Nextel Worldwide Customer Care
Call us at + 1 (360)
We’ll be happy to give you help, explanations and anything else you need to enjoy your Nextel service as soon as possible!
Before you contact Nextel Customer Care for service or to resolve an issue, be sure to have your Nextel Personal Telephone Number, your model number (located on your phone underneath the battery), and the ID number printed on your SIM card. You’ll want to record these numbers and keep them handy so that you can replace the battery prior to contacting Customer Care.
Understanding Status Messages
You may receive status messages under certain conditions. Before contacting Nextel Customer Care, note the message, numeric code, and the conditions under which it appeared. The following table lists and describes the status messages.
NOTE: When your phone cover is closed, the
Status | Status Messages | Message Description |
Messages |
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display) |
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Not in Srvc. | Number Not in Service | The number that you entered is not valid. |
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Not Avail. | User Not Available | The phone that you called is either busy, |
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| again later. |
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Not Avail. | User Not Authorized | The person that you called has not |
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| purchased this service. |
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Failed | Please Try Later | This service is temporarily not available. |
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| Please try again later. |
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Busy in Prvt. | User Busy in Private | The phone that you called is busy in a |
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| Private Call. |
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Busy in Data | User Busy in Data | The phone that you called is busy using |
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| Nextel Online services or Nextel Online |
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Restricted | Service Restricted | This service was restricted by Nextel, or |
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| this service was not purchased. |
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