Diagnostic Functions Getting Help | Fujitsu DL3750+/3850+ specs

TROUBLE-SHOOTING

DIAGNOSTIC FUNCTIONS

GETTING HELP

The printer diagnostic functions are SELF-TST, HEX-DUMP, and V-ALMNT.

•SELF-TST tells you whether the printer hardware is functioning correctly. If the printer hardware is functional, any problems you are having are probably caused by incorrect printer settings, incorrect software settings, the interface, or the computer.

•HEX-DUMP allows you to determine whether the computer is sending the correct commands to the printer, and whether the printer is executing the commands correctly. This function is useful to programmers or others who understand how to interpret hex dumps.

•V-ALMNT allows you to check and, if necessary, correct the printer’s vertical print alignment.

For details on using these functions, all of which are available in the printer setup mode, see the section Using the Diagnostic Functions in Chapter 5.

If you are not able to correct a problem using this chapter, contact your dealer for assistance. Be prepared to provide the following information:

•The printer number is on the rating label on the right side of the printer. The serial number and date of manufacture are on the label on the rear of the printer.

•Description of the problem

•Type of interface you are using

•Names of your software packages

•List of the printer default settings. To print the default settings, see the section Printing a List of Selected Options in Chapter 5.

7-10	User's Manual

Image 158

Fujitsu DL3750+/3850+ manual Diagnostic Functions Getting Help

Contents

Page Page Fujitsu DL3750+/3850+ Using This Product in High-risk Situations Important Note to UsersPage Bescheinigung des Herstellers/Importeurs Energy Saving CE Declaration Trademark Acknowledgement About this Manual Printer Models and Options Organization Conventions For Experienced Users Table of Contents Printing Using Setup Mode Installing Options Appendix a Supplies and Options Appendix F Resident Font Glossary of Terms Quick Reference Control panel Printer Operations Normal Mode Operation Online Offline Required Response Features Dot matrix printer Introduction Options Location Setting UPSelecting a Good Setting UP Checking items received Removing the shipping restraint cardboard Checking Options and Supplies Installing the Cut Sheet Stand Installing the cut sheet stand Installing the Ribbon Cartridge Preparing to install the ribbon Installing the ribbon cartridge Preparing the ribbon cartridge Setting Up Handling Paper Printing Setup Mode Printer components front and right Getting AcquaintedWith Your Printer Printer components rear Cord Connecting the power cord Loading Paper for the Self-Test Testing the PrinterOffline Loading a sheet of paper Printing the Self-Test Starting the self-test Sample self-test To exit demo mode, turn the printer off Demo pattern Selecting a Parallel Interface Cable Connecting the PrinterTo Your Computer Selecting a Serial Interface Cable Selecting a LAN cable Connecting the Interface CableSelecting a USB Cable Opening the shutter Removing the shutter Attaching the shutter Connecting the interface cable For Experienced Users Turn the printer on and load a sheet of paper Initial printout in setup modeEnter setup mode Select the MENU1 function Select an emulation Online Exit setup mode to save the emulationPrinting a Sample Exit MENU1 Setting UP Using MS-DOS to Specify Serial Interface Settings Mode LPT1=COM1 Installing Printer Driver Setting UP Paper Handling Selecting Paper Printer levers and buttons Overview of PaperOperations Levers and Buttons Used for Paper Handling Lever/Button Purpose Action Adjusting the paper thickness lever Number of Copies Setting *2 Including the Original *1 Paper Thickness Lever SettingsUsing Single Sheets Loading a Single Sheet of Paper Adjusting the left margin Preparing to load a sheet of paper Loading a sheet of paper Forms Using ContinuousEjecting Single Sheets Placement of continuous forms Good placementBad placement Positioning the Paper Stack Preparing to load continuous forms paper Paper thickness lever settingLoading Continuous Forms Positioning the tractors Ajusting the left margin Setting the back cover Adjusting the Tear OFF position Adjustment procedure Installing the Tractor Unit Unloading Continuous Forms Tearing Off Continuous Forms Tearing