Help
Fax Problem | Solution |
Blank unit display. | • Check that the power cord is properly connected |
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The unit does not answer incoming calls after several rings.
•The FAX icon may be off: check the receive mode (Manual/automatic).
•Check the number of rings.
•Configure the unit for “private network” (see the sections headed ÔRing settingsÕ and
ÔNetwork and dial settingsÕ in the ÔSetting upÕ chapter).
Blank photocopies. | • The document was positioned facing the wrong way round in the feeder. |
The telephone exchange does not recognise the number dialled.
• Check that the the telephone cord is properly plugged in.
The terminal does not ring. | • The TEL icon is flashing: |
| ÔSetting the ringing toneÕ in the Setting upÕ chapter). |
The telephone does not work.
•The mains may be down.
•Check that the telephone line cord is properly connected.
One or more vertical black lines on documents copied locally or sent.
•Open the cover and clean the scanning
The unit displays the following messages: |
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OUT OF PAPER | • Insert more paper in the paper feeder. |
PRINTER COVER | • Close the rear cover. |
PAPER JAM | • Open the rear cover to access the paper circuit. Check that the rear cover is properly |
| secured after closing it. |
OVERHEATING | • The last documents printed out are blackened; the printer’s temperature is too high. |
| Wait a few minutes for it to cool down |
GAUGE EMPTY | • You may have forgotten to replace the gauge smartcard when you put in the ink ribbon. |
MISSING GAUGE | • Open the gauge housing flap and check that the gauge smartcard is inserted and |
| correctly positioned. |
CHANGE RIBBON | • No ink ribbon left: install a new ribbon and gauge. |
REMOVE DOCUMENT | • Open the front cover and check the document circuit. |
MEMORY FULL | • Print out faxes received and/or listen to the voice messages |
| (model with |
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Other | • Disconnect your unit from the mains and reconnect it. If the problem persists, contact |
| our Helpline on 0845 603 1066. |
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