Kodak ESP 7 Printer User Guide 111
When you contact Kodak Customer Support for All-in-One printer assistance, the service
representative may ask you for some background information, as well as information about
your specific issue. If you can have ready access to it, it may save you time.
Useful for the Kodak service technician:
•Kodak Service Number (located inside or on the outside of the printer)
•Printer model number (located on back of the printer)
•Control panel error message, if any
•A printed test page (see “Monitoring and adjusting the printer's performance” on
page61)
•Computer model and operating system
•Computer processor type and speed (MHz)
• Amount of computer memory (RAM) and free hard disk space
•Exact Home Center error message received, if applicable
Windows PC only:
•Exact printer error message received in the printer status monitor
•Version of Kodak Home Center software. (From the Home Center Help panel, click
the Info button to view the About box)
BIf you need to call