Retrieve a call on hold, Call Park | Nortel Networks NN10042-116

74While on an active call

The call is on hold. In the display area, Call Held appears, and the phone number that corresponds to the line on hold flashes in the upper display area.

Attention: If Automatic Hold is enabled, the active call is automatically placed on hold when you answer the second call.

--End--

Retrieve a call on hold

Follow this procedure to retrieve a call that is on hold.

Prerequisites

You must have a call on hold.

Procedure Steps

Step Action

1Press the LINE key, and press the line number of the call you wish to retrieve.

This will access the Feature Keys menu in the active (off-hook) state.

2Press Enter.

--End--

Call Park

Follow this procedure to use the Call Park feature for the Nortel IP Phone WLAN Handset 6100 Series wireless handset. Use the Call Park feature to hold temporarily (park) and retrieve a call from any telephone or handset. Call Park does not tie up a line and, when configured network-wide, you can use it across networks. You can configure a System Park Extension to automatically park most calls.

Carrier VoIP

Nortel IP Phone WLAN Handset User Guide (CICM)

NN10042-116 04.01 Standard

4 July 2008

Copyright © 2008 Nortel Networks

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Nortel Networks NN10042-116 Retrieve a call on hold, Call Park, Follow this procedure to retrieve a call that is on hold

Contents

Nortel IP Phone Wlan Handset User Guide Cicm Legal Notice Contents Turn the handset on and off Answer a call Additional Call Features 111 Copyright 2008 Nortel Networks Copyright 2008 Nortel Networks New in this release FeaturesThere were no feature changes made to this document Other changes New in this release IP Phone 221x handset controls OverviewNavigation IP Phone 2211 and 2212 handsets IP Phone handset description221x handset controls Control Meaning Page IP Phone 2210 handset IP Phone 2211 handset IP Phone 2212 handset IP Phone 2210 Series Navigation keys IP Phone 6120 handset IP Phone 6140 handset Wlan Handset 2210 Series IP Phone handset controlsIP Phone handset controls Control Meaning Wlan Handset 6100 Series IP Phone 2211, 2212, and 6140 handsets IP Phone handset displayIP Phone handset controls cont’d Control Meaning Active/off-hook state Power offStandby states Active/idle state Push-to-talk state Error stateActive call state IP Phone handset modes of operation Active Idle ErrorHandset Switchover Conﬁg Menu Standby Message AlertPush-to-talk PTT IP Phone handset status indicators, icons, and softkeys Softkey label Description and Action New in this release Inbox Outbox Server Access Point APHardware requirements Communication Server CS 2000 UNIStim Security Wireless Security Switch WSSFirmware for the Wlan Handset 6100 Series Wlan Charger CICM-EM Terminal Configuration page for the Wlan Handset CICM-EM User Profile modification page for the Wlan Handset New in this release Cicm menu hierarchy for IP Phone Wlan Handset Cicm menu systemCicm main menu Logoff FeatureReset Audio Use this item to test the local mode DiagnosticsUse History menu to Reset the Inbox Reset the Outbox User New in this release Function Key menu Item number Function name Description IP Phone Wlan handset menusFunction key menu User Option menu User Option menu Function name Description User Option menu cont’d Function name Description Type New in this release Turn the handset on and off Procedure StepsFollow this procedure to turn on the handset Navigation Turning off the handset Prerequisites Procedure StepsLogging on You must be logged out Logging on You must be logged on, and the handset must be active Logging offFollow these steps to log off from the system Logging off Using the Audio menu Using the Audio menu Using the main menu Using the main menu Follow these steps to navigate the Feature menu Use the Cicm Feature menuNavigating the Feature menu Prerequisites Using the Assign menus Feature Assign menu must be displayed Press Key Type Labeling a feature key Using the Options menus Conﬁguring Auto Hide Procedure Steps Auto Hide Assigning a default DN key Procedure StepsEnabling or disabling the Cicm Outbox Procedure Steps Resetting the feature keys to their defaults Use the Cicm Feature menu Testing the local mode Testing the local mode Navigating the User information menus Using