Jam message fails to turn off, 10-77 | Canon FY8-13EX-000, NP6218

CHAPTER 10 TROUBLESHOOTING

29 The jam message fails to turn off.

Cause	Step	Checks	Results	Action

Paper	1	Identify which sensor has	YES	Remove the paper.
		detected the jam in ‘No. 107’ of
		service mode (jam history). Is
		paper found near the sensor?

Sensor	2	Is the sensor identified in step 1	NO	Check the lever and the
		normal? (See p. 10-36.)		wiring; if normal, replace
				the sensor.

DC controller			YES	Replace the DC
PCB				controller PCB.

COPYRIGHT © 1997 CANON INC.

CANON NP6218 REV. 0 MAY 1997 PRINTED IN JAPAN (IMPRIME AU JAPON)

10-77

Image 341

Canon FY8-13EX-000, NP6218 service manual Jam message fails to turn off, 10-77

Contents

FY8-13EX-000 Copyright 1997 Canon INC Introduction Copyright 1997 Canon INC Iii System Configuration General Description Copyright 1997 Canon INC Contents Image Formation System Exposure System Vii PICK-UP/FEEDING System Viii Fixing System EXTERNALS/AUXILIARY Mechanisms InstallationMaintenance and Servicing II. Standards and ADJUSTMENTS..10-5 Troubleshooting Arrangement and Functions Xii Appendix Chapter General Description Practical basic features FeaturesMultiple front loading and multifeeder for space saving Office amenities and ecology Copier II. SpecificationsType System Features 201 Standard Reproduction Ratios Others 202 Copying Speed Cassette Feeding Module-B2/Cassette Feeding Module-A2 Exterior View III. Names of Parts Body Cross Section Cassette Feeding Module-A2 Control Panel IV. Operation Operation Mode Making Two-Sided/Overlay Copies manual Outline User Mode Changing the Auto Power-Off Time Common Operations Keys to Use in User ModeOperation Changing the Auto Clear Time Reference Zoom Fine-Adjustment Turning On and Off the Auto Cassette Change Mechanism Cleaning the Feeder with ADF installed-option Initializing User Mode Selecting the Density Adjustment Method for Standard Mode Quick Guide to User Mode Handling the Toner Bottle VI. Routine Maintenance by the User Outline VII. Image Formation General Description General Description Copyright 1997 Canon INC Chapter Basic Operation Functional Construction Basic Construction CPU Outline of the Electrical Circuitry Stby Intr Scfw Scrv Lstr AER Basic Sequence of Operations 2 copies continuous, AE Mechanism Main Motor Control Circuit Inputs to the DC Controller PCB 1/3 Inputs to the DC Controller PCB CSZ3 CSZ4 Inputs to the DC Controller PCB 2/3 Inputs to the DC Controller PCB 3/3 Outputs from the DC Controller PCB 1/3 Outputs from the DC Controller PCB Mfpucld Outputs from the DC Controller PCB 2/3 Hefd Outputs from the DC Controller PCB 3/3 CS2 Inputs to and Outputs from the 1-Cassette Unit Driver PCB C3VPD Inputs to and Outputs from the 2-Cassette Unit Driver PCB C2PUCLD Basic Operation Copyright 1997 Canon INC Chapter Exposure System Varying the Reproduction Ratio II. Lens Drive System Chsld Driving the Lens Motor Lens Motor Drive CircuitKeeping the Lens Motor Stationary Stby Intr Scfw Scrv Lstr AER Basic Sequence of Operations lens drive system non-Direct Driving the Scanner III. Scanning Drive System Basic Sequence of Operations scanner Relationship between the Scanner Sensor and Signals Driving the Scanner Motor Outline Exposure System Detaching the Scanner Drive Motor IV. Disassembly and AssemblyScanner Drive Assembly Detaching the Scanner Cable Exposure System Assembling the Mirror Position Tool Routing the Scanner Cable Set screws Loosen the set Screw to free Totation Pulley Hook Wirespring Cable Frontrear Cleaning the Scanner No Mirror Detaching the Lens Drive Motor Lens Drive Assembly Exposure System Routing the Lens Cable 421 Lens Drive Assembly Adjusting the Position of the Change Solenoid Exposure System Copyright 1997 Canon INC Chapter Image Formation System