Operating Problems | Fujitsu DL3750+/3850+ manual

TROUBLE-SHOOTING

Operating Problems

If any of the errors listed in Table 7.3 occurs, the PAPER OUT LED lights up, and an alarm beeps, and the printer goes offline.

In such cases, the buttons on the control panel can be used in the same manner as those when the printer is in the offline state.

Table 7.3 Operating Problems and Solutions

Error name	Error description		Recovery method

Paper end (PE) error	Paper end is detected. (*1)	- Insert and load the
			paper in the paper tray.

Eject jam error	Paper end is not detected	-	Eject forms or sheets.
	even after a large amount	-	Press the online button
	of continuous forms or cut		to turn the printer
	sheets were ejected.		online.

Continuous form/	In continuous form loading	- Switch the continuous
cut sheet switch	status, the continuous form/		form/cut sheet switch
lever error	cut sheet switch lever is		lever back to its
	switched to cut sheet mode.		original position.
	In cut sheet loading status,	- Remove the loaded
	the continuous form/cut		paper.
	sheet switch lever is
	switched to continuous form
	mode.
	If the error occurs, all
	buttons are disabled.

shooting	Trouble-

User's Manual

7-7

Image 155

Fujitsu DL3750+/3850+ manual Operating Problems and Solutions, Error name Error description Recovery method

