Troubleshooting

Getting Help

Getting Help

Hewlett-Packardhas support services available to help you in case you have a problem with your plotter.

For a list of the support services available, refer to the Hewlett-PackardSupport Services booklet shipped with this plotter.

What to Do Before You Call

1Review the troubleshooting suggestions: in this chapter,

in the relevant driver documentation supplied with this plotter (for users of AutoCAD and Microsoft Windows applications),

in any relevant Software Application Note supplied with this plotter.

2Plot the sample plot as explained on page 1-24. If the sample plot works and does not display the problems you have found with your own plots, then the problem is probably not with your plotter.

3If the problem appears to be related to your software application, first contact your software vendor.

4If you still have difficulty, refer to the HP Support Services booklet shipped with this plotter. This document contains a comprehensive list of various support services available to help solve plotter problems.

5If you do call one of the Hewlett-Packardoffices, please have the following information available to help us answer your questions more quickly:

The plotter you are using.

The computer you are using.

Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems, or special software drivers).

The cable you are using (by part number) and where you purchased it.

The type of interface used on your plotter (RS-232-C, parallel, or modular).

The software name and version you are currently using.

If a Repair Is Needed

Contact the Hewlett-Packarddealer or HP Sales and Support Office nearest to you for complete service information.

9 TROUBLE- SHOOTING

9-25