Kodak ESP 7 9

Kodak ESP 7 Printer User Guide 71

Troubleshooting “quick start”

Kodak provides several methods to help you troubleshoot your All-in-One printer issues.

Here are some quick tips:

•Turn off your printer and then unplug it. Wait five seconds, and then plug the power

cord back into the printer. Finally, turn the printer back on.

•Confirm that you are using a 2.0 USB cable to connect the printer to your computer. If

you need to buy one, they are available online at www.kodak.com/go/aio, or from your

local electronics and printer retailer.

•Make sure that you have the most up-to-date All-in-One printer software and Help files

from the Internet. Visit www.kodak.com/go/support to download the latest files.

•View the troubleshooting information found in Kodak Home Center software on your

computer. After opening Home Center, click the question mark (?) button:

•Macintosh: The button is located at the lower-left of the Home Center window.

•Windows: The button is located at the upper-right of the Home Center window.

Use the Help window to view troubleshooting topics. (Windows users can also select

Troubleshoot from the Help panel on the main Home Center window.)

•You can also get troubleshooting help at the Kodak Web site. Visit www.kodak.com/

go/support for support for your Kodak printer.

General troubleshooting

Printer fails to power on

Probable Cause

The power supply is not properly connected.

9 Troubleshooting

Note: Many issues with degradation in performance or print quality can be

resolved by meeting or exceeding the recommended system requirements. See

Chapter 10 on page71.

Contents

Main Page Table of Contents 1 2 3 4 5 6 7 8 9 10 Page Help menu 1 Getting answers to frequently-asked questions Contacting Kodak Customer Service & Support Kodak provides several resources to help you answer questions about your printer. Support at Kodak.com 2 All-in-One printer features Major components of the ESP 7 All-in-One printer The graphics below show the main components of the printer. Support for connecting digital memory devices to the printer Memory card slots Memory cards supported USB host port Control panel layout LCD screen Using the control panel Adjusting the control panel position Using the 4-way navigation buttons and symbols. Pressing or Using the OK button Preview Yes Using the Menu button Using the Zoom buttons Using the Start button Using the Cancel button Using the on-screen keyboard Using the All-in-One printer menus Menu layout Menu structure The top-level menu on your All-in-One printer is called the Main menu. When you press Status lights Page All-in-One printer Home Center software Home Center for Windows Home Center for Macintosh Page Page 3 Selecting a printer location Configuring printer settings Configuring basic settings Printer settings options Setting your Kodak printer as the default For Windows XP For Windows Vista For Macintosh Configuring network settings Networking resources Configuring an Ethernet network connection Ethernet setup Configuring a wireless network connection What you need to know before you connect Configuring basic wireless (Wi-Fi) settings Network Settings options Wi-Fi setup wizard Page Page Setting up an IP address Verifying network configuration Printing network configuration Installing your printer on additional computers on the same network For Windows For Macintosh Switching the printer connection type For Windows USB to Wi-Fi USB to Ethernet setup Wi-Fi to Ethernet For Macintosh USB to Wi-Fi USB to Ethernet Setup Wi-Fi to Ethernet Ethernet to Wi-Fi Page 4 Handling paper Loading the paper trays Things to keep in mind Loading plain paper Loading photo paper Loading envelopes Loading legal size paper Page Page 5 Viewing photos Configuring photo print settings Print Photos Options Printing photos Printing photos from a PictBridge camera Printing photos from nonPictBridge digital cameras, memory cards, and USB flash drives Printing tagged images Printing from a Bluetoothenabled device Range Printing multiple photos Printing panoramic photos Zooming and cropping photos Transferring images to a computer Transferring images to a Windows computer Transferring images to a Macintosh computer Simple copying Adjusting copy settings Copy Document 1 6 Copy Document Options Copy Photo Options or Page Before you start 7 Simple scanning Simple document scans Simple image scans Scanning multiple originals simultaneously Adjusting scan settings Scan options or Document or Computer or File General care 8 Cleaning the scanner glass Cleaning the scanner lid Monitoring and adjusting the printer's performance Maintenance Options Replacing ink cartridges Page Page Replacing the printhead Page Page Page Upgrading the printer software - for Windows Upgrading the printer software - for Macintosh Troubleshooting quick start General troubleshooting Printer fails to power on 9 Device not recognized Ink cartridge not recognized Multiple paper feed Multiple pictures not scanned properly No communication with computer No paper feed One or more of the colors on the calibration sheet is missing Paper jam Printer not responding Transfer pictures failure User guide on the CD is obsolete Wrong paper size Macintosh OS X troubleshooting Windows Vista troubleshooting WIA (Windows Image Acquisition) error: service has stopped working Home Center software on Windows works incorrectly following software upgrade Print troubleshooting Envelope printing incorrect Multiple-page document not printing in reverse order (Windows only) Multiple-page document not printing in first-page-first order (Macintosh only) PictBridge camera not detected Picture cropped Picture print smudged Picture will not print Poor print quality Print skewed or slanted Print spotted Print too dark Print too light Printing slow Printing stops Copy troubleshooting Copy cut off Scan troubleshooting Scan fails Network troubleshooting Wired network troubleshooting Computer unable to detect the All-in-One printer No TCP/IP Printer not found No IP address with cable modem (without a router) Wireless troubleshooting No SSID Do not Weak signal Cannot connect to network Unsupported authentication or encryption type Invalid WEP Key Invalid WPA Passphrase Another device connected to the access point Specifications for this Kodak ESP All-in-One printer are described in the tables below. Print Performance Photo Printing Features 10 Specifications 10 Copy Document Features Copy Photo Features Scanning Features Paper Tray Features Ink Tanks Connectivity Software Support Physical Specifications Warr ant y System Requirements The following specifications are subject to change without notice. Paper Types Windows PC Macintosh Safety Specifications Parts Power Location Environment Regulatory Compliance FCC Compliance and Advisory FCC and Industry Canada IC Radiation Exposure Statement IMPORTANT NOTE: Canadian DOC Statement German Compliance Statement Waste Electrical and Electronic Equipment Labeling A A B C D H I J K M N R O P S SSID Speed Subnet Mask T Page Page B Customer Support Page Index Symbols Numerics A B D E F G H J K L M N O P Q R S T U V W Z