Processes Composite Power Supply PCB DC controller PCB T101 On on Basic Sequence of Operations image formation system Flprht Controlling the Scanning Lamp Pre-Heating Control scanning lamp Turning On and Off the Scanning Lamp OFF Controlling the Intensity of the Scanning Lamp FL1 Controlling the Fluorescent Lamp Heater Fluorescent Lamp Protection Mechanism Fluorescent Lamp Automatic Mpwm Controlling the Primary Charging Roller Bias Turning On and Off the Primary Charging Roller Bias Image Formation System Controlling the Transfer Roller Bias Cleaning BiasTransfer Bias Reference Bias Atvc Tfwon Tfwpwm Tfws Trevon Turning On and Off the Transfer Roller Bias Current Limiter Circuit cleaning biasControlling the Transfer Bias to a Constant Voltage Current Limiter Circuit transfer bias Controlling the Static Eliminator Bias Ensuring Proper Separation of Thin Paper Switching the Static Eliminator Bias Voltage Level Bssld Controlling Blank Exposure Blanking Whiting of Non-Image Areas for Reduction Primary Charging Roller Cleaning Operation Controlling the Primary Corona Roller Cleaning Mechanism Releasing the Transfer Roller II. Developing Assembly and Cleaning Assembly Controlling the Toner Level Detection Stby Mpwm Controlling the Development Bias Turning On and Off the AC Component of the Development Bias Control Method Automatic Control of Copy Density 207 Area Read by the AE Sensor Reference AE Adjustment Detaching the Scanning Lamp/Fluorescent Lamp Heater III. Disassembly and AssemblyIllumination Assembly Image Formation System ~5mm 60mm 306 front view Detaching the Blank Exposure Assembly Detaching the Blank Exposure Lamp Detaching the Blank Shutter Solenoid 314a Positioning the Blank Shutter Solenoid Positioning the Left/Right Margin Routing the Blanking Cable Detaching the Drum Unit Drum Unit Cleaning Detaching the Primary Corona Assembly Primary Corona Assembly Cleaning the Cleaning Pad and the Primary Corona Roller Positioning the Solenoid for the Primary Charging Roller Attaching the Drum Heater Transfer Charging AssemblyDetaching the Transfer Roller Image Formation System Image Formation System Developing System Removing the Developing AssemblyRemoving the Blade Assembly Removing the Developing Cylinder Side Seal Image Formation System Image Formation System Installing the Side Seal and the Blade Assembly Image Formation System Chapter PICK-UP/FEEDING System PICK-UP/FEEDING System PS4 II. PICK-UP Operation Copier Sequence of Operations pick-up/feeding assembly A4, 2 copies Pick-Up Operation III. PICK-UP from the Cassette Feeding MODULE-A2 Intr Scfw Scrv Scfw Scrv Lstr Sequence of Operations cassette 2 A4, 2 copies PS5 IV. Multifeeder Identifying the Size of Paper on the Multifeeder Intr Scfw Scrv Scfw Lstr Sequence of Operations multifeeder A4, 2 copies Identifying the Cassette Size Guide plate horizontal Paper size lever Guide plate vertical VI. Identifying Jams Pre-Registration Delay Jam Pre-Registration Stationary Jam Pre-Registration Timing Jam Separation Stationary Jam Separation Delay Jam Delivery Stationary Jam Delivery Delay Jam Detaching the Pick-Up Roller Unit VII. Disassembly and AssemblyPick-Up Assembly PICK-UP/FEEDING System PICK-UP/FEEDING System Detaching the Pick-Up Roller Detaching the Pick-Up Clutch Points to Note When Attaching the Pick-Up Roller Detaching the Separation Pad Pick-Up from the Cassette Adjusting the Left/Right Registration Detaching the Multifeeder Assembly Multifeeder Assembly Detaching the Multifeeder Pick-Up Roller Unit Detaching the Multifeeder Pick-Up Roller Front of copier Detaching the Multifeeder Drive Unit Detaching the Multifeeder Clutch Positioning the Multifeeder Assembly paper guide plate cam Adjusting the Left/Right Registration Detaching the Upper Registration Roller Registration Roller AssemblyDetaching