Appendix D, RPC Troubleshooting Guide | HP R-2 MD01, R-2A, R-3A

RPC-SERIES OWNER’S MANUAL

APPENDIX D

APPENDIX D

RPC TROUBLESHOOTING GUIDE

PROBLEM	SYMPTOM	CAUSE	SOLUTION
No Menu	Blank Screen	Cables Adapters	Ensure correct cables
		Parameters	and adapters are being
			used and are connected
			properly. Verify serial
			parameters are
			correctly configured.

Password Doesn’t	Returns to prompt	Caps Lock	Password feature is
Work			case sensitive. Type
			password exactly as it
			was originally entered.

No menu when	Blank Screen	Modem settings	Enter AT modem
accessing thru		disagree with RPC	commands to
external modem			configure modem to
			operate with RPC. See
			Appendix B (Modem
			Command Summary).

Cannot access	Blank Screen	Various	Note what the CX
RPC-3, 3A, 5			LED is doing. Refer
through network			to Appendix C
port			(Diagnostic LED
			Indications)

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HP R-2 MD01, R-2A, R-3A, R-2 RDR manual Appendix D, RPC Troubleshooting Guide, Problem Symptom Cause Solution

Contents

RPC-2 RDR RPC-3 RPC-3A RPC-5 BayTech Manual Publication #U140E125-03 JulyPage Page Page Page ADD User Delete User Change Password Vii 115 VAC, 50/60 Hz, 15 Amp Introduction to the Remote Power Control Switch RPC230 VAC, 50/60 Hz, 10 Amp RPC-2 and RPC-2A Quick Start RPC Series Quick StartOperation Or for the RPC-2A RPC Series Quick Start RPC-2 and RPC-2A RPC-2 MD01 and RPC-2 RDR Quick Start RPC-2 RDR Operation Configuration Change Password RPC-3, RPC-3A and RPC-5 Quick Start Remote access usingNetwork port Outlet Control Deletion of the admin user is prohibitedManage Users Change Password Default password is cr disabled 8. Default is no outlets selectedChange Outlet List Unit Status Reset UnitLogout Preparing the Installation Site InstallationUnpacking Power Power UP Sequence Power ON/OFF StateCircuit Breaker Cabling RJ-45 Cables and Adapters RPC RJ-45 control port uses the following signals Computer/Terminal Adapter Crossed 8-pin Modular Cable Detailed Operation Configuration RPC-2 and RPC-2A RPC’s main menu allows the user to Controlling Receptacles Detailed Operation and Configuration Select #1, Change Password, and press Enter New Password To return to the RPC prompt, press any Key at the Enter Request prompt From the configuration menu, select #3 Enable/Disable ConfirmationSwitch, the RPC responds with the option to Change the current status. Default is Local Access Using the EIA-232RPC-2 MD01 and RPC-2 RDR Serial Connection Remote Access Using Modem Connections RPC’s main menu allows you to Responding Y for yes turns On Outlet If prompted, enter password. The following main menu appears Outlet RPC Config RPC Outlet Enter Request RPC-3 and RPC-3A and RPC-5 Using EIA-232 Remote AccessUsing Network Port Connection Operation Detailed Operation and Configuration If this is not an initial setup and username And/or password have been enabled, youPassword. When a successful username And/or password has been entered, the main Observe the status of Outlet 3 has changed Responding Y for yes turns On OutletTo On in the status menu If this is not an initial setup and optional Outlet users have been added, they too willShow in the User Management Menu, along With the option to delete users Add User Delete user Default password is cr Enter new password = 8 characters To change outlet access, enter numbers of outlets. If Configuration can be performed by Admin user only via the serial port orSelect #3, Configuration. The following Network port. From the RPC Main Menu Default Subnet Mask is 0.0.0.0. If you fail Default Unit ID is RPC-3 Access Outlet Operation Configuration Menu Disable Outlet Status Display? Y/N Name Outlets Unique set-up.Default outlet names areOutlet 1, Outlet 2, Outlet 3 . . . Outlet To return to the configuration menu, press any key Status. In the event of problems with Unit status provides vital information aboutRPC unit system status, network Interface, logged user status, and outlet System Status Enter the number of the session to terminate RPC responds Reset the unit to load new configuration Changes Status Technical Support Equipment Setup RPC Series Unit Model RPC Series Unit Serial NumberOutlet OUTLET3 Outlet REPACKAGING, Shipping and Returning to the Factory Call BayTech to get a Return Authorization NumberInstructions for Repackaging and Shipping FCC Radio Frequency Interface Statement FCC Requirements for the RPC-2 MD01 and RDR FCC Radio Frequency Interface Statement Specifications Appendix a Specifications Appendix B Modem Command SummaryRobotic Modems Save modem’s configuration in non-volatile memory Rockwell Chip SET Modems Appendix C Diagnostic LED IndicationsIndication Interpretation Problem Symptom Cause Solution RPC Troubleshooting GuideAppendix D Appendix D RPC Troubleshooting Guide Cont’ Appendix D RPC Troubleshooting Guide Cont’ Appendix E- Drawings RPC-2 RPC-2A RPC-2 MD01 RPC-2 RDR RPC-3 RPC-3A RPC3/3A/5 Ethernet Board RPC-5 Index Shipping