Troubleshooting
Corrective Action
If the printhead has come loose:
1Open the printer access door, then remove the black and color ink cartridges.
2Press the printhead release button.
3Lift the printhead out.
4Reinsert the printhead and ink cartridges.
Note: See “Replacing the printhead” on page 65 for illustrated instructions for performing this procedure.
If this does not resolve your printing issue, contact Kodak Service and Support.
Paper jam
Probable Cause
The paper did not advance, was not picked up properly from the paper tray, or is lodged inside the printer.
Caution: Kodak Inkjet paper is recommended for your Kodak
Corrective Action
1Remove the paper from the tray used when the jam occurred.
2Turn off the printer.
3Open the rear access area and pull the paper out from the rollers without tearing it.
Caution: If the paper tears while removing it, make sure you remove all the torn pieces. More jams are likely to occur when torn pieces are left in the printer.
4Reload the paper tray, but do not overfill it.
5Turn the printer on.
6Press OK.
Printer not responding
Probable Cause
The firmware or software is not in a ready state.
Corrective Action
•Turn the printer off and turn it back on.
•If the problem persists, unplug the power cord from the power supply and plug it back in.
•If the problem continues to persist, restart your computer.
76 | Kodak ESP 7 Printer User Guide |