off continuous forms Line Feed/Form Feed Load Position AdjustFeeding Positioning Paper Switching to Single Sheets Failure to retract the forms paper will cause paper jams Multipart Forms Switching to Continuous FormsTips on Paper Handling General Tips Envelopes Labels Paper Handling Printing Selecting Print Printer control panel Using Commercial SoftwareUsing the Control Panel Selecting MENU1 or MENU2 MENU1 and MENU2 Settings MENU1 MENU2 Stopping Printing Starting or Stopping PrintingStarting Printing Resuming from a Paper-Out Printing the remaining lines on a Continuing printing after supplying paper Resuming after an Area Over warning Removing Continuous Forms Removing Printed Pages Clearing the Print BufferRemoving Single Sheets Using Setup Mode HOW to USE this Chapter Entering Setup Mode Initial printout in setup mode Overview of Setup Mode Setup Mode Functions SELF-TST DefaultList HEX-DUMP Select the MENU2 function Setup Mode ExampleLoad continuous forms paper Enter setup mode Summary of setup mode Change the font to Prestige Elite Exit setup mode, saving the new font and pitchSelect the current emulation Select the current print quality Points to Remember Selected Options Printer tear-off feature Tear OFF buttonPrinting a List Select the List function Printout of factory defaults using List Options to Change System and printer accessory compatibilityDeciding Which Required Options See the section Changing Hardware Adjustment Options later in thisSee the section Changing Configuration See the section Changing Print Position Using Setup Mode MENU1 and MENU2 Items and Options Options are reset to the factoryDefaults for that emulation MENU1 Options Description MENU2 Items Quality Font TIMLS-N TIMLS-B TIMLS-I DOWNLD#RAM Letter Lpi Lpi double spacing None Italics Condnsd Shadow Bold CHAR-HAttrib LFT-END MENU1Options Description MENU2 Items ## Colm TOP-MRG ## Line German LangugeUSA Swedish Polish Languge SlovSLOV-T POLSH-T Spanish Languge FrenchItalian DANISH1 Italic CHR-SETSET Graphic CR-CODE CR only EnableDisable CR & LF Rghtend Wrap OVR-PRT Procedure Select the MENU1 or MENU2 function Resetting MENU1 and MENU2 Exit MENU1 or MENU2 Options Description Items Changing HardwareHardwre Items and Options Print buffer Download buffer With 128KB selected, the printer 0BYTE option is recommendedOnly for graphics application Cannot accept any download font Data bits Parity bit Stop bits Options DescriptionNumber REV-CHL XON/XOFDTR DSR Ignore Select the Hardwre function Select an option for the selected item Changing Print Position Adjustment Options Adjust Items and Options Adjust Graphic *1 Cntadjl Adjust Items and Options Select an option from 1/6IN to 66/6IN Select the Adjust functionExit the Adjust function Changing Configuration OptionsConfig Items and Options Perforation spacing Setting does not match the actualPositioning will fail if the page length Loadtim CutloadButton Decode ON-LOAD SetupAreacnt Offline Edge CONT-PETractor Gather SKIP-PR Driver Select an option Select the Config functionExit the Config function Print the Function menu Settings are usedExiting and Saving Select the Save & END function Resetting Factory Defaults Resetting DefaultsResetting Power-On Defaults Resetting Factory Defaults in MENU1 and MENU2 Functions Using the DiagnosticSelect the Default function Handling Paper Examine the self-test Printing Hex DumpsSelect the SELF-TST function Exit the SELF-TST function Select the HEX-DUMP function Print the hex dump Sample hex dump Exit the HEX-DUMP function Checking Vertical Print Alignment V-ALMNT Adjust the vertical print alignment at draft speed Adjust the vertical print alignment at letter quality speedAdjust the vertical print alignment at correspondence speed Select the V-ALMNT function Exit the V-ALMNT function To exit the V-ALMNT function, you must exit setup modeCorrect vertical print alignment DPL24C Plus Organization Handling Paper Differences in IBM Proprinter XL24E Emulation Differences in Epson ESC/P2 Emulation Online Setup Mode Cleaning and Vacuuming the Printer MaintenanceCleaning Flat cable Printer interior Cleaning the Platen and Exit Rollers Paper thickness lever Removing the ribbon cartridge Preparing the ribbon cartridge Dot mark green Replacing the print head Replacing the PrintHead Maintenance Print Quality Problems TROUBLE-SHOOTINGSolving Problems