Contents

Page Page Fujitsu DL3750+/3850+ Important Note to Users Using This Product in High-risk SituationsPage Bescheinigung des Herstellers/Importeurs CE Declaration Energy Saving Trademark Acknowledgement Printer Models and Options About this Manual Organization For Experienced Users Conventions Table of Contents Printing Using Setup Mode Installing Options Appendix a Supplies and Options Appendix F Resident Font Glossary of Terms Control panel Quick Reference Operation Online Offline Required Response Printer Operations Normal Mode Dot matrix printer Features Options Introduction Location Setting UPSelecting a Good Setting UP Checking items received Removing the shipping restraint cardboard Checking Options and Supplies Installing the cut sheet stand Installing the Cut Sheet Stand Preparing to install the ribbon Installing the Ribbon Cartridge Preparing the ribbon cartridge Installing the ribbon cartridge Setting Up Handling Paper Printing Setup Mode Printer components front and right Getting AcquaintedWith Your Printer Cord Printer components rear Connecting the power cord Loading a sheet of paper Testing the PrinterOffline Loading Paper for the Self-Test Printing the Self-Test Starting the self-test Sample self-test To exit demo mode, turn the printer off Demo pattern Selecting a Serial Interface Cable Connecting the PrinterTo Your Computer Selecting a Parallel Interface Cable Opening the shutter Connecting the Interface CableSelecting a USB Cable Selecting a LAN cable Attaching the shutter Removing the shutter Connecting the interface cable For Experienced Users Turn the printer on and load a sheet of paper Initial printout in setup modeEnter setup mode Select an emulation Select the MENU1 function Exit MENU1 Exit setup mode to save the emulationPrinting a Sample Online Setting UP Mode LPT1=COM1 Using MS-DOS to Specify Serial Interface Settings Printer Driver Installing Setting UP Selecting Paper Paper Handling Printer levers and buttons Overview of PaperOperations Lever/Button Purpose Action Levers and Buttons Used for Paper Handling Adjusting the paper thickness lever Loading a Single Sheet of Paper Paper Thickness Lever SettingsUsing Single Sheets Number of Copies Setting *2 Including the Original *1 Preparing to load a sheet of paper Adjusting the left margin Loading a sheet of paper Forms Using ContinuousEjecting Single Sheets Positioning the Paper Stack Good placementBad placement Placement of continuous forms Preparing to load continuous forms paper Paper thickness lever settingLoading Continuous Forms Ajusting the left margin Positioning the tractors Setting the back cover Adjustment procedure Adjusting the Tear OFF position Unloading Continuous Forms Installing the Tractor Unit Tearing off continuous forms Tearing Off Continuous Forms Positioning Paper Load Position AdjustFeeding Line Feed/Form Feed Failure to retract the forms paper will cause paper jams Switching to Single Sheets Multipart Forms Switching to Continuous FormsTips on Paper Handling General Tips Labels Envelopes Paper Handling Selecting Print Printing Printer control panel Using Commercial SoftwareUsing the Control Panel Selecting MENU1 or MENU2 MENU1 MENU2 MENU1 and MENU2 Settings Resuming from a Paper-Out Starting or Stopping PrintingStarting Printing Stopping Printing Continuing printing after supplying paper Printing the remaining lines on a Resuming after an Area Over warning Removing Continuous Forms Removing Printed Pages Clearing the Print BufferRemoving Single Sheets HOW to USE this Chapter Using Setup Mode Entering Setup Mode Initial printout in setup mode Setup Mode Functions Overview of Setup Mode HEX-DUMP DefaultList SELF-TST Select the MENU2 function Setup Mode ExampleLoad continuous forms paper Enter setup mode Summary of setup mode Select the current print quality Exit setup mode, saving the new font and pitchSelect the current emulation Change the font to Prestige Elite Points to Remember Select the List function Printer tear-off feature Tear OFF buttonPrinting a List Selected Options Printout of factory defaults using List Required Options System and printer accessory compatibilityDeciding Which Options to Change See the section Changing Print Position Adjustment Options later in thisSee the section Changing Configuration See the section Changing Hardware Using Setup Mode MENU1 Options Description MENU2 Items Options are reset to the factoryDefaults for that emulation MENU1 and MENU2 Items and Options Letter Font TIMLS-N TIMLS-B TIMLS-I DOWNLD#RAM Quality Lpi Lpi double spacing None Italics Condnsd Shadow Bold CHAR-HAttrib ## Colm MENU1Options Description MENU2 Items LFT-END ## Line TOP-MRG Swedish LangugeUSA German POLSH-T Languge SlovSLOV-T Polish DANISH1 Languge FrenchItalian Spanish Graphic CHR-SETSET Italic CR & LF EnableDisable CR-CODE CR only OVR-PRT Rghtend Wrap Select the MENU1 or MENU2 function Procedure Exit MENU1 or MENU2 Resetting MENU1 and MENU2 Options Description Items Changing HardwareHardwre Items and Options Print buffer Download buffer Cannot accept any download font 0BYTE option is recommendedOnly for graphics application With 128KB selected, the printer Data bits Parity bit Stop bits Options DescriptionNumber DSR Ignore XON/XOFDTR REV-CHL Select an option for the selected item Select the Hardwre function Changing Print Position Adjustment Options Adjust Adjust Items and Options Cntadjl Graphic *1 Adjust Items and Options Select an option from 1/6IN to 66/6IN Select the Adjust functionExit the Adjust function Changing Configuration OptionsConfig Items and Options Perforation spacing Setting does not match the actualPositioning will fail if the page length Decode CutloadButton Loadtim Offline SetupAreacnt ON-LOAD Gather CONT-PETractor