Getting Help | HP Design Jet Plotter 750C Plus guide

Troubleshooting

Getting Help

Getting Help

Hewlett-Packardhas support services available to help you in case you have a problem with your plotter.

For a list of the support services available, refer to the Hewlett-PackardSupport Services booklet shipped with this plotter.

What to Do Before You Call

1Review the troubleshooting suggestions: in this chapter,

in the relevant driver documentation supplied with this plotter (for users of AutoCAD and Microsoft Windows applications),

in any relevant Software Application Note supplied with this plotter.

2Plot the sample plot as explained on page 1-24. If the sample plot works and does not display the problems you have found with your own plots, then the problem is probably not with your plotter.

3If the problem appears to be related to your software application, first contact your software vendor.

4If you still have difficulty, refer to the HP Support Services booklet shipped with this plotter. This document contains a comprehensive list of various support services available to help solve plotter problems.

5If you do call one of the Hewlett-Packardoffices, please have the following information available to help us answer your questions more quickly:

The plotter you are using.

The computer you are using.

Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems, or special software drivers).

The cable you are using (by part number) and where you purchased it.

The type of interface used on your plotter (RS-232-C, parallel, or modular).

The software name and version you are currently using.

If a Repair Is Needed

Contact the Hewlett-Packarddealer or HP Sales and Support Office nearest to you for complete service information.

9 TROUBLE- SHOOTING

9-25

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HP Design Jet Plotter 750C Plus, Design Jet Plotter 700 Getting Help, What to Do Before You Call, If a Repair Is Needed