Print Quality Problems and Solutions Problem Solution MENU1 and MENU2 Options in Chapter Using the Diagnostic Functions in ChapterSection Changing MENU1 and MENU2 Changing MENU1 and MENU2 Options Paper Handling Problems Paper Handling Problems and Solutions Paper Handling Problems and Solutions Tips for clearing a jammed sheet from the printer Error name Error description Recovery method Operating ProblemsOperating Problems and Solutions LED status Area Over Printer Failures Error LED states Light BlinkPrinter Failures Diagnostic Functions Getting Help Installing Options Installing Options Option Supplies and OptionsSupplies Supplies Order Number Supplies and Options Printer and Paper Specifications Physical Specifications Functional Specifications Number of copies Command sets emulationsPaper length Character sets Performance Specifications Ribbon life Line feed speedForm feed speed Certification Paper Specifications Print area for single sheets Print area for continuous forms Paper Thickness Type of Paper Number of Parts Thickness Do not use in high humidity environments Printer and Paper Specifications Command Sets Plus Function Command Print Mode ControlFujitsu DPL24C Function Command DC2 ESC P Horizontal ControlESC M Vertical Control ESC LF Formatting Function Command TabulationNUL ESC O Character Set Control Bit Selection of font Word ProcessingFont Selection and Downloading Bit Print quality Function = 0 = 1 Pitch Point Typeface Bit Font quality selection Bar Code Printing Function Command Bit Image GraphicsInitialize Printer Ascii Function Command Miscellaneous BEL Factory Default Settings Selectable options in setup mode Command ESC E ESC F NONE, ITALICS, CondnsdSHADOW, Bold ESC G ESC H ESC6 DC3 ENABLE, DisableSET 1, SET2 ESC7 SKIP, NO-SKIP ESC N ESC O IBM Proprinter XL24E Emulation DC4 DC2 ESC T ESC D NUL ESC B NUL Downloading Function Command Character Set ControlESC Q # Select graphics mode in AG mode only ESC * m c 1 c Epson ESC/P2 Emulation Space Backspace Carriage return Set elite pitch ESC D + d Function Command Character Set Control Font Selection and Downloading OCR-B OCR-A Graphics type m graphics ESC * m n 1 n Interface Information Parallel Interface ACK Compatible ModePin Return Signal Direc Description Pin No Name Tion Inprm Pin Return Signal Direc Description Pin NoSlct SLCT-IN Nibble Mode Name Tion Data Transmission Timing Serial Interface RTS Cable Wiring Serial Options DSR XON/XOFF Serial ProtocolsProtocol Description Specification USB Interface RXI+ LAN InterfaceCable Code Page 437 Character Set Character SetsCharacter Sets 1 DPL24C Plus and IBM XL24E Emulation P2 Emulation Italic and GraphicsCharacter Sets ESC Italic Character Set Character National Character Sets ALL Emulations ECMA94, ISO8859, ISO-LTN, ISO-TUK, CYRILIC, LATIN-9 PAGE852/PG852-T Code PAGE855 Code PAGE860 Code Page 860Portugal PAGE865 Code Page 865Nordic PAGE866 Code Page 866Cyrillic HUNGARY/HUNG-T Hungarian SLOV/SLOV-T Slovenian POLISH/POLSH-T Polish MAZOWIA/MAZOW-T Mazowian Character Sets IBM437 IBM IBM851 IBM ELOT928 Elot PG-DHN Code Page DHN Character Sets ABG ABY MIKMacedon Macedonian PG-MAC ELOT927 Decgr Greek PAGE862 HBR OLD HBR DEC ISO-TUK LATIN-9 Ruscii IBM XL24E Emulation National CharacterSets DPL24C Plus French French Italian Italian DANISH1 Danish1 SPANSH1 Spanish1 DANISH1/NORWEGN Danish1/Norwegian DANISH2 Danish2Sets ESC/P2 Emulation Epson ESC/P2 emulation Italian Italian SPANSH2 Spanish2 Japan Japanese Norwegn Norwegian French French DANISH2 Danish2 Korea Korea Legal Legal Emulations Sets and SupportedResident Fonts ALL Resident font PAGE852 National Name Character set Setup menuECMA94 PAGE855 PG-MAC ELOT927 LITHUA2 MIKMacedon ABG ABY HBR-DEC Resident Fonts OCR-B OCR-A Normal Bold Italic Timeless Scalable Normal Courier Scalable Normal Bold ItalicNimbus Sans Scalable Glossary of Terms Byte Condensed print Carriage return CR Centronics interface Column Command setCpi Cps Cut sheets Defaults Dot matrix Continuous forms Base-16 numbering system also commonly referred to as hex Letter size Line feed LF Nonresident font Normal modeLAN interface Line spacing Lpi Monospacing GL-5 Setup mode Serial interface USB interface Tractor feedUnidirectional printing GL-8 Index DPL24CPLUS GL-1 Pica SELF-TST ON-LORD Width IN-8 Fujitsu PHILIPPINES, INC Fujitsu Canada INCFujitsu ESPANA, S.A C147-E047-01EN