Troubleshooting, Related messages | Hitachi CP-X2521WN, CP-X3021WN

Troubleshooting

Troubleshooting

If an abnormal operation should occur, stop using the projector immediately.

WARNING ►Never use the projector if abnormal operations such as smoke,

Troubleshooting

strange odor, excessive sound, damaged casing or elements or cables, penetration of liquids or foreign matter, etc. should occur. In such cases, immediately disconnect the power plug from the power outlet. After making sure that the smoke or odor has stopped, contact to your dealer or service company.

Otherwise if a problem occurs with the projector, the following checks and measures are recommended before requesting repair.

If this does not resolve the problem, please contact your dealer or service company. They will tell you what warranty condition is applied.

Related messages

When some message appears, check and cope with it according to the following table. Although these messages will be automatically disappeared around several minutes, it will be reappeared every time the power is turned on.

Message

Description

There is no input signal.

Please conrm the signal input connection, and the status of the signal source.

The USB TYPE B port is selected as the picture input

source even if MOUSE is selected for USB TYPE B (54). Select USB DISPLAY in the dialog to project the picture input to the USB TYPE B port. In this case, you cannot use the simple mouse and keyboard function. Otherwise select other port for picture input.

Projector is Zaiting for an image ﬁle.

Check the hardware connection, settings on the projector and network-related settings.

The computer-Projector network connection might be disconnected. Please re-connect them.

The horizontal or vertical frequency of the input signal is not Zithin the speciﬁed range.

Please conrm the specs for your projector or the signal source specs.

An improper signal is input.

Please conrm the specs for your projector or the signal source specs.

(continued on next page)

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Hitachi CP-X2521WN, CP-X3021WN user manual Troubleshooting, Related messages, Message Description, There is no input signal

