Honeywell K14392V1 manual For Questions, In-depth reference Configuration malfunctions

The Administration of a Rapid Eye System

For Questions

In-depth reference

Most systems require only a few pages of this guide to make everything work. Use the table of contents and index to locate the information that you need. This guide is also available in Adobe Portable document format (PDF) while running Admin software, and can be searched using Adobe Acrobat Viewer.

Configuration malfunctions

For problems with camera position, wiring, connections to other hardware, see the Unit Installation Instructions , K14390 or please contact the installer of your Multi system.

In the figures: the names of places and people, the internet protocol (IP) addresses, and other data are for illustration only and should only be a guide when running a Multi system.

Calling Honeywell

Call Multi technical support for help with training or general problems. If you do call, please have on hand the information listed in table 1–1.In North America the Multi technical support number is 1 (800) 796-2288. For other locations of Honeywell Video Systems, see the back cover of this publication.

Table 1–1 Customer Information: Checklist

Information About Your Rapid Eye Multi System

The version of Windows used to run Admin on the PC, such as: Windows XP-Pro.

Connection type. If you are using a dial-up connection to the unit, a list of communication tools used on the PC running Multi software: fax, AOL, CompuServe, and so on, the type of modem, and the telephone number used. For a LAN connection, the Multi-Media unit’s IP address, and so on. See Types of Connection, starting on p. 29.

The database used for your Multi db: SQL or Access; see Obtaining a Multi db, p. 232

If you found information about the problem in the user guides.

Is a system password in use? See System Password, p. 166.

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