See also Voice An-	● Announce calls before transferring them.
nouncement Disable.)
Line Pickup	Answer a tail on a specific line that is ringing, parked, or on hold at one voice terminal
	by picking up the line at another voice terminal or the attendant console. This feature
	can be programmed onto a button at any voice terminal.
Line Request	Request a busy line, and receive a signal when the line becomes available.
Message Waiting	See a green light beside Message when your system attendant has a message for you.
(See also Send Message.)

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