Solving repeated jams

Situation

Solution

 

 

General

1. Check to see that the media is correctly loaded in the trays and that all width

repeated jam

guides are correctly set (see Printing).

problems

 

 

 

2.

Make sure that the paper tray is set for the size of media installed and that the

 

tray is not overloaded.

 

 

 

 

3.

Try turning over the stack of media in the tray. If you are using prepunched or

 

letterhead paper, try printing from Tray 1.

 

 

 

 

4.

Do not use previously printed media or torn, worn, or irregular media. For

 

recommended media for your MFP, see Supported types of paper.

 

 

 

 

5.

Check the media specifications. (See Media specifications.) If paper is outside

 

of the recommended specifications, problems can occur.

 

 

 

 

6.

MFP might be dirty. Clean the MFP as described in Cleaning the MFP.

 

 

 

 

7.

Check that all damaged or jammed media is removed from MFP.

 

 

Repeated jams

1. The ADF might be dirty. Clean the ADF as described in Cleaning the ADF

in the ADF

delivery system.

 

 

 

Note

If jams continue, contact your HP-authorized service provider. (See the HP support flyer or go to

 

www.hp.com/support/lj9040mfp or www.hp.com/support/lj9050mfp.)

 

 

ENWW

Clearing jams 143