the Registration Clutch PICK-UP/FEEDING System Detaching the Lower Registration Roller Detaching the Feeding Belt Feeding Assembly PICK-UP/FEEDING System Detaching/Attaching the Pick-Up Roller Cassette Feeding ModuleDetaching the Copier from the Cassette Feeding Module Chapter Fixing System Basic Operations Pwsw Controlling the Fixing Heater Temperature Reference Controlling the Supply Power for the Fixing Heater Protection Mechanism Detecting Overheating at the End of the Fixing HeaterThermistor TH1, TH2 Thermal Fuse FU1 Correcting Displacement of the Fixing Film OFF Fixing System Controlling the Fixing Film Motor Construction1 II. Disassembly and AssemblyFixing Assembly Detaching the Upper Fixing Unit Fixing System Fixing System Fixing System Fixing System Fixing System Fixing System Fixing System Points to Note When Attaching the Heater Connector Points to Note When Attaching the Fixing Film Adjusting the Fixing Film Drive Roller Pressure Points to Note When Replacing the Fixing Upper Unit Fixing System Detaching the Lower Fixing Unit Fixing System Adjusting the Lower Fixing Roller Nip Measuring the Nip Delivery Assembly Fixing System Copyright 1997 Canon INC Chapter Power Supply Power Supply Circuit Assembly EXTERNALS/AUXILIARY Mechanisms Copyright 1997 Canon INC Error in the High-Voltage Output Data Detecting Errors in the Power Supply PCBLow-Voltage Output Data Error Overcurrent in the Low-voltage Power Supply Protection Mechanisms for the Power Supply Circuit External Covers Cover EXTERNALS/AUXILIARY Mechanisms Detaching the Control Panel Detaching the Exhaust Fan Fans Detaching the Main Motor Unit Main Motor/Main Drive AssemblyDetaching the Main Drive Assembly EXTERNALS/AUXILIARY Mechanisms Routing the Drive Belt Detaching the Pick-Up Drive Unit Cassette unit Detaching the Cassette Motor Detaching the Cassette Driver PCB Detaching the DC Controller PCB Points to Note When Replacing the DC Controller PCBDC Controller PCB Detaching the Composite Power Supply PCB Composite Power Supply PCB EXTERNALS/AUXILIARY Mechanisms Points to Note When Handling the Composite Power Supply PCB Points to Note When Replacing the Intensity Sensor Points to Note When Replacing the AE SensorAE Sensor PCB Intensity Sensor PCB EXTERNALS/AUXILIARY Mechanisms Copyright 1997 Canon INC Chapter Installation Selecting the Site Unpacking and Removing Fixings II. Unpacking and Installing the Copier Installation Installation Turning On the Copier Installation Installation Checking the Images and Operations Attaching the Drum Unit Changing the Cassette Size A5 R A4 Set the paper size plates selected in step Direct position refers to III. Relocating the Copier IV. Replacing the Drum Unit Go through the following when replacing the drum unit Installation Installation Installing the Control Card IV N Installation Unpacking VI. Cassette Heater KIT 5 Installation PROCE- Dure Installation to a Cassette Feeding Module-A2/B2 Screws Tie-wrap Connector Cord clamp Copiers connector Molded member Copiers base plate Relay harness Installation VII. Installing the Remote Diagnostic Device Installation to the Copier Installation Installation SW2 SW3 LED1 LED2 LED3 BAT1 AII Bits on SW2 Setting SW2-3 Shift bit 6 of the DIP switch 2 !9on the RDD’s PCB to OFF Installation Installation Installation Chapter Maintenance and Servicing Periodically Replaced Parts Periodically Replaced Parts II. Durables Pick-up roller FB2-2251-000 100,000 III. Periodical Servicing IV. Servicing Chart Maintenance and Servicing Chapter Troubleshooting 10-1 Guide to Troubleshooting Tables 10-2 10-3 Maintenance and InspectionImage Adjustment Basic Procedure 10-4 Periodical Servicing 10-5 II. Standards and AdjustmentsImage Adjustment 10-6 10-7 10-8 10-9 Adjusting the Left/Right Margin No left/right margin 10-10 