Contents

HP DesignJet 700 Plotter HP DesignJet 750C Plus Plotter R N I N G U T I O N HP DesignJet 700 Plotter HP DesignJet 750C Plus Plotter Page Finding Information 750C Plus To find how to Go to Where To Find the Most Commonly Needed Information Contents Working with Media and Cartridges To Switch between Color and Monochrome How Does Rotate Interact with Your Software?Vii Managing Your Plots Quick Guide to Whether Recalibration Is Necessary Reconfiguring the Plotter If a Sheet Is Ejected When You Switch On the Plotter Using the Documentation to Help Solve ProblemsIf There is a Problem Communicating between Your Computer Solving Problems with Plot Position or Content If An ªOut Of Memory/Data Was Lostº Message Is Displayed If the Access Cartridges Key Does Not Work To Obtain a Material Safety Data Sheet Msds HP-GL/2 and HP RTL Programming InformationXii Xiii Welcome Media Print Quality Software Applications and Drivers User Interface Memory and Upgrades Xvii Front View Xviii Rear View Setting Up Your Plotter Fast Track Fast Track Set up your software Print a test plot Set Up ChecklistSet Up Checklist Done? Roll of HP Coated Paper for the HP DesignJet 750C Plus Task 1 Check That You Have All the Items RequiredFor details of suitable cables, see For details of the memory expansion modules available, see Task 2 Optional Install Memory Expansion Modules Task 2 Install Memory Expansion Modules Optional Cover plate Task 2 Optional Install Memory Expansion Module R N I N G If English not OK To Load a Roll Task 4 Load Media End cap removed Media path 1838 Sheet load ±±±±±±±± Roll load If you are using the roll supplied with the plotter 0018 To Load a Sheet Enter Task 5 Load the Print Cartridges Task 5 Load the Print Cartridges U T I O N R N I N G 1754 U T I O N Task 6 Optional Print a Demonstration Plot Task 6 Print a Demonstration Plot Optional On the front-panel display, go to Demos, as shown below 700 If You Are Connecting the Plotter Directly to a Network Task 7 Connect the Plotter to Your ComputerTask 7 Connect the Plotter to Your Computer If You Are Connecting the Plotter Directly to Your Computer Task 8 Configure the Interface Serial Interface Users Task 8 Serial Interface Users Only Configure the InterfaceSerial RS-232-C Settings To Change the Plotters Serial Interface Settings Menu Mode Get to the routine for defining a new serial configuration Baudrate Switch to the new configuration Task 9 Set Up Your Software Task 9 Set Up Your SoftwareBasic Terminology Publishing system etc Typical Checklist of Tasks to Set Up Your Software For use Supplied Installation Or optional Preference Device Comments Other Applications Task 10 Print a Test Plot Task 10 Print a Test Plot Extra Tips for Unix Users Which Interface?Extra Tips For Unix Users Print Spooler Configuration Examples Make sure the plotters baud rate is 9600 and parity is even Select Start the Administration Tool utility from OpenWindowstPage Learning How To Use the Front Panel Display Front Panel Front Panel Keep the plot for later reference Display Section Menu title Printing the Menus Plot Description of the Menus PlotPrinting the Menus Plot With a Status screen displayed, for instance Entering the Menu SystemPress the Enter key Either the Short Menus screen Or the Full Menus screen Navigating the Menu System Navigating the Menu System Palette= ³ Pen settings ³ Merge= ³ Define palette ³ Menu Graphics Used in this Manual Other Types of Screens Or for changing the languageOther Types of Screen Example 1 Changing Margins ExamplesEnter the menu system by pressing the Enter key Press the Enter key Press the Enter key to display the Margins menu Example 2 Changing the Drying Time Press the Enter key to display the Drying Time menu Page Working With Media and Cartridges Choosing Media Five Important Points about Media TypesChoosing Media Supported Media Types Media Type on Physical Characteristics Physical Characteristics of Media Types Cost and Color Support of Media Types Media Type on Cost Relative toFront-panel Display Each Other Fast Normal Best Combinations of Media Type and Print Quality Typical Media Type Choices by Application CAD1 and GIS1 Imaging and graphicsPackages Caring For Your Media Caring For Your Media To Change a Roll Loading MediaLower the media lever Loading Media 1837a Endcap removed Media should wind up from behind the roll R N I N G Sheet load ±±±±±±±± Roll load For advice on media types, see 1840 Media Type Media-Loading Tips Sheet load ±±±±±±±± Roll load For advice on media types, see Compensating for Badly Cut Media To Adjust Skew Tolerance Drying Time Unloading MediaUnloading Media Typical Drying Times minutes Drying Time Selected Result Front Panel To Adjust Drying Time To Unload a Sheet After Plotting Either To Remove an Unused Sheet Replacing Cartridges When to Replace CartridgesReplace the cartridges in the following three circumstances To check a cartridges ink level Before Replacing Cartridges To Replace a Cartridge Black Yellow Cyan Magenta Cartridges label with the color of the dot above the stall For the HP DesignJet 750C Plus, match the color Controlling the Page Format Size Relative dimensionsExplained on Standard media sizes, see Do You Need to Adjust the Page Size in the Front Panel? Size Comments Front Panel To Adjust the Page Size from the Front Panel Size and Nesting Roll Media Only Size and Clipped Plots Adjusting the Margins Roll Media Only Adjusting the Margins Roll Media OnlyMargins and Automatic Cutting Smaller Margins Rotating a Drawing from the Front Panel Rotating a PlotTo Rotate a Plot from the Front Panel Rotating a Plot Rotate Feature and Clipped Plots Exactly What Is Rotated? How Does Rotate Interact with Your Software? Plotting a Mirror Image Plotting a Mirror Image Controlling a Plots Overall Appearance Ways To Control the Plots Appearance Ways to Control the Plots Appearance HP DesignJet 700 any of the plotters 11 pen shades To See the Current Palette SettingsThrough Palette Plot, as explained on 255,0,255 To See the Colors Available for a Palette Available Options To Change the Palette Settings Palette Comments To Change the Selection of the Current Palette Changing the Treatment of Overlapping Lines Merge Feature Changing the Treatment of Overlapping Lines Merge Feature Changing the Overall Lightness/Darkness of a Plot Changing the Overall Lightness/Darkness of a Plot Printing Color Drawings in Monochrome Printing Color Drawings in Monochrome To Switch between Color and Monochrome Choosing an Appropriate Print Quality Affects next plot sent Choosing an Appropriate Print Quality Normal 600 x 600 300 xBest 600 x 