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Nortel Networks NN10042-116 manual While on an active call, Place a call on hold

Models: NN10042-116

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While on an active call

Follow these procedures to put a call on hold, transfer a call, or use

Conference Call features.

See the handset figures in "Overview" (page 11) for the location of the keys.

Navigation

•"Place a call on hold" (page 73)

•"Retrieve a call on hold" (page 74)

•"Call Park" (page 74)

•"Transfer a call" (page 75)

•"Connect calls using Call Join" (page 76)

•"Set up a Conference call" (page 76)

•"Mute a call" (page 77)

•"Unmute a call" (page 77)

•"Record Caller Number" (page 78)

•"Trace a malicious call" (page 78)

Place a call on hold

Follow this procedure to place a call on hold. The Hold feature allows you to suspend a call without terminating it. Use the Hold feature when talking on one line and another call arrives on a second line.

Procedure Steps

Step Action

1To activate the Hold function, press FCN key.

2Select the Hold soft key.

Carrier VoIP

Nortel IP Phone WLAN Handset User Guide (CICM)

NN10042-116 04.01 Standard

4 July 2008

Copyright © 2008 Nortel Networks

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Nortel Networks NN10042-116 manual While on an active call, Place a call on hold

Contents

Nortel IP Phone Wlan Handset User Guide Cicm Legal Notice Contents Turn the handset on and off Answer a call Additional Call Features 111 Copyright 2008 Nortel Networks Copyright 2008 Nortel Networks There were no feature changes made to this document FeaturesNew in this release Other changesNew in this release Navigation OverviewIP Phone 221x handset controls 221x handset controls Control Meaning IP Phone handset descriptionIP Phone 2211 and 2212 handsets Page IP Phone 2210 handset IP Phone 2211 handset IP Phone 2212 handset IP Phone 2210 Series Navigation keys IP Phone 6120 handset IP Phone 6140 handset IP Phone handset controls Control Meaning IP Phone handset controlsWlan Handset 2210 Series Wlan Handset 6100 SeriesIP Phone handset controls cont’d Control Meaning IP Phone handset displayIP Phone 2211, 2212, and 6140 handsets Standby states Power offActive/off-hook state Active/idle stateActive call state Error statePush-to-talk state IP Phone handset modes of operationHandset Switchover ErrorActive Idle Conﬁg MenuPush-to-talk PTT Message AlertStandby IP Phone handset status indicators, icons, and softkeys Softkey label Description and Action New in this release Outbox InboxHardware requirements Access Point APServer Communication Server CS 2000Firmware for the Wlan Handset 6100 Series Wireless Security Switch WSSUNIStim Security Wlan ChargerCICM-EM Terminal Configuration page for the Wlan Handset CICM-EM User Profile modification page for the Wlan Handset New in this release Cicm main menu Cicm menu systemCicm menu hierarchy for IP Phone Wlan Handset Reset FeatureLogoff AudioUse History menu to Reset the Inbox Reset the Outbox DiagnosticsUse this item to test the local mode UserNew in this release Function key menu IP Phone Wlan handset menusFunction Key menu Item number Function name Description User Option menu Function name Description User Option menuType User Option menu cont’d Function name DescriptionNew in this release Follow this procedure to turn on the handset Procedure StepsTurn the handset on and off NavigationTurning off the handset Logging on Procedure StepsPrerequisites You must be logged outLogging on Follow these steps to log off from the system Logging offYou must be logged on, and the handset must be active Logging off Using the Audio menu Using the Audio menu Using the main menu Using the main menu Navigating the Feature menu Use the Cicm Feature menuFollow these steps to navigate the Feature menu PrerequisitesFeature Assign menu must be displayed Using the Assign menusPress Key Type Using the Options menus Labeling a feature keyConﬁguring Auto Hide Procedure Steps Enabling or disabling the Cicm Outbox Procedure Steps Assigning a default DN key Procedure StepsAuto Hide Resetting the feature keys to their defaults Use the Cicm Feature menu Testing the local mode Testing the local mode Follow this procedure to access the User submenus Using the User menuNavigating