the User menuFollow this procedure to access the User submenus Viewing your user name Enabling Auto LoginFollow this procedure to view your user name Follow this procedure to change your log on password Viewing your login typeChanging your password Prerequisites Follow this procedure to make a call Using off-hook dialingUsing Predial Make a call Press the End button Press the Actv soft key Editing the predial numberRedial last number Making a call using a line Making a call using a headsetAnswering a call using a headset Make a call Press the Power on/Start call key Answer the call Answering a call while using a headsetFollow this procedure to answer a call Answer a call Call Waiting To return to the first telephone call, go to Step Ending a call Ending a call While on an active call Place a call on hold Call Park Follow this procedure to retrieve a call that is on holdRetrieve a call on hold You must have a call on hold Follow this procedure to transfer a call to a third party Call Park on the DN Procedure StepsCall Park on another DN Procedure Steps Transfer a call You must be on an active call Connect calls using Call JoinSet up a Conference call Mute a call Follow this procedure to unmute a callPress the FCN key Feature Keys menu appears Unmute a call Record Caller Number Trace a malicious call While away from your desk Call Forward Turn off Call Forward Follow this procedure to turn off the Call Forward featureInternal Call Forward Call forwarding must be activated Turn off Call Forward While away from your desk Deactivate Make Set Busy Work without interruptionActivate Make Set Busy Make Set Busy feature must be enabled Handset must be active You must have a call in the Inbox Using the InboxUse the Inbox and Outbox You must have assigned the Outbox to a DN key Using the OutboxFollow this procedure to use the Outbox Resetting the Inbox or the Outbox History screen must be displayed Use the Inbox and Outbox Enter an Extension number Using the User Option menuHandset must be in standby mode Select a Language Enable the Lock Key menu Select Phone Options Select Noise Mode Procedure Steps Change the Key Tones Procedure Steps Change the Warning Tones Procedure Steps Change the Display Contrast Procedure Steps Change the Keypad Autolock Procedure Steps Select Ring Options Select Ring Cadence Procedure Steps Select Ring Tone Procedure Steps Select Ring Volume Procedure Steps Select Vibrate Cadence Procedure Steps Select Ring Delay Procedure Steps Follow this procedure to silence the handset ringer Silence the Ring View the IP address View System InformationView the alias IP address View the server IP address View Terminal Type View ﬁrmware information You cannot edit this information Enter text using the dialpad Enter text using the dialpad Navigating the directory Follow this procedure to navigate the directoryUse the Cicm Directory Handset must be active Adding an entry to the directory Deleting a directory entry Follow this procedure to delete a directory entryEditing a directory entry Making a call using the Directory Follow this procedure to dial a number using the directory Call Charge Additional Call FeaturesCharge a call before dialing a call Procedure Steps At the tone, dial the number Charge a call in progress Procedure StepsCharge a call when transferring a call Procedure Steps Charge a call during a conference call Procedure Steps Enhanced Override Forced Camp-on Privacy Release Initiate a PTT call Procedure Steps Push-to-talk You hear the PTT call Press End to exit the PTT call Push-to-talk Additional Call Features Using the Battery Pack Inserting a battery pack Low battery indicatorRemoving the battery pack Procedure steps Procedure Steps Changing a battery pack during a callCharging the battery pack Prerequisites Desktop Charger Wlan Handset 2210 Series Desktop Charger Wlan Handset 6100 Series Desktop Charger Press End to terminate any calls Single Desktop Charger Procedure StepsDual Desktop Charger Procedure Steps Quad Desktop Charger Procedure Steps Low power indicators Handset maintenanceCleaning the handset Cleaning the Desktop Charger connectors Cleaning the handset connectorCleaning the Desktop Charger Cleaning the Desktop Charger Desktop Charger Terms you should know FCN key Feature Access Codes FACFeature Keys menu Fixed keyPage Nortel IP Phone Wlan Handset User Guide Cicm