600 Color Affects next plot sent. To Change the Print Quality Improving Line Quality and Graphics Detail Page Managing Your Plots To Cancel a Plot Managing Plots Currently Being Printed or DryingTo Cut a Plot Before Drying Is Complete Roll Media Only To resume printing, press Pause again To Pause while Printing a Series of Plots To Start Printing a Plot That is Waiting for a Timeout Managing Plots Not Yet Printed The QueueManaging Plots Not Yet Printed The Queue What is the Queue? To Identify a Page in the Queue To Prioritize a Page in the Queue To See the Size of a Page in the QueueTo Delete a Page from the Queue Statistic Comments To Make Copies of a Page in the Queue Replot an Image Using the Plotters Memory Replot an Image Using the Plotters Memory What is Nesting? Avoiding Media Waste by Nesting Pages Roll Media OnlyAvoiding Media Waste by Nesting Pages Roll Media Only Which Pages Qualify for Nesting? When Does the Plotter Try to Nest Pages?Which Pages May be Rotated? Either all are 300 dpi or all are 600 dpi ± see To Turn Nesting On or Off and Choose the Nesting Method Nest Setting Plotters Response SelectedWhat Happens to Nesting if you Turn Queueing Off? How Long Does the Plotter Wait for Another File? Getting the Best from Nesting Nesting and Margins Nesting and the Rotate FeaturePage Reconfiguring Your Plotter To See the Current Overall Configuration of the Plotter To See the Current Overall Configuration of the Plotter To See the Current Configuration of the Front-Panel Settings To Change the Front-Panel Settings To Change the Front-Panel Settings Recalibrating the Plotter for Accuracy When to Recalibrate the PlotterQuick Guide to Whether Recalibration is Necessary Recalibrating the Plotter for Accuracy To Restore the Factorys Calibration From the Accuracy menu, choose Restore factory. Thats allTo Recalibrate the Plotter Graphics Comments Language To Change the Graphics Language Setting Graphics Language and Networks To Change the I/O Timeout Setting Changing the Interface SettingsTo Change the Serial Interface Settings Changing the Interface Settings and I/O Timeout Setting To Upgrade Your Plotter with More Memory To Upgrade Your Plotter with More MemoryFile Size and Memory Usage To Upgrade Your Plotter with the Postscript Option To Upgrade Your Plotter with the Postscript Option To Upgrade Your Plotter with a Network Interface To Upgrade Your Plotter with a Network InterfaceHP JetDirect Print Server Maintaining Your Plotter Cleaning the Plotter Replacing the Print Cartridges and Cleaning the PlotterReplacing the Print Cartridges ªNormalº Plotter Use ªNormalº Plotter Use To Print the Service Configuration Plot Troubleshooting Using the Documentation to Help Solve Problems Using the Documentation to Help Solve Problems Locating the Source of Problem Locating the Source of the Problem Solving Media-Handling Problems Solving Media-Handling ProblemsHave you Roll media If Plots Do Not Feed Out Properly From the Plotter If Media Crumples When You Load it If the Automatic Cutter Does Not Work If a Sheet Is Ejected When You Switch On the PlotterIf Plots Fall on the Floor After Being Cut If Plots Do Not Stack Properly in the Bin Solving Print-Cartridge Problems If Brand New Cartridges Have ProblemsSolving Print-Cartridge Problems Clearing a Media Jam Clearing a Media Jam Solving Communication Problems Solving Communication Problems Solving Problems with Plot Position or Content Solving Problems with Plot Position or ContentIf the Plot Is Completely Blank If the Output Contains Only a Partial Plot If a Long-Axis Plot Is Clipped If the Plot Is Clipped If the Plot Is Unexpectedly Rotated Check the front-panel Page format / Mirror settingIf the Plot Is a Mirror Image of Your Drawing If the Plot Is Inaccurate If Pen Settings Seem To Have No Effect If the Plot Is Distorted or UnintelligibleIf One Plot Overlays Another Plot on the Same Sheet Trouble Shooting Solving Print-Quality Problems Solving Print-Quality ProblemsIf the Color Is Not as Expected If There Are White Streaks in Solid Fill Areas If There are Other Gaps in Solid Areas or in Lines If There are Slightly Warped Lines If There are Jagged Vertical or Horizontal LinesIf There are Color ªShadowsº If One or More Cartridges are not Printing at All If There are Blurred Lines Ink ªBleedsº from Lines If There are Blotchy Areas Uneven Fill DensityIf the Plot Is Too Dark or the Color Too Saturated If Ink Smears After You Remove a Plot If There Is Pronounced Banding in Area Fills If the Access Cartridges Key Does Not Work Solving Front-Panel ProblemsSolving Front-Panel Problems If None of the Front-Panel Keys Work If an ªOut Of Memory/Data Was Lostº Message Is Displayed If a ªSystem Errorº Message Is Displayed Correctly and that there is power available at the socket Solving Miscellaneous ProblemsIf the Plotter Does not Plot If the Plotter Seems Too Slow Change the Nest wait setting. See If the Plotter Waits Too Long to Plot a NestIf the Bail Black Metal Bar Does Not Lower All the Way What to Do Before You Call Getting HelpIf a Repair Is Needed Getting HelpPage 10-1 Front-Panel Messages Messages are listed in alphabetical order Front-Panel Messages10-2 Message Explanation and Action Continue 10-3 Reload 10-4 Plotter 10-5 10-6 11-1 Reference Plotter Specifications Plotter SpecificationsFunctional Specifications 11-2 11-3 Plotter Specifications Functional Specifications Power Specifications Plotter Specifications Environmental SpecificationsAcoustic Specifications 11-4 11-5 Safety Specifications Media 11-6 Below are the parallel and serial interface specifications Interface SpecificationsInterface Specifications Serial RS-232-C Interface Pin Wire/Signal Name Source 11-8 Interface CablesInterface Cables Cables for PCs Cables for Unix systems 11-9 Regulatory Notices To Obtain a Material Safety Data Sheet MsdsElectromagnetic Compatibility EMC Dept. MSDS, Cupertino, CA 95014, U.S.A LpA 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T Telecommunications Statement HP C4705A, HP C4706A, C4708A, C4709A InkJet PlotterHP JetDirect network interface card IEC 950 1991 + A1, A2 / EN 60950 1992 + A1, A2 Ordering Accessories Users Guide and Quick Reference Guide Chinese C4705-6003011-13 Drivers 11-14HP Part Number Media Supplies Spindle Assembly Ordering Accessories HP Part Number Network InterfaceA0-size C3173A A1-size C3172A 11-15 How to Order Supplies and Accessories HP-GL/2 and HP RTL Programming InformationIs 800 538 11-16 12-1 Glossary Glossary 12±3 Glossary Index Index Options Index USA Manual Part Number C4705-90031 Edition 1, September English Customer re-order number C4705-60021