Customer Needs Assessment

Types of Users

Recording Information about Users

As you collect information about network users, you may want to use a table to record the information and to make that information more accessible. Table 2-1provides an example.

Table 2-1. Network Users

Group

Location

Access Times

Network Resources

Computer Skills

 

 

 

 

 

Human resources

Main office,

24 x 7

Server 10.1.1.50

Intermediate—mos

 

southwest side

 

Email

t have completed

 

 

 

Internet

the company’s

 

 

 

computer training.

 

 

 

Printer 10.1.1.200

 

 

 

 

 

 

 

Color printer 10.1.1.210

 

Sales

Main office,

24 x 7

Server 10.1.2.50

Beginner—only

 

southeast side

 

Email

some have

 

 

 

Internet

completed the

 

 

 

company’s

 

 

 

Printer 10.1.2.155

 

 

 

computer training.

 

 

 

Color printer 10.1.2.156

 

 

 

 

Accounting

Main office,

24 x 7

Server 10.1.1.50

Intermediate—mos

 

northwest side

 

Email

t have completed

 

 

 

Internet

the company’s

 

 

 

computer training.

 

 

 

Printer 10.1.1.201

 

 

 

 

 

 

 

Color printer 10.1.1.210

 

Guests—platinum

Main office lobby

8 a.m. to 5 p.m.

Internet only

Beginner to

partners

 

 

 

intermediate

 

 

 

 

 

2-8