the User information menus Follow this procedure to view your user name Enabling Auto LoginViewing your user name Changing your password Viewing your login typeFollow this procedure to change your log on password Prerequisites Using Predial Using off-hook dialingFollow this procedure to make a call Make a callRedial last number Editing the predial numberPress the End button Press the Actv soft key Answering a call using a headset Making a call using a headsetMaking a call using a line Make a call Follow this procedure to answer a call Answering a call while using a headsetPress the Power on/Start call key Answer the call Answer a callTo return to the first telephone call, go to Step Call WaitingEnding a call Ending a call Place a call on hold While on an active callRetrieve a call on hold Follow this procedure to retrieve a call that is on holdCall Park You must have a call on holdCall Park on another DN Procedure Steps Call Park on the DN Procedure StepsFollow this procedure to transfer a call to a third party Transfer a callSet up a Conference call Connect calls using Call JoinYou must be on an active call Press the FCN key Feature Keys menu appears Follow this procedure to unmute a callMute a call Unmute a callTrace a malicious call Record Caller NumberCall Forward While away from your deskInternal Call Forward Follow this procedure to turn off the Call Forward featureTurn off Call Forward Call forwarding must be activatedTurn off Call Forward While away from your desk Activate Make Set Busy Work without interruptionDeactivate Make Set Busy Make Set Busy feature must be enabled Use the Inbox and Outbox Using the InboxHandset must be active You must have a call in the Inbox Follow this procedure to use the Outbox Using the OutboxYou must have assigned the Outbox to a DN key History screen must be displayed Resetting the Inbox or the OutboxUse the Inbox and Outbox Handset must be in standby mode Using the User Option menuEnter an Extension number Select a Language Select Phone Options Enable the Lock Key menuChange the Key Tones Procedure Steps Select Noise Mode Procedure StepsChange the Warning Tones Procedure Steps Change the Keypad Autolock Procedure Steps Change the Display Contrast Procedure StepsSelect Ring Options Select Ring Cadence Procedure Steps Select Ring Tone Procedure Steps Select Ring Volume Procedure Steps Select Ring Delay Procedure Steps Select Vibrate Cadence Procedure StepsSilence the Ring Follow this procedure to silence the handset ringerView the alias IP address View System InformationView the IP address View the server IP address View ﬁrmware information View Terminal TypeYou cannot edit this information Enter text using the dialpad Enter text using the dialpad Use the Cicm Directory Follow this procedure to navigate the directoryNavigating the directory Handset must be activeAdding an entry to the directory Editing a directory entry Follow this procedure to delete a directory entryDeleting a directory entry Follow this procedure to dial a number using the directory Making a call using the DirectoryCharge a call before dialing a call Procedure Steps Additional Call FeaturesCall Charge Charge a call when transferring a call Procedure Steps Charge a call in progress Procedure StepsAt the tone, dial the number Enhanced Override Charge a call during a conference call Procedure StepsPrivacy Release Forced Camp-onPush-to-talk Initiate a PTT call Procedure StepsPress End to exit the PTT call You hear the PTT callPush-to-talk Additional Call Features Using the Battery Pack Removing the battery pack Low battery indicatorInserting a battery pack Charging the battery pack Changing a battery pack during a callProcedure steps Procedure Steps Prerequisites Wlan Handset 2210 Series Desktop Charger Desktop ChargerWlan Handset 6100 Series Desktop Charger Dual Desktop Charger Procedure Steps Single Desktop Charger Procedure StepsPress End to terminate any calls Quad Desktop Charger Procedure Steps Cleaning the handset Handset maintenanceLow power indicators Cleaning the Desktop Charger Cleaning the handset connectorCleaning the Desktop Charger connectors Cleaning the Desktop Charger Desktop Charger Terms you should know Feature Keys menu Feature Access Codes FACFCN key Fixed keyPage Nortel IP Phone Wlan Handset User Guide Cicm