Polycom 14117800 manual Messaging over MSF, Description of Different Types of MSF Messages

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Chapter 11 Messaging over MSF

This section provides you with information about writing MSF messages (Message Service Function) using the web based Administration Page of the KWS600v3.

For information on accessing the web based Administration Page, refer to “Accessing the Web Based Administration Page” on page 79.

With the MSF messages function you can send text messages to any MSF compatible handset connected to the KWS600v3.

This section includes information about:

•“Description of Different Types of MSF Messages” on page 185

•“Activating MSF Messages Function” on page 186

•“Sending Text Messages” on page 187

11.1 Description of Different Types of MSF Messages

It is possible to send MSF messages from handset to handset, from handset to server and from server to handset. Each text message can consist of up to 72 characters. A handset can receive a text message whether it is on or off hook. Reception of a text message is signalled by a beep tone.

With messaging it is possible to send two different types of mesages:

•On Way Text

A message which does not require an answer from the recipient. Examples of One Way Texts include reminders, updates and basic notifications such as “Remember the meeting at 3 PM”.

One Way Text is also called Fire and Forget.

Confirmation of messages having been sent and received is available in the system as an acknowledgement of each message having reached the handset display.

•Two Way Text

A message which the recipient can answer by returning relevant keypad information to the sender. An example of Two Way Text could be sending the following message to a numbers of users; “Who will attend the meeting at 3 PM”?. Each recipient answers the message using the keypad and the Administration Page can then send message updates and, if needed, include a call back number in the message.

Adding a call back number makes it possible for the recipient to call the number automatically simply by pressing the off hook bottom. When a call back number is included, the message can consist of a maximum of 36 characters.

Two Ways Text is also called “Text call”.

KIRK Wireless Server 600v3 Installation and Configuration Guide