Contents

Trademark acknowledgment About this manualThank you for purchasing this projector Thank you for purchasing this projector Typical SymbolsProjector Never disassemble and modify Never use the projector if a problem should occurUse special caution for children and pets Do not insert liquids or foreign object Be sure to connect with ground wire Be cautious of High temperatures of the projectorNever look through the lens or openings when the lamp is on Be cautious of the power cord connection Be careful in handling the light source lamp Be careful in handling the battery of the remote control Avoid a smoky, humid or dusty place Avoid a high temperature environmentBe careful in moving the projector Do not put anything on top of the projector Take care of the lens Remove the power cord for complete separationDo not give the remote control any physical impact Take care of the cabinet and the remote control About consumables About displaying characteristicTurn the power on/off in right order Connecting with notebook computer Lamp For the Customers in Canada FCC Statement Warning Contents Checking the contents of package Features HOT Part namesLamp cover Part names Power indicator 19 Temp indicator Lamp indicatorControl panel Rear panel 11 ~ Computer button Down button Volume + button Arrangement Setting up Do not place the projector on a metal stand Arrangement Arrangement About Plug-and-Play capability Connecting with your devices Computer Connecting with your devices USB Wireless adapter optionalComputer External device Point VCR/DVD/Blu-ray DiscTM player Monitor Speakers Connecting to a power supply Security slot 12mm Using the security bar and slotChain or wire Fastening the adapter cover Obey the local laws on disposing the battery Remote controlInstalling the batteries About the remote control signal Using as a simple PC mouse & keyboard STANDBY/ON button Power on/offTurning on the power Precaution for lens cover attachment and removal Turning off the power Temporarily muting the sound Adjusting the volumeVolume +/- button Operating Input port from the current port as below Selecting an input signalEach time you press the button, the projector switches its Press Input button on the projector Selecting an aspect ratio Searching an input signal€ For a computer signal € For an Hdmitm signal Use the Focus ring to focus the picture Adjusting the projectors elevatorAdjusting the zoom and focus Use the Zoom ring to adjust the screen size € For a component video signal Using the automatic adjustment featureAdjusting the position € For a video signal and s-video signal Keystone button Correcting the keystone distortions Magnify ON/OFF button Using the magnify featureTimes Æ 2 times Æ 3 times Æ 4 times Æ 1 time Blank button Temporarily freezing the screenTemporarily blanking the screen Freeze button Input button Position button Using the menu functionReset button Advanced Menu Indication in OSD On Screen Display Using the menu function Auto Keystone Picture ModeDescription Aspect Filter Time ECO ModeInstallation Reset Gamma Picture menuBrightness Contrast Tint High Ù 1 Custom Ù 2 MID ÙColor Temp Color SAVE-1, SAVE-2, SAVE-3, SAVE-4 SharpnessSAVE-1 Ù SAVE-2 Ù SAVE-3 Ù SAVE-4 LOAD-4 ÙLOAD-3 Ù LOAD-2 Ù LOAD-1 Image menu For a computer signalFor an Hdmitm signal USB Type B or Hdmi port Position Adjusted Automatically set to the default High Ù MID Ù LOW Input menuTV Ù Film Ù OFF Video NR Hdmi Range Video FormatHdmi Format On Ù OFF ComputerAuto Ù Sync on G OFF Frame Lock Resolution Setup menu ECO Ö Intelligent ECO Ö Normal Auto ECO Mode Monitor OUT Normal Ù Saving Audio Source VolumeAudio menu Speaker Start UP Screen menuEnglish Ù Français Ù Deutsch Ù Español Blank MyScreen registration is ﬁnished Capturing error has occurred. Please try againDescription MyScreen Message MyScreen LockNo Input is Detected Sync is OUT of Range Invalid Scan Freq Source Name MAP2 Ù MAP1 Ù CIRCLE2 Ù CIRCLE1 Ù DOT-LINE4 TemplateTest Pattern Ù DOT-LINE1 Ù DOT-LINE2 Ù DOT-LINE3 Channel Description Closed CaptionDisplay Mode USB Type B port Direct PowerOption menu Auto Search USB Type B Auto PowerOFF Mouse Ù USB Display Air ﬁlter Cancel Ö OKLamp Time Messenger Function in the Network Guide MY Button Altitude Service KEY Lock Control Panel Ù Remote ControlGhost Filter Message Network Guide Commands 6. Network Bridge FunctionCommunication Type Parity Serial SettingsControl port Baud Rate Transmission Method 59 Response Limit Time Information Factory Reset Adhoc Ù Infrastructure Wireless SetupNetwork menu Subnet DefaultDhcp IP Address Encryption Settings in the Network GuideWireless Date #1 Default Ù #2 Default Ù #3 Default #5 Custom Ù #4 Default Wireless Setup Ssid Wireless Information Wired Setup Wired Information When Sntp is enabled Date/Time Settings in the Network Guide Projector Name AMX D.D MY Image Multi PC QuitPresenter Presentation User Name Security PasswordSecurity menu Enter to the Security menu MyScreen Turning on the MyScreen PasswordTurning off the MyScreen Password If you have forgotten your PIN code PIN LockTurning on the PIN Lock Turning off the PIN Lock Turning off the Transition Detector TransitionTurning on the Transition Detector Detector Turning off the MY Text Password Turning on the MY Text PasswordMY Text Password Writing MY Text Supported format Presentation toolsPC-LESS Presentation Supported storage media Supported ﬁle format and its extension PC-LESS Presentation Down Enter Input Setup menu for the selected imageOperating by buttons or keys Button operation Operating by the menu on the Thumbnail screen PC-LESS Presentation Enter Input Operations for still imagesButton operation Functions Down Slideshow Mode Set the beginning number Returns to the thumbnail modeSelect the Slideshow mode Play the Slideshow Example of playlist.txt ﬁles Playlist USB Port USB cable 1 piece USB DisplayHardware and software requirement for computer USB Display Right-Click menu Image quality Keep PC resolutionOptimize Performance Transmission speed Replacing the lamp MaintenanceReplacing the lamp Type number DT01191 Screws could result in damage or injury Lamp warningReplacing the lamp Replaced even if the bulb is not broken Type number UX36761 Filter set Cleaning and replacing the air ﬁlter Cleaning and replacing the air lter Caring for the lens Caring for the cabinet and remote controlOther care Inside of the projector Related messages TroubleshootingThere is no input signal An improper signal is input Button operation is not available Internal temperature is risingRelated messages Regarding the indicator lamps Has become heated Regarding the indicator lampsIt is time to clean the air ﬁlter There is a possibility that the interior portion Resetting all settings Mute function is working Volume is adjusted to an extremely low levelMode selected for