Adjusting the Scanning Lamp Intensity 10-11 10-12 210 DC Controller PCB 10-13 10-14 10-15 Exposure SystemRouting the Scanner Drive Cable 10-16 10-17 Adjusting the Scanner Cable TensionAssembling the Mirror Positioning Tool 10-18 10-19 220 front view 10-20 Positioning the Change Solenoid 10-21 Image Formation System 10-22 Routing the Blank Shutter Cable 10-23 After Replacing the Drum Unit 10-24 Orientation of the Pick-Up Roller Pick-Up/Feeding SystemOrientation of the Multifeeder Pick-Up Roller 10-25 10-26 Positioning the Paper Guide Plate Cam multifeeder 10-27 Fixing System 10-28 236 rear view 10-29 Points to Note after Replacing the Fixing Upper Unit 10-30 Adjusting the Nip 10-31 Storing the Fixing Heater Resistance 240 Heater Stay Side Plate rear 10-32 Setting the Fixing Heater Temperature Control Value 10-33 Example 10-34 After Replacing the PCB ElectricalClearing the Back-Up RAM 10-35 10-36 Checking the Photointerrupters 10-37 Copier PS9 10-38 10-39 Cassette Feeding Unit 10-40 10-41 10-42 10-43 Adjusting the Multifeeder Paper Width Sensor 10-44 Setting the Paper Size for the Universal Cassette Initial Checks III. Troubleshooting Image Faults 10-46 10-47 10-48 Samples of Image Faults 10-49 Troubleshooting Faulty ImagesCopy is too light half-tone only 10-50 10-51 10-52 10-53 Copy is foggy overall 10-54 Copy has black lines vertical, fine 10-55 Copy has white spot vertical Copy has white lines vertical 10-56 Copy has white spots horizontal 10-57 Back of the copy is soiled 10-58 Copy has a fixing fault15, 16, 17 The leading edge of the copy is displaced 10-59 Copy has a blurred image 10-60 Copy is foggy horizontal 10-61 Copy has poor sharpness 10-62 Copy is blankCopy is solid black Troubleshooting Malfunctions IV. Troubleshooting MalfunctionsE000 10-63 10-64 E001E002, E003 10-65 E004E007 10-66 E010E030 10-67 E064E202 keys on control panel invalidated 11. E220 10. E21012. E240 10-68 14. E710, E711, E712, E717 13. E26115. E803 10-69 10-70 AC power supply is absent 10-71 DC power supply is absent 10-72 Blank shutter fails to movePhotosensitive drum fails to rotate 10-73 Pick-up operation fails from cassettePick-up operation from the multifeeder fails 10-74 Scanner fails to move forward/in reverseRegistration roller fails to rotate 10-75 Scanning lamp fails to turn onLens fails to move Fixing heater fails to operate Add paper indicator fails to turn offPre-exposure lamp fails to turn on 10-76 10-77 Jam message fails to turn off 10-78 Troubleshooting Feeding ProblemsJams copy paper 10-79 Pick-Up Assembly Fixing/Delivery Assembly Separation/Feeding Assembly Double feeding Feeding FaultsWrinkling 10-81 10-82 VI ARRANGEMENT/FUNCTIONS of the Electrical PartsSensors 10-83 10-84 Clutches, Solenoids, and Switches 10-85 10-86 Motors, Heaters, and Lamps 10-87 10-88 PCBs 10-89 10-90 Cassette Feeding Module A2 10-91 Photointerrupter 10-92 Variable Resistors VR and Check Pins by PCBDC controller PCB 10-93 Composite power supply PCB Using Service Mode VII. Service ModeActivating Service Mode 10-94 Using Adjustment Mode 3 and Specification Mode Selecting a Service ModeUsing Operation/Inspection Mode Clearing Stored Error Code 10-96 Recording on the Service Mode Label 10-97 Control Display Mode 10-98 10-99 O Mode 10-100 No /202/203/204 Port C Digital Display 10-101 Port H Display 10-102 Adjustment Mode 10-103 10-104 10-105 Operation/Inspection Mode 10-106 10-107 Specification Settings Mode 10-108 Counter Mode 10-109 VIII. Self Diagnosis 10-110 E003 10-111 E210 10-112 10-113 E400 10-114 E500 10-115 10-116 Appendix A4, 2 copies, Direct, from copier cassette General Timing Chart Signals and Abbreviations Signals and Abbreviations General Circuit Diagram Copyright 1997 Canon INC Special Tools MEK SOLVENTS/OILS Canon INC This publication is printed on 70% reprocessed paper