Appendix G Getting Help and Technical
Assistance
This appendix contains information about where to go for additional information on Intel products, what to do if you experience a problem with your server platform, and whom to call for service if it is necessary.
Before you call
Before you call, make sure that you have taken these steps to try to solve the problem yourself:
•Check all cables to make sure that they are connected.
•Check the power switches to make sure that the system is turned on.
•Use the troubleshooting information in your system documentation, and use the diagnostic tools that come with your system.
You can solve many problems without outside assistance by following the troubleshooting procedures that Intel provides in the publications that are provided on the Resource CD that ships with your system and software. The documentation also describes the diagnostic tests that you can perform. Most systems, operating systems, and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes. If you suspect a software problem, see the information for the operating system or program.
Using the documentation
Information about your server platform and pre installed software, if any, is available on the Resource CD that comes with your system. The Resource CD includes user manuals, maintenance manuals and troubleshooting guides. See the troubleshooting information in your system documentation for instructions for using the diagnostic programs. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software.
Hardware and software service and support
Contact your Intel Support Representative for hardware and software service and support.