Hdmi Audio is not suitable Sound button or checkbox is disabled Not properly adjusted Color settings are not correctly adjustedColor Space setting is not suitable Projector is operating in Eco mode Processing delay Frame Lock function cannot work on Current input signalWhen LAN or USB Type B port is selected, some Parts of the output may be missing due to signal Is working properly Internal clock has been reset End User License Agreement for the Projector Software Specications Trademark acknowledgment Thank you for purchasing this product My Image Function Messenger Function Connection to the networkNetwork Presentation Web Control Other Functions Network Bridge Function Adapter, but you should be aware of the following Security precautions when using wireless LANWeb Control or Network menu in the Operating Guide Depending on hoZ you Zant to connect Connection to the networkSystem requirements Required equipment preparation System requirements Quick connection Equipments connection Manual network connection setting Wired LANThis section explains how to set it up manually Network settings Manual network connection setting Wired LAN Setting automatically About IP address Setting manually Internet Option setting Preparation for wireless LAN connection Manual network connection setting Wireless LAN Wireless Manual network connection setting Wireless LANWireless LAN connection set up About IP address Manual network connection setting Wireless LAN Network Presentation Web Control 17 or 3.2 Crestron e-Control Web Control Operating Guide User name Password Administrator BlankProjector Web Control Logon LAN Displays the Dhcp settingProjector Web Control Network Information SysLocation Snmp Displays and congures network settingsCommon Setup Projector Name Dhcp OFF Projector Web Control Network SettingsDhcp on Crestron e-Control Wired SetupOther Setup Displays and congures communication port settings Port Settings Projector Web Control Port Settings Send Test Mail Mail SettingsDisplays and congures e-mail addressing settings Click the Apply button to save the settings Displays and congures failure & alert settings Alert Settings OFF. Option menu in the Operating Guide Projector Web Control Alert SettingsAlert Items are shown below Displays and congures schedule settings Schedule Settings Schedule settings are shown below Projector Web Control Schedule Settings USB Type a port Displays and congures the date and time settings Date/Time Settings Sntp Server Address Projector Web Control Date/Time SettingsTime difference Sntp Snmp Security Settings Projector Control Projector Web Control Projector Control USB Type a Setup Auto KeystoneStandby Mode Monitor OUT LAN Audio Source LAN Audio Volume Mode Audio Source MY BUTTON-1 Direct Power onAuto Power OFF Option Auto Search Service You can use your Web browser to control Control are assigned to the Web Remote ControlProjector’s remote control and via your Web Operational errors in the projector Projector Status Displays the settings and status of the projector Description Restart Network RestartRestarts the projector’s network connection Clicking the Restart button to log on again Window Crestron e-ControlClicking the corresponding tab at the top right Selects input from LAN port Crestron e-ControlMain window Sources List Crestron e-Control- Main window Tools window Congures the settings of Crestron control system devicesTo apply the settings, click the Send button Congures the network settings of the projector Crestron e-Control- Tools window Projector Congures the network settings of the projectorUser Password Admin Password Projector Information Info window Help Desk window Emergency Alert Guide My Image Function Messenger Function LAN port USB Type a port Control port Connecting devicesNetwork Bridge Function Condition Communication setupOption menu Service Communication in the Operating Guide Communication port HALF-DUPLEX Transmission method FULL-DUPLEX Transmission method Mail Alerts Other Functions Mail Alerts Snmp Settings Projector Management using Snmp Event Scheduling Event Scheduling Date/Time Settings Communication Port Command Control via the NetworkFollowing two ports are assigned for the command control Command Control via the Network TCP #9715 Command FormatReply Error code Header Data length RS-232Ccommand Check Sum Connection Reply Data format Automatic Connection Break Authentication Crestron RoomView Reference Corresponding SpecificationsUSB wireless adapter Control software Warranty and after-sales service Vesa Example of PC signalVesa Text Initial set signals Computer IN1, B Computer IN2, C Monitor OUT Connection to the ports Video Audio IN1, H Audio IN2 TX+ RX+ RTSCTS To input component video signal to Computer in ports Communication in the Operating Guide ConnectionRS-232C Communication CRC ﬂag Communication settingsType, Setting code Header code, Packet, Data size Data reply 1Dh + xxxxh Error reply 1Ch + 0000hACK reply 06h NAK reply 15h Command Control via the Network Communicaion Port Command control settings ××h connection ID AuthenticationAutomatic Connection Break ACK reply 06h + ××h Network Bridge Communication Service Communication in the Operating Guide Start bit Bit xed Stop bit Transmission method Condition4800bps / 9600bps / 19200bps / 38400bps Data length Bit xed RS-232C Communication / Network command table DEFAULT-1 Be EF CUSTOM-1 DEFAULT-2 CUSTOM-2 DEFAULT-3 Be EF 7C FF Be EF Color Be EF Size Auto Be EF Monitor OUT Mute Be EF Not all of the languages in the table are supported Be EF Menu Position Auto Search Be EF Information Be EF Computer IN1 Be EF Computer IN2 PJLink command Name ? Erst ?Lamp ? Inst ? Contents First of all Entries and graphical symbols explanationImportant safety instruction Trade name Regulatory noticesAbout Electro-Magnetic Interference Canada Contents of package Holding the hook part of the battery Cover, remove it Preparing for the remote control Arrangement End of this manual Connecting with your devices To put in the mouth Connecting power supply Steady orange. Then remove the lens Turning on the power Adjusting the projectors elevator Displaying the picture Use the Volume + / Volume buttons to adjust the volume Manual Operating Guide Turning off the power Replacing the lamp Them into your eyes or mouth Cleaning and replacing the air ﬁlter Display Using the CD manualMacintosh CD-ROM drive Filter set UX36761 SpeciﬁcationsSpeciﬁcation Userguides.htm Troubleshooting Warranty and after-service 1024 x 768 ±10% CP-X2021WNCP-X2521WN, CP-X3021WN ・Suspended from the ceiling ・On a horizontal surface Access Point Computer External device With an ampli er 221 Son contenu est interdite sauf autorisation spéciale écrite Hitachi Sales Malaysia Sdn. Bhd Hitachi Europe ABConsumer Affairs Department Hitachi Europe S.A.S Digital Media Group