Message

Explanation or recommended action

 

 

30.00.02SCANNER

I/O FAILURE CHECK COPY CONNECT CARD

Make sure that the scanner is unlocked.

Check the cables.

Turn the MFP off, and then turn the MFP on.

If this message persists, contact an HP-authorized service or support provider (see the HP support flyer, or go to www.hp.com/support/lj9040mfp or www.hp.com/support/lj9050mfp).

40 EIO x BAD TRANSMISSION To continue touch OK

The connection between the MFP and the EIO card in the specified slot has been broken.

Touch OK to clear the error message and continue printing.

40 EMBEDDED I/O The connection with the embedded HP Jetdirect print server has been broken.

BAD TRANSMISSION Turn the MFP off, and then turn the MFP on. To continue

touch OK

41.x ERROR

To continue touch OK

A temporary printing error occurred.

Turn the MFP off, then turn the MFP on.

If this message persists, contact an HP-authorized service or support provider (see the HP support flyer, or go to www.hp.com/support/lj9040mfp or www.hp.com/support/lj9050mfp).

41.3UNEXPECTED SIZE IN TRAY xx To use another tray touch OK

A tray (xx) is loaded with media that is longer or shorter in the feed direction than the size configured for the tray.

Touch OK to get to TRAY xx SIZE=. Reconfigure the size in a tray so the MFP will use a tray with the size required for the print job.

If the error does not clear, turn the MFP off, then turn the MFP on.

If this message persists, contact an HP-authorized service or support provider (see the HP support flyer, or go to www.hp.com/support/lj9040mfp or www.hp.com/support/lj9050mfp).

49.xxxxx

A critical firmware error has occurred.

ERROR

If this message persists, contact an HP-authorized service or support provider

 

To continue turn

(see the HP support flyer, or go to www.hp.com/support/lj9040mfp or

off then on

www.hp.com/support/lj9050mfp).

 

 

50.x FUSER ERROR

A fuser error has occurred.

 

If this message persists, contact an HP-authorized service or support provider

 

(see the HP support flyer, or go to www.hp.com/support/lj9040mfp or

 

www.hp.com/support/lj9050mfp).

 

 

51.xy

ERROR

To continue turn off then on

A temporary printing error has occurred.

Turn the MFP off, and then turn the MFP on.

If this message persists, contact an HP-authorized service or support provider (see the HP support flyer, or go to www.hp.com/support/lj9040mfp or www.hp.com/support/lj9050mfp).

154 Chapter 10 Problem solving

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