Edge SKIP-PR Driver Select an option Select the Config functionExit the Config function Select the Save & END function Settings are usedExiting and Saving Print the Function menu Resetting Factory Defaults in MENU1 and MENU2 Resetting DefaultsResetting Power-On Defaults Resetting Factory Defaults Functions Using the DiagnosticSelect the Default function Handling Paper Exit the SELF-TST function Printing Hex DumpsSelect the SELF-TST function Examine the self-test Print the hex dump Select the HEX-DUMP function Exit the HEX-DUMP function Sample hex dump Checking Vertical Print Alignment V-ALMNT Select the V-ALMNT function Adjust the vertical print alignment at letter quality speedAdjust the vertical print alignment at correspondence speed Adjust the vertical print alignment at draft speed Exit the V-ALMNT function To exit the V-ALMNT function, you must exit setup modeCorrect vertical print alignment DPL24C Plus Organization Handling Paper Differences in IBM Proprinter XL24E Emulation Differences in Epson ESC/P2 Emulation Online Setup Mode Cleaning and Vacuuming the Printer MaintenanceCleaning Printer interior Flat cable Cleaning the Platen and Exit Rollers Removing the ribbon cartridge Paper thickness lever Preparing the ribbon cartridge Dot mark green Replacing the print head Replacing the PrintHead Maintenance Print Quality Problems TROUBLE-SHOOTINGSolving Problems Problem Solution Print Quality Problems and Solutions Changing MENU1 and MENU2 Options Using the Diagnostic Functions in ChapterSection Changing MENU1 and MENU2 MENU1 and MENU2 Options in Chapter Paper Handling Problems and Solutions Paper Handling Problems Paper Handling Problems and Solutions Tips for clearing a jammed sheet from the printer Error name Error description Recovery method Operating ProblemsOperating Problems and Solutions Area Over LED status Printer Failures Error LED states Light BlinkPrinter Failures Diagnostic Functions Getting Help Installing Options Installing Options Supplies Order Number Supplies and OptionsSupplies Option Supplies and Options Physical Specifications Printer and Paper Specifications Functional Specifications Character sets Command sets emulationsPaper length Number of copies Performance Specifications Certification Line feed speedForm feed speed Ribbon life Print area for single sheets Paper Specifications Print area for continuous forms Type of Paper Number of Parts Thickness Paper Thickness Do not use in high humidity environments Printer and Paper Specifications Command Sets Plus Function Command Print Mode ControlFujitsu DPL24C DC2 Function Command ESC P Horizontal ControlESC M ESC LF Vertical Control ESC O Function Command TabulationNUL Formatting Character Set Control Bit Print quality Word ProcessingFont Selection and Downloading Bit Selection of font = 0 = 1 Function Pitch Point Typeface Bit Font quality selection Bar Code Printing Function Command Bit Image GraphicsInitialize Printer Ascii BEL Function Command Miscellaneous Selectable options in setup mode Command Factory Default Settings ESC G ESC H NONE, ITALICS, CondnsdSHADOW, Bold ESC E ESC F SKIP, NO-SKIP ESC N ESC O DC3 ENABLE, DisableSET 1, SET2 ESC7 ESC6 DC4 IBM Proprinter XL24E Emulation ESC T DC2 ESC B NUL ESC D NUL Downloading Function Command Character Set ControlESC Q # Select graphics mode in AG mode only ESC * m c 1 c Emulation Epson ESC/P2 Space Backspace Carriage return Set elite pitch ESC D + d Function Command Character Set Control Font Selection and Downloading OCR-B OCR-A Graphics type m graphics ESC * m n 1 n Parallel Interface Interface Information ACK Compatible ModePin Return Signal Direc Description Pin No Name Tion SLCT-IN Pin Return Signal Direc Description Pin NoSlct Inprm Nibble Mode Name Tion Data Transmission Timing RTS Serial Interface Serial Options Cable Wiring DSR XON/XOFF Serial ProtocolsProtocol Description USB Interface Specification RXI+ LAN InterfaceCable Code Page 437 Character Set Character SetsCharacter Sets 1 DPL24C Plus and IBM XL24E Emulation Italic Character Set Italic and GraphicsCharacter Sets ESC P2 Emulation Character ECMA94, ISO8859, ISO-LTN, ISO-TUK, CYRILIC, LATIN-9 National Character Sets ALL Emulations PAGE852/PG852-T Code PAGE855 Code PAGE865 Code Page 865Nordic PAGE866 Code Page 866Cyrillic PAGE860 Code Page 860Portugal POLISH/POLSH-T Polish MAZOWIA/MAZOW-T Mazowian HUNGARY/HUNG-T Hungarian SLOV/SLOV-T Slovenian Character Sets ELOT928 Elot PG-DHN Code Page DHN IBM437 IBM IBM851 IBM Character Sets ABG ABY MIKMacedon Macedonian PG-MAC ELOT927 Decgr Greek HBR DEC ISO-TUK PAGE862 HBR OLD LATIN-9 Ruscii French French Italian Italian National CharacterSets DPL24C Plus IBM XL24E Emulation Epson ESC/P2 emulation DANISH1/NORWEGN Danish1/Norwegian DANISH2 Danish2Sets ESC/P2 Emulation DANISH1 Danish1 SPANSH1 Spanish1 Japan Japanese Italian Italian SPANSH2 Spanish2 Norwegn Norwegian French French DANISH2 Danish2 Korea Korea Legal Legal Resident font Sets and SupportedResident Fonts ALL Emulations PAGE855 National Name Character set Setup menuECMA94 PAGE852 HBR-DEC LITHUA2 MIKMacedon ABG ABY PG-MAC ELOT927 OCR-B OCR-A Resident Fonts Normal Bold Italic Timeless Scalable Normal Courier Scalable Normal Bold ItalicNimbus Sans Scalable Byte Glossary of Terms Continuous forms Carriage return CR Centronics interface Column Command setCpi Cps Cut sheets Defaults Dot matrix Condensed print Base-16 numbering system also commonly referred to as hex Line spacing Lpi Monospacing Nonresident font Normal modeLAN interface Letter size Line feed LF GL-5 Serial interface Setup mode USB interface Tractor feedUnidirectional printing GL-8 Index DPL24CPLUS GL-1 Pica SELF-TST ON-LORD Width IN-8 Fujitsu PHILIPPINES, INC Fujitsu Canada INCFujitsu ESPANA, S.A C147-E047-01EN