10 Problem solving

Overview

This section will help you to troubleshoot and solve MFP problems.

Clearing jams

Occasionally, paper can jam during printing. This section will help you to locate

 

jams, properly clear them from the MFP, and solve repeated jams.

 

 

Understanding

Many different messages can appear on the control-panel display. Some

MFP messages

messages tell the current MFP status, such as INITIALIZING. Other

 

messages require action, such as CLOSE RIGHT DOOR. Most of these messages

 

are self-explanatory. However, some messages indicate a problem with the

 

MFP, or require further action or description. This section lists these types of

 

messages and tells you what to do if a message persists.

 

 

Correcting output

The MFP should produce print jobs of the highest quality. If print jobs do not

quality problems

appear sharp and clear, if defects such as lines, specks, or smears appear on

 

the page, or if paper is wrinkled or curled, use this section to troubleshoot and

 

solve the print quality problem.

 

 

Detecting MFP

Before you can eliminate an MFP problem, you must understand the location

problems

of the problem. Use the tables in this section to determine the MFP problem,

 

and then follow the corresponding troubleshooting suggestions.

 

 

Software, computer,

Use the tables in this section to determine problems with the software or the

and product

computer, and to diagnose interface problems that might affect job production.

interface problems

 

 

 

Checking the MFP

From the MFP, you can print information pages, which provide details about

configuration

the MFP and its configuration.

 

 

